知识型员工工作倦怠的实证研究

华中科技大学硕士学位论文知识型员工工作倦怠的实证研究姓名：张海涛申请学位级别：硕士专业：工商管理指导教师：龙立荣20060427IMaslachMBI-GS3153628IIAbstractBurnoutisprolongedresponsetochronicstressonthejobandisdefinedbythethreedimensionsofexhaustioncynicismandinefficacy.Itisusedtodescribeasaseriesofnegativesymptomssuchastirednessabilitydescentpassionlosingtoworkandlackofachievementatwork.Burnoutisanewresearchinrecentyears.InChinathestudyofburnoutbeganverylateandhