4.At the Hotel

TaskFourAttheHotel任务四酒店入住LearningobjectiveBeabletohelpyourclientwiththehotelcheck-in.SectionAMovieTime看电影学英语Friends:TheOnewithRachel’sDreamSectionBWorkandLearn做中学BusinessCommunicationSkillsHowtoHaveaBusinessConversation?HowtoHaveaBusinessConversation?Gettoknowyourbusinessconversationpartner.Locatesomecommonground.Movetowardtopicsthatconnectyouandyourconversationpartner.Listenandrespondquickly.Complimentyourconversationpartnerthroughouttheexchange.Makeyourownpointsinthebusinessconversationinafirm坚定的butconciseway.Closeyourbusinessconversationwithafirmhandshakeandasmile.Workskills－HotelReservation工作技巧——预定酒店1.Whatinformationdoyouneedtogetfromyourclientforhotelreservation?2.Whenyouarereservingahotelroomforyourclient,whatshouldyoutakeintoconsideration?InformationyouaresupposedtogetfromyourclientforhotelreservationNameoftheguest:givennameandsurnameE-mail:thee-mailaddressthatthebookingconfirmationwillcometoNationality:CountryofresidenceAddress:PlaceofresidenceCheck-indate:ThesupposeddateofcheckingintothehotelCheck-outdate:ThesupposeddateofcheckingoutofthehotelComments:Specialrequirements/wishesconcerningthecustomer’saccommodation.ThingsyoushouldtakeintoconsiderationthefacilitiesandservicesofthehotelthepriceofthehotelthenumberofthegueststhescheduleofthegueststhelocationofthehotelandthetrafficarounditthepreferenceortaboosoftheguestsiftheyhaveanyWordsandexpressionsregistration登记入住porter行李员e.g.Itippedtheporter50pence.我给了搬运工50便士小费。Thehotelporterwillhelpyou.旅馆的行李员会帮您的忙。baggage行李servicecharge服务费suite套房doubleroom双人房(允许两个人住并配有一个双人床的房间)e.g.There’snopricedifferencebetweenadoubleroomandatwinroom.一间带双人床的房间和一间带两张单人床的房间在价格上没什么差别。twinroom双人房(允许两个人住并配有两张单人床的房间，即所谓标准间)e.g.I’dlikeatwinroomfacingthegarden.我想要一间朝花园的备有两张单人床的房间。singleroom单人房frontdesk前台receptionist接待员servicecounter服务台receptiondesk服务台，接待处room(key)card房卡UsefulsentencepatternsWhatkindofroomwouldyoulike?您要什么样的房间Wouldyoulikeasingleroomoratwin/doubleroom?您要单人房还是双人房？Doyouhaveasingleroom?你们有没有单人房间？Istherearoomatthebackofthehotel?Iwantaquietroom.有没有靠后面的房间？我要一个安静的房间。I’dlikeatwin/doubleroomwithabath.我想要一个带浴室的双人间。I’dlikeasingleroomwithaview.我想要一个带风景的单人房间。CanIseetheroom,please?我看看房间行吗？Howlongdoyouintendtostay?您打算住多久？MayIseeyourpassport,please?请出示您的护照。SampleDialogue对话范例DingNaishelpingEddieCollinswithhishotelcheck-in.R:Goodafternoon,sir.Goodafternoon,miss.MayIhelpyou?先生，小姐，下午好！我能效劳吗？D:Yes.Isthereasingleroomavailable,please?请问有单人房吗？R:Haveyoumadeareservation?