荆州创建全国文明城

1荆州市创建全国文明城市指导手册荆州市全国文明城市创建工作指挥部办公室2018年3月2目录实地考察部分一、街道·······························································（1）二．商业大街、主次干道··········································（2）三．广场·······························································（3）四．建筑工地·························································（4）五．社区六．居民小区·························································（8）七．公园·······························································（9）八．中小学校及校园周边环境··································（10）九．爱国主义教育基地···········································（12）十．青少年课外活动中心········································（13）十一．宾馆、饭店(三星及以上）······························（14）十二．文化场馆（城市规划馆、公共文化馆、博物馆、纪念馆、公共图书馆、科技馆）·······································(15）十三．古遗址·························································(16）十四．汽车站、客运站、火车站·······························（17）十五．出入境办证大厅·············································(18）十六．旅行社·························································(19）3十七．景点景区····················································（20）十八．商场、超市···················································(21）十九．政务服务大厅（市、区）·······························（22）二十．劳动者合法权益维权、消费者投诉、问题药品举报热线····································································（23）二十一．医院·······················································（23）二十二．营业厅（邮政、移动、电信、联通、供电、供水、供气、银行，税务办税厅等）·····································（25）二十三．影剧院·················································（25）二十四．主要交通路口···········································（27）二十五．集贸市场·················································（27）二十六．避难场所（二类及二类以上）······················（28）二十七．城区所属乡镇···········································（29）二十八．心理健康辅导中心·····································（31）二十九．背街小巷·················································（32）三十．经营性公共场所···········································（33）三十一．网吧························································(34）三十二．出租车····················································（35）三十三．公交线路·················································（35）三十四．公共厕所·················································（36）4三十五．餐饮行业及其他食品生产经营单位···············（36）三十六．药店·······················································（37）三十七．乡村（城市）学校少年宫····························（38）三十八．文明单位创建···········································（39）三十九．文明校园创建···········································（40）问卷调查部分四十．问卷调查····················································（40）5实地考察一、街道1.环境卫生：办公区域环境卫生干净整洁、物品摆放有序，垃圾清运及时，无乱扔杂物（烟蒂）、无随地吐痰等现象；2.