知识共享导向的知识型员工激励研究

华东交通大学硕士学位论文知识共享导向的知识型员工激励研究姓名：贾凯申请学位级别：硕士专业：企业管理指导教师：张玉清20071109IDYKAbstractIITHESTUDYONMOTIVATINGKNOWLEDGESTAFFUNDERTHEKNOWLEDGESHARINGGUIDANCEABSTRACTAlongwiththeneweconomicaltimearrivaling,theknowledgeplaysthevitalroleintheeconomicaldevelopment.Andtheknowledgeisbecomingthepoweroriginoftheenterpriseachievementpromotion.Regardingtheknowledgesharingvaluefromtheknowledgemanagementtheorystartingandthepracticedevelopment,wemaysaythattheknowledgesharingistheimportantmethodandthecorecontentoftheknowledgemanagement.Theknowledgesharingmechanismisakeyaspectofdecidingtheknowledgemanagementimplementationeffect.Thereforetheknowledgestaffisthecarrierandtheowneroftheknowledge,theirthefunctionwhichdisplayintheknowledgesharingprocessalsomoreandmorearevalued.Atthesametime,wemustconductthestudyonmotivatingknowledgestaffundertheknowledgesharingguidance,anddiscoversetofeffectivemeanstostimulateknowledgestaff'sknowledgesharingenthusiasmandknowledgesharingwish.Thishasthecertainpracticalsignificanceandthetheorysignificance.Fristlythearticlesystematicallyanalyzedknowledgestaff'sconceptandthecharacteristic,narratingtheknowledgesharingconcept,theknowledgesharingobjectandprocess.Atthesametime,thearticleintroducedtheexistingmotivatingtheoryandtheresearchresultsofdomesticandforeignmotivatingfactorofknowledgestaff.Nextthearticleanalyzedthesituationofourenterprisetocarryonthemotivatingoftheknowledgestaffundertheknowledgesharingguidance,havingpointedoutthequestionintheexistingmotivatingwayandsummarizingthereasonwhichthequestionproduces.Onthebasisofthedomesticandforeignenterprisessuccessfulexperienceandthesituationofourenterprise,thearticleproposedthedesignthinkingoftheknowledgestaff'smotivatingpatternundertheknowledgesharingguidance.Thepatternisconstructedfromtheculturemotivating,theworkmotivating,thestudymotivating,theorganizationmotivating.Thepatterncaneffectivelymotivatetheknowledgestafftocarryonknowledgesharing.IntheendingthearticlehascarriedonthecasewhichanalyzedtheDYKCorporation’sexperiencetomotivatetheknowledgestaffundertheknowledgesharingguidance.KeyWords:knowledge,knowledgesharing,knowledgestaff,motivation_____________________________________11.1(AlvinToffler)DECD50%327%14%4%[1][1]1.2(,2004)(BartolSirvastava,2002)21.31.3.11[44](34%)(31%)(28%)(7%)2[45]858(160)53KovachKovach(1995)31-1[45]15243647516879829101011.3.22001150(31.8)(23.91)(10.5)(7.98)[40](2001)4(1)(48.12)(2)(23.71)(3)(22.30)(2)(5.87)(1998)1441-21234:5[40]1.3.313(48.12)7.07[39]51-3()(33.74)(30.15)(28.69)(7.07)()(31.88)(23.71)(10.5)(7.975)(6.52)()()(48.12)(23.71)(22.30)(5.87)()1.46DYKDYK1.5DYK72.12.1.12050(knowledgeworker)(2006)[16]2.1.2128341234592-12.22.2.1Hendriks[5]Nancy[8]Senge[8][9][7]102.2.2[8][2][4-5][5][5][4][6][6][10]2.2.32-1(IndividualCreate)(Clarify)(Communicate)(Comprehend)(KnowledgeComsume)(IndividualCreate)11(KnowledgeClarify)[17](Communicate)InternetIntranetIntranetIntranet(KnowledgeHighway)Intranet(KnowledgeComprehend)(KnowledgeComsume)12CreateClarifyCommunicateComprehendKnowledgeComsume2-1Fig.2-1Knowledge-sharingProcess2.3123132.4(W.James)20%30%80%90%60%[37]2.4.11(A.H.Maslow)[37]2(FrederickHerzberg)[39]3(D.C.McClelland)[38]414(V.H.Vroom)()[39][19](L.W.Porter)(E.E.Iawler)[45]2-22-2.Fig.2-2Porter.LawlerModel5(J.S.Adams)()()[39]6B.F(Skinner)2070[37]152.4.2[44]1[41][41]2(Wilson)(Ross)(Mirtlees)(Holmstrom)(Grossman&Hart)[42][43]3(AlchianandDemsetz)()(Hamstom)[44](Harmilton)[45]4[46]W196016[44]2.517183.1213.1.1+3.1.23.1.319[31-35]3.1.4ESOP207010000ESOP9002100ESOPESOP()ESOP[7]2050()3.1.520200562%68%72%3-15%25%52%18%[50]3-22004[61]45.4845.35%39.74%,37.5%,36.42%3-156%58%60%62%64%66%68%70%72%74%3-1Fig.3-1IncentiveofTheKnowledgeStaffDissatisfiedWithTheStatusQuoFactors0%10%20%30%40%50%60%3-2Fig.3-2KnowledgeStaffofTheDegreeofCareEnterprises213-134.52%36.42%23.33%28.99%45.35%45.48%37.5%36.34%39.74%13.26%3.2()()3.2.1[7]223.2.2233.2.33.2.424()()3.2.5200518.84%0.05%25.4%5%5.32%[27]3.33.3.1253.3.23.3.3263.3.4274.11232845(Gam-betta,1988)[51]67294.21233044.34-1314-1Fig.4-1MotivationFrameworkofKnowledgeStaffunderTheKnowledgeSharingGuidance325.1Alavi(1999)5.1.1[32]5.1.233AndersenConsulting[45]5.1.3345.1.4[41]5.25.2.1[38]355.2.2[52]3612345.2.3[25-32](D.McClelland)[23]9375-195.35.3.1385.3.2[47]5.3.3395137200406045.3.4IntranetInternetInternetIntranetIntranetIntranetIntranetIntranetIntranetIntranetIntranet40IntranetIntranet5.3.55-1()415-1Fig.5-1AsimpleStructureofTheKnowledgeBaseSystem5.3.6425.45.4.1435.4.2(ChiefKnowledgeOfficer)CKO[33]5-2[35]Intranet445-2Fig.5-2ThePositionofChiefKnowledgeOfficerinTheEnterprise5.4.3CKOCIOInternet/EDICEO455.4.45-25-2P=Ai*PiPAiPi1-105-3465-3Fig.5-3EvaluationFrameworkofKnowledgeStaffunderTheKnowledgeSharingGuidance5-4P(A1)(A2)(A6)(A5)(A4)(A3)475-4Fig.5-4Dual-ladderPromotionPathofKnowledgeStaff5.4.512[60]485-33495-3(StockOption)(PhantomStock)(StockAppreciationRights)PerformanceStock)(SavingStockParticipatePlan)(RestrictedStockPlan)(DeferredCompensationPlan)(NetAssetAppreciationRights)DYK50DYKDYK1996L70001.6J199912GICGMP1611002002821GMP2266-l6-141.77