您有预订吗？D:Yes.ForEddieCollins.Icalledtoreserveasingleroomtwoweeksago.是的，两周前我打电话为艾迪·柯林斯预订了一间单人房。R:Justamoment,miss.I’llcheckonyourreservation.Yes.Wehaveyouinourrecord.小姐，请稍等，我查一下你们的预订登记。是的，有预订。R:CanIseeyourIDcardorpassport,Mr.Collins?请出示您的身份证或护照，柯林斯先生。C:Sure,hereyouare.好的，给你。R:Thankyou,Mr.Collins.You’llhaveasingleroomonthetopfloorwithaverygoodviewoftheWestLake.谢谢柯林斯先生。您的房间在顶层，可以看到西湖的美丽景色。C:Great!Ilikethisroom.太好了，我喜欢这个房间。D:I’mgladyoulikeit,Mr.Collins.我很高兴你喜欢这房间，柯林斯先生。C:Howmuchdoyouchargefortheroom?房价多少？R:WechargeRMB988pernight,plus15percentservicecharge.Willyoupleasefillouttheregistrationform,Mr.Collins?房价每晚988元人民币，加15%服务费。请您填写这张登记表好吗？C:Sure.CanIuseacreditcard?行。我可以使用信用卡吗？R:Yes,weacceptcreditcards,includingMaster,Visa,GreatWallsandPeony['pi:əni:]牡丹cards.我们接受信用卡，包括万事达、维萨、长城和牡丹卡。C:Good.好。D:Theyhavetworestaurants.TheChineseoneisonthesecondfloorandtheWesternoneisonthethirdfloor.有两个餐厅，中餐厅在二楼，西餐厅在三楼。C:Great.I’dliketotrysomeChinesefood.好极了，我会多去品尝中国菜。R:Yourbreakfastsarefreeofcharge.Hereareyourbreakfastcoupons.早餐是免费的，这是您的早餐券。C:Thankyou.谢谢！R:Haveanicestay!祝您入住愉快！LearntoWork实训练习TrytheminEnglish.WordsandExpressions登记入住registration行李员porter行李baggage服务费servicecharge套房suite双人房doubleroom/twinroom单人房singleroom前台frontdesk接待员receptionist服务台servicecounter服务台，接待处receptiondesk房卡room(key)cardSentences您要什么样的房间？Whatkindofroomwouldyoulike?您要单人房还是双人房？Wouldyoulikeasingleroomoratwin/doubleroom?你们有没有单人房间？Doyouhaveasingleroom?有没有靠后面的房间？我要一个安静的房间。Istherearoomatthebackofthehotel?Iwantaquietroom.我想要一个带浴室的双人间。I’dlikeatwin/doubleroomwithabath.我想要一个带风景的单人房间。I’dlikeasingleroomwithaview.我看看房间行吗？CanIseetheroom,please?您打算住多久？Howlongdoyouintendtostay?请出示您的护照。MayIseeyourpassport,please?Role-playDialogue1DingNa(D)hasreservedtwosingleroomsforLeonaWhite(W)andEllaHunter(H).Sheishelpingthemwiththeircheck-in.LeonaWhitewantsaquietroom.EllaHunterwantsaroomwithaview.nterwantsaroomwithaview.Receptionist(R):Goodmorning.CanIhelpyou?有什么可以为您效劳的吗？D:Yes,wehaveareservationforthreenights.LeonaWhiteandEllaHunter.Icalledlastweek.谢谢，我预订了三天的住房。叫莉昂娜·怀特和艾拉·汉特，上周打电话预订的。R:Onemoment,please.Yes,that’sfortwosinglerooms,isn’tit?I’vereservedrooms402and403foryou.请稍等。我查到了，您订的是两个单人房间，对吗？我们安排了402和403房间W:Aretheyquietrooms?这两个房间安静吗？R:Well,theyarefacingthestreet.Butthere’salovelyview.哦，它们是临街的，但是街景不错。W:I’dlikequietrooms,thanks.不过我们想要安静点的房间，谢谢。R:Ofcourse.Icanputyouinrooms311and312.Theyareattherearofthehotel.没有问题,我可以帮你调换到311和312房间。它们位于酒店后楼。D:Thankyou.谢谢。H:MissDing?丁小姐？D:Yes