硬件设施：基础设施完善、功能齐全、运转正常，能够满足日常办公需求；人防、物防、技防、消防符合要求，并有定期检查记录；有晨晚练体育活动点5个以上（有标牌）,设备无损坏、无缺失；活动场所无被挪用或侵占现象；街道综合文化站、社区综合文化服务中心具备开展宣传文化、党员教育、市民教育、科普教育、普法教育（三种及以上）活动的设备条件，向居民长期免费开放，设备维护良好，无被挪用、侵占现象；为民服务大厅入口有无障碍设施，运行管理正常；有明显的禁烟标识，无吸烟现象；3.宣传氛围：多种形式刊播社会主义核心价值观等公益广告，门前或周边50米不少于3处公益广告【公益广告宣传主题为社会主义核心价值观、理想信念、未成年人思想道德建设、志愿服务、法治精神、传统美德、良好家风、生态文明等，可以为6中宣部、中央文明办的通稿作品，也可以为地方自行设计制作的作品（要求比例＞30%）】；在显著位置设置精神文明创建宣传栏，每季度更新文明创建宣传内容；4.制度建设：综合文化站内各类制度上墙，标识、标记清晰完整，宣传文化、党员教育、市民教育、科技普及、普法教育等活动开展经常（有计划方案、活动记录、照片展示，活动每季度不少于一次）；5.志愿服务：志愿服务站（点）标识明显，有在岗志愿服务工作人员，年度志愿服务制度化建设较好落实。二、商业大街、主次干道1.环境卫生：整体环境干净整洁，垃圾清运及时，垃圾箱干净整洁、分类收集；无乱张贴、乱涂写、乱拉扯、乱设广告牌和单位铭牌等不文明现象；无乱扔杂物（烟蒂）、车窗抛物、随地吐痰等现象；无黑臭水体；2.硬件设施：①道路名称、公共图形标志规范，设置合理，用字规范，符合国家标准；②机动车道无被侵占、毁坏现象，路面无明显的坑洼积水；③人行道、非机动车道连续、平整、畅通，无损坏和违规占用现象；④行人过街、机非分离、人车分离等安全设施配置完整；⑤盲道、缘石坡等无障碍设施无被侵占现象；⑥主干道装灯率100%，亮灯率99%；⑦公共电话、邮箱、报栏、7答井等公共设施无人为弄脏、损坏现象；3.宣传氛围：①沿途运用多种形式宣传展示精神文明创建内容；②在公共场所利用楼宇电视、LED显示屏、灯箱等公共设施刊播社会主义核心价值观12个主题词、“讲文明树新风”公益广告和“图说我们的价值观”等作品，每300米不少于6处公益广告【公益广告宣传主题为社会主义核心价值观、理想信念、未成年人思想道德建设、志愿服务、法治精神、道德模范、良好家风、诚信建设、文明旅游、文明礼仪等，可以为中宣部、中央文明办的通稿作品，也可以为地方自行设计制作的作品（要求公益广告比例＞30%）】；4.城市管理：管理规范有序，无占道经营、违章停车现象；5.交通秩序：①车辆、行人各行其道；②无行人乱穿马路、翻越隔离栏现象；③五小行业亮证经营，门前三包落实到位；6.室外公共厕所：沿途300米内可见公厕或指示牌，设有无障碍设施，管理使用情况良好；卫生状况良好，设施完备干净无破损、无明显异味，有保洁记录。三、广场1.环境卫生：环境卫生干净整洁，垃圾清运及时；水体无污染、无杂物；无乱张贴、乱涂写、乱设广告牌和单位铭牌现象；无违规违章占道经营、违章停车现象；82.硬件设施：各类指示标牌清晰、准确；路面硬化、平整到位，无明显坑洼积水，排水设施完善，无露天排水沟渠；绿化管护到位，无枯枝死树、毁绿种菜和黄土见天现象；座椅、健身器材等公共设施功能完好，无人为弄脏、无损坏；3.宣传氛围：公共广场运用多种形式宣传展示精神文明创建内容，多种形式刊播“社会主义核心价值观12个主题词、讲文明树新风”和“图说我们的价值观”等公益广告，站在广场中心向四周环顾，能看到不少于10处公益广告【公益广告宣传主题为社会主义核心价值观、理想信念、未成年人思想道德建设、志愿服务、法治精神、传统美德、文明旅游、文明礼仪、生态文明等，可以为中宣部、中央文明办的通稿作品，也可以为地方自行设计制作的作品（要求比例30%）】；设有宣传加强未成年人教育保护工作、关爱未成年人或其他有益于促进未成年人健康成长的公益广告；在醒目位置设立“遵德守礼”提示牌；4.文明行为：①无乱扔杂物、车窗抛物现象；②无随地吐痰现象；③无损坏花草树木现象；④无争吵谩骂等现象；⑤无躺卧公共座椅现象；⑥无未成年人流浪、乞讨现象；5.志愿服务：设立便民利民志愿服务站点（配备物品），有相应的站点标识，有志愿服务人员（佩戴明显标识），并起到咨询、引导、答复、制止不文明行为等作用；有开展志愿服务的活9动记录；6.室外公共厕所：设有无障碍设施，管理使用情况良好；卫生状况良好，设施完备干净无破损、无明显异味，有保洁记录。四、建筑工地1.环境卫生：环境卫生干净整洁，围墙内外无乱堆放现象，无生活垃圾；2.硬件设施：施工现场标识明显，四周设置围墙、围挡，并符合标准；施工车辆有硬化的进出通道和冲洗设备，无抛洒和污染路面现象；3.宣传氛围：社会主义核心价值观12个主题词、“讲文明树新风”公益广告和“图说我们的价值观”等公益广告展示面积不少于建筑工地围挡墙体面积30%【公益广告宣传主题为社会主义核心价值观、理想信念、未成年人思想道德建设、志愿服务、传统美德、文明礼仪、生态文明等，可以为中宣部、中央文明办的通稿作品，也可以为地方自行设计制作的作品（要求比例30%）】；无空白、污损、破旧现象；4.制度建设：能够开展文明工地创建，安全制度健全，施工噪音、粉尘等达到国家环保要求。五、社区1.环境卫生：办公区域环境卫生干净整洁，物品摆放有序，10垃圾清运及时，无乱扔杂物（烟蒂）、无随地吐痰等现象；生活垃圾定点投放、分类收集，垃圾房、箱（桶）完好、整洁；2.硬件设施：基础设施完善、功能齐全、运转正常，能够满足日常办公需求；社区人防、物防、技防、消防符合安全要求，并有定期检查记录；为民服务大厅入口有无障碍设施，运行管理正常；有明显的禁烟标识，无吸烟现象；晨晚练点运行正常（有标牌），设备维护良好，无被挪用或侵占现象；3.宣传氛围：在醒目位置展示社会主义核心价值观12个主题词、“讲文明树新风”公益