Room-Reservation

RoomReservationUnit1高职高专旅游与酒店管理类课程规划教材实用酒店英语（第二版）大连理工大学电子音像出版社RoomReservation客房预订Howtoreceiveroomreservations怎样接待客房预订Howtoconfirmroomreservations怎样确定客房预订Howtomakeaphonecallforroomreservations怎样电话客房预订AimsofStudying大连理工大学电子音像出版社DialoguesBackgroundInformation无论在中国还是西方国家,人员出差或出访,常常需要事先预订酒店｡一般的预订方式有电话预订､传真预订､网上预订､柜台预订等｡如遇节假日或特殊会议期间,酒店房源普遍紧张,应尽早预订｡预订酒店过程主要包括以下内容:(1)请求预订并说明原因;(2)请对方答复并进行确认｡通常预订后都要进行确认回复,说明是否满足预订要求,如果不能满足要说明原因｡一､基本常识二､预订登记要素客户基本信息客户要求房间种类RoomType房间数量RoomNumber价格标准Price折扣优惠Discount房间要求RoomDemand房间布置Decorationspage6Presentationpage7Presentationpage8Presentationpage9Presentationpage10Presentationpage11Presentationpage12PresentationIntroductionWhatdepartmentsdoyouknowaboutthehotel?Frontdeskdepartment前厅部Foodandbeveragedepartment餐饮部Housekeepingdepartment客房部Businesscenter商务中心Health&recreationdepartment康乐部Shoppingarcade商场Salesdepartment销售部Securitydepartment保安部page13PresentationAHome-away-from-homepage14PresentationChatper1FrontOfficeServicepage15PresentationTeachingObjectives1.Roomtypesofahotel2.Howtoreceivereservations/basicreservationprocedure.3.HowtoconfirmreservationsUnit1RoomReservationspage16PresentationRoomtypes:SingleroomTwinroomThenumberorsizeofbedsSuiteStandardroomTheroomdecorationDeluxeroom.DoubleroomSuperiorroomPresidentSuite总统套房page17PresentationTwinroom:AroomwithtwobedsfortwopeopleDoubleroom:Aroomfortwopeoplewithadoublebed.page18PresentationStandardsingleroomIdentifytheroomtypepage19Presentationtwinroompage20Presentationdoubleroompage21PresentationSuitepage22PresentationPresidentsuitepage23PresentationIfaclientwanttobook/reserveonekindofroominthehotel,whatmethodscanheorsheuse?byphone,fax,facetoface,e-mail:I’dliketobookasingleroomforWednesdaynextweek.J:That’sfine,sir.AsingleroomforWednesday,May9th,withafrontvieworrearview?S:What’sthepricedifference?J:AsingleroomwithafrontviewisRMB380pernight,onewitharearviewisRMB330pernight.S:IthinkI’lltaketheonewithafrontviewthen.J:Howlongwillyoubestaying?S:I’llbeleavingSaturdaymorning.ReceivingReservations接待预订J=Jane(Receptionist)S=StephenNobel(Guest)Translation:It’sStephen.S-t-e-p-h-e-n.J:Thankyouverymuch.Whattimedoyouexpecttoarrive,sir?S:Oh,around3p.m.Isuppose.J:I’dliketoconfirmyourreservation.AsingleroomwithafrontviewatRMB380pernightforthreenightsfromWednesday,May9thtoSaturday,May12th.MynameisJaneandwelookforwardtoseeingyounextWednesday.S:Good.Thathasbeensettledthen.Good-bye.J:Good-bye.Translation1.Greeting下午好,天天酒店房间订房处｡Goodafternoon.TiantianHotel.RoomReservations.2.GetinformationfromtheCustomers获取客人预定信息1)roomtype房间类型您想要预定什么样的房间？Whattypeofroomwouldyoulike?2)roomrates房价临街的单人房每天是人民币380元。AsingleroomwithafrontviewisRMB380pernight.3)howlong入住时长您打算在这里住多长时间呢?Howlongwillyoubestaying?大连理工大学电子音像出版社4)Guest’sname客人名字请告诉我您的名字｡Andyournameplease?MayIhaveyounameplease?5)Timeofarrival达到时间您什么时间会入住呢?Whattimedoyouexpecttoarrive,sir?3.Confirm确认预定信息我想再一次确定一下您的预订｡I’dliketoconfirmyourreservation.您要预订一间时间从5月9日星期三到5月12日星期六共三个晚上,价钱为人民币每晚380元的临街单人间｡A______withafrontviewatRMB380_____for_____fromWednesday,May9thtoSaturday,May12th.先生打电话到长青饭店订房部,他要为自己和另外两位同事订三间普通单人房，入住三晚，房价为每晚180元。假如你是预定员,请和你的搭档准备这个对话，并在班上表演。大连理工大学电子音像出版社Revision下午好,天天酒店房间订房处｡您想要预定什么样的房间？临街的单人房每天是人民币380元。您打算在这里住多长时间呢?请告诉我您的名字｡您什么时间会入住呢?我想再一次确定一下您的预订｡大连理工大学电子音像出版社接待有保证的预订接待有保证的客房预订(ReceivingaGuaranteedReservation)是通过以下方式来完成的:1)预收款(Prepayment)保证预订:客人提前支付足额房费｡2)信用卡(CreditCard)保证预订:记下客人的信用卡号码,如果客人没有按预订要求来酒店使用客房,酒店可以向持卡人收取费用｡这是一种最常见的预订方式｡3)押金(AdvancedDeposit)保证预订:客人提前支付一天的房费｡4)合同/协议(ContractorAgreement)保证预订:酒店与公司有协议在先,无论公司预订客房是否被使用,房费由公司承担｡:Iwantadoubleroomwithabath.Howmuchadaydoyoucharge?J:ItisonehundredandfiftyYuanadayincludingheatingfeebutexcludingservicecharge.S:It’squitereasonable.J:Howlongdoyouintendtostayinthishotel?S:Forthreenights.ReservationsforaFriend代朋友预订J=Jane(Receptionist)S=StephenNobel(Guest)Translation:Oh,yes,I’mgoingtofillintheregistrationformrightnow.CanIbookasingleroomformyfriendashewillarriveinBeijingtomorrowmorning?J:Sure.Hereistheformforreservations.WouldyoumindfillinginthisformandpayingonehundredYuaninadvanceforhim?S:Allright.HereisonehundredYuan.J:Thankyou.Hereisareceiptforpayinginadvance.Pleasekeepit.Translation1.Gree