保安岗位职责【推荐5篇】

保安岗位职责【推荐5篇】【导读】这篇文档“保安岗位职责【推荐5篇】”由三一刀客最漂亮的网友为您分享整理，希望这篇范文对您有所帮助，喜欢就下载吧！礼宾部门童岗位职责【第一篇】IvannnJOBDESCRIPTION职责描述JOBTITLE:职称AREA/DEPARTMENT:部门JOBBAND:职位级别HOTELLEVEL:酒店级别REPORTSTO:上属POSITIONSSUPERVISED:下属JOBSCOPE:职责范围Doorgirl门童RoomsDivision/FrontOffice/Concierge房务部/前厅部/礼宾部9I-VConciergeSupervisor礼宾部主管NilUnderthegeneraldirectionoftheBellCaptainandwithinthelimitsofestablishedTheInterlakenOCTHotelShenzhenlocalpoliciesandprocedures,responsibleforreceivingguestsinthemosthospitablemanner.Allguestsarrivingtothehotelwillbewelcomedanddepartingguestsfare-welledinthemostcourteousandfriendlymanner.PromotesthedesiredworkculturearoundtheIntegrity,Respect,OneTeamandServiceofTheInterlakenOCTHotelShenzhen在礼宾部经理和主管的领导下工作。服从深圳茵特拉根华侨城酒店的规章制度和程序。为所有到店的宾客提供热情的服务是主要的责任。始终保持良好的礼貌态度。向抵达和离开的客人表示欢迎或者到别。努力创造良好的工作氛围，做到诚实、相互尊重、以及良好的团对合作精神。nnKeyResponsibilities主要职责•••••••Atalltimeswellgroomed,haveapleasantdisposition,greetguestswiththemosthospitableattitudeuponarrivalatthehotel,andwillingtoofferaistanceatalltimes保持良好的个人仪容仪表，亲切问候抵达酒店的每个客人，随时准备提供服务。Maintaintheentranceandmaindoorareacleanandtidy,freeofobstaclesandensuethattrafficthroughthedrivewayiscontrolled保证酒店门口的干净和整洁。保证出入酒店的车道畅通无阻。Adheretoguestcontactstandardsatalltimes随时观察客人的需要ProvidecurrentknowledgeoftheservicesandfacilitiesofferedbytheHotel,inordertonIvannn••••nnprovidereliableinformationtoguests向客人提供正确的酒店服务信息，并保证是正确的。AistguestsinandoutoftaxisandothervehiclesandremovebaggagefromvehiclesenablingtheBellboytoescortguests,withbaggage,totheFrontDeskforcheck-in为客人开启车门并帮助客人把行李拿下车，协助行李员作好抵店客人的入住工作。Obtaintaxisforguestsasrequiredanddoyourbesttoensuretheguestsarenotoverchargedbytaxisbyeithernegotiatingwiththetaxidriverhimself,orbycautioningtheguesttobeonalert为客人安排出租车保证正确的收费，必要时帮助客人商谈车费并给予一定的提示。Knowledgeableinaistingguestsinrequestsfortransportandotherinformation具备丰富的交通知识或其他相关的本地信息。KnowledgeableoftheeventsofthedayandofdailyHotelactivities了解酒店每日的会议和其他活动的安排日程。KnowledgeableofVIPguestsandwheneverpoibleaddreessuchguestsbyname清楚的了解每日酒店n入住的贵宾信息并且称呼他们的姓名HaspresenceandalertsSecurityorDutyManagerwheneverasuspiciouslookingpersonortroublemakerispresent协助值班经理处理可疑的人、事情。Keepalertforguestenteringandleavingthehotel.Suspectguests(includingthoseengagedincompetitoranalysis,suspiciouslookingcharacters,etc)shouldberelayedimmediatelytotheDutyManager对于进入酒店的人保持警惕（特别是竞争对手。看起来可疑的人）等等。要马上通知值班经理。Conversantwithemergencyevacuationandfireprocedures掌握了解紧急情况以及火警的处理程序。