公司质量手册范本

..广州市天河穗城纸箱厂文件类别：质量手册文件编号：SC-QA-M01版本：E版合计页数：23页编制：日期：审核：日期：批准：日期：发布日期：2013-01-04生效日期：2013-01-04..质量手册目录标题页码1.公司简介及质量方针、目标································································92.手册构建与管理····················································································93.公司组织职责、目标············································································9-114.质量管理体系························································································11-134.1总要求·····························································································11-124.2文件要求·························································································12-135.管理职责·······························································································13-155.1管理承诺·························································································135.2以顾客为中心·················································································135.3质量方针、质量目标·····································································135.4质量管理体系划·············································································13-145.5职责、权限与沟通·········································································145.6管理评审························································································14-156.资源管理································································································15-166.1资源的提供······················································································156.2人力资源··························································································166.3基础设施··························································································166.4工作环境··························································································167.产品实现·································································································16-197.1产品实现的策划···············································································167.2与顾客有关的过程···········································································16-177.3开发··································································································177.4采购··································································································17-187.5生产和服务的提供···········································································18-197.6测量和监视装置的控制····································································198.测量、分析与改进··················································································19-218.1总则···································································································198.2监视和测量·······················································································208.3不合格品控制···················································································208.4数据分析···························································································218.5改进···································································································21..《质量手册》颁布令本公司依据ISO9001：2008《质量管理体系—要求》编制完成了《质量手册》，现正式批准颁布实施。本手册是公司质量管理体系法规性文件，是指导公司建立并实施质量管理体系的纳和行动准则。公司全体员工必须遵照执行。总经理：日期:..质量手册说明1、手册内容本手册系依据ISO9001：2008《质量管理体系—要求》和本公司的实际相结合编制而成，包括：1.1公司质量管理体系的范围，它包括了ISO9001：2008标准的全部要求；1.2质量管理标准和公司质量管理体系要求的所有程序文件；1.3对质量管理体系所包括的过程顺序和相互作用的表述2、术语和定义本手册采用ISO9000—2008《质量管理体系—基本原理和术语》的术语和定义3、本手册为公司的受控文件，由总经理批准颁布执行。手册管理的所有相关事宜均由人力资源部统一负责，未经管理者代表批准，任何人不得将手册提供给公司以外人员。手册持有者调离工作岗位时，就将手册交还人力资源部，办理核收登记。4、手册持有者应使其妥善保管，不得损坏、丢失、随意涂抹。5、在手册使用期间，如有修改建议，各部门负责人应汇总意见，及时反馈到人力资源部；管理代理应定期对手册的适用性、有效性进行评审；必要时应对手册进行修改，执行《文件控制程序》的有关规定。..广州市天河穗城纸箱厂公司简介广州市天河穗城纸箱厂是一家专业从事纸箱，彩盒，纸盒等各类纸制品印刷包装的企业。本公司成立于2002年，占地面积3万余平方米，座落于广汕公路边。公司拥有庞大技术团队、经验丰富的生产员工。为保证给客户提供优质的包装产品，公司引进了20多台国际先进的生产机械设备。全面实现印前电脑化、印刷多色高速化、达到较高的生产水平。现已成为多家国际著名企业的最大供应商之一。公司具有成熟的生产技术、配套的专业设备、完善的检测手段和健全的产品质量保证体系，已通过ISO9001-2008认证。我们从印刷、后加工、到送货上门实行一站式的服务让客户放心，省心，舒心。我们秉承“博思敬业，诚实守信，真诚合作，共同发展”的企业文化，穗城一贯坚持“质量第一，客户至上”的质量方针。不断提高质量管理服务，赢得了内蒙古伊利实业集团股份有限公司、广州统一企业有限公司、华润怡宝食品饮料（深圳）有限公司、广东太古可口可乐有限公司、内蒙古蒙牛乳业（集团）有限公司、广东中烟公司、无限极（中国）有限公司、广州焙乐道食品有限公司、广东鼎湖山泉有限公司、三水健力宝贸易有限公司等企业的认可和广泛的赞誉。为客户服务是穗城存在的唯一理由，客户需求是穗城发展的动力！我们穗城包装以一股锐意进取的精神，展望未来，我们将本着诚信、热情、互惠互利的原则，愿与广大客户建立良好持久的合作伙伴关系，并衷心期待与广大客户共谋发展，携手共创无限商机。地址：广州市天河区柯木朗背坪村邮编：510520电话：020-8703836087038781传真：[phone]..任命书现任命张振新同志为广州市天河穗城纸箱厂的管理代表,全权负责质量管理系统的推动及维护、改善等事项，各部门及相关人员必须予以配合。总经理：日期：..总经理财务公司组织架构图人力资源部销售部质管部管理代表生产部总经理质量体系架构图保安科生产车间工程科人力资源采购仓库监控生产..人力资源部管理代表销售部质管部生产部原料管理仓库管理人员管理订单管理客户管理生产设备管理生产安全管理生产质量管理测量仪器管理原料监控生产和成品监控..质管部门分配图原料检验质管部过程检验成品检验质管部质检员线上质检员质管部质检员成品质检员质管部质检员..1.公司简介及质量方针、目标1.1质量方针、目标1.1.1质量方针贯彻ISO9001：2008标准，以优质适用的产品和最佳的服务满足客户的需求。1.2.2质量目标保证产品：①月成品抽检合格率大于98%,公式:（月成品抽检合格数/月成品抽检总数）×100%②月退货率小于2%,公式:(月成品退回数/月成品出仓总数)×100%③客户满意度大于92分,公式:(调查满意家分数/总调查家分数)2.手册构建与管理2.1手册的编写1.1.1质量手册的编写依照ISO9001：2008版质量管理体系要求、相关法律法规和公司实际运作需要，由管理代表主持编写，管理代表审查，总经理核准后发行与实施。2.1.2编写目的：a、对外介绍我公司的质量管理体系，证明其符合质量管理系统标准要求。b、对内作为控制各项质量活动的依据和实施纲领。质量管理体系的建立、维持与持续改进，以取得顾客信任并向顾客提供达到预期质量水平的产品与服