nn••••••••••nn•••nnOccupationalHealthandSafetyResponsibilities职业保健和职业安全•DemonstrateAwareneofTheInterlakenOCTHotelShenzhenpoliciesandproceduresandensureallproceduresareconductedsafelyandwithinhotelguidelines•服从深圳茵特拉根华侨城酒店的安全操作规程。并在酒店指导下操作。••••••Beawareofdutyofcareandadheretooccupational,healthandsafetylegislation,policiesandprocedures，清楚酒店的职业要求以及健康、安全的规章制度的制度和程序。Befamiliarwithpropertysafety,firstaidandfireandemergencyproceduresandoperateequipmentsafelyandsensibly熟悉消防、救护以及紧急突发事件的处理程序。Initiateactiontocorrectahazardoussituationandnotifysupervisorsofpotentialdangers正确处理紧急事件并且通知主管潜在的危险。KeyTasks主要任务•StriveforconstantimprovementandtakeresponsibilityforyourownperformancennKeycompetencies主要能力TakingResponsibilitynIvannn责任nn•••••••••nn不断提高自身能力和责任心。AdheretoTheInterlakenOCTHotelShenzhenCorporateCodeofConduct遵守深圳茵特拉根华侨城酒店的管理行为准则。AdheretoHotelHandbookandgeneralpoliciesandprocedures熟悉了解员工守则的程序和知制度AdheretoFrontOfficePoliciesandProcedures遵守前厅部的规章制度ReportproblemstoManagementwithsuggestionsforresolution将问题汇报经理并提出解决建议。Clarifiesownjobresponsibilitiesandlooksforopportunitiesthatwillincreaseskillsandjobknowledge清楚岗位职责并在工作中不断提升专业知识和技巧Understandshowtheirrolefitswithothersandcontributestothesucceofbusine掌握专业知识在工作中做出应有的贡献。Understandsthehotel’sfacilities,productsandservices熟悉酒店的服务设施和产品Providesinformationwhenrequestedandpromoteshotel’sservices,facilitiesandspecialevents向客人提供准确的信息并且不断提升酒店服务质量Implementsdepartmentproceduresandpoliciesasneeded贯彻并实施部门的制度。Buildandmaintainpositiverelationshipswithnhallinternalcustomersandguestsinordertoanticipatetheirneeds与其他部门保持良好的协作，预见客人的需求提供服务。Anticipateguestneeds,handleguestenquires,andsolveproblems预见客人的需要帮助客人解决问题。Createapositivehotelimageineveryinteractionwithinternalandexternalcustomers以积极的工作态度赢得进出酒店客人的好感Adheretohotelbrandstandards认可酒店的服务标准Maintainahighlevelofproductandserviceknowledgeinordertoexplainandsellservicesandfacilitiestoguests保持始终如一的服务水平以及专业知识推销酒店设施和产品。Aistguestsandescortthemtolocationswithinthehotelattheirrequest根据客人需求为客人指路Maintainknowledgeofspecialprogramsandeventsinthehotelinordertorecognizeandrespondtoguestsneeds向客nnUnderstandingMyJob工作内容nn••••••••••nnCustomerFocus客户关注nn•••••••••••••nIvannn人提供最新的会议以及特别接待的信息••Teamwork团对精神•••••••MaintaincurrentHotelinformationtobeabletoprovideinformationtoguests随时更新酒店的信息并且能够正确向客人提供。Demonstrateco-operationandtrustwithcolleagues,supervisors,teamsandacrodepartments与本部们和其他部门保持良好的合作communicatewelltoensureeffectiveshifthand-over保证当值时与其他班次良好的沟通Activelyparticipateinorganizedmeetings积极参加组织的活动Interactwithdepartmentandhotelstaffinaprofeionalandpositivemannertofostergoodrapport,promoteteamspiritandensureeffectivetwowaycommunication积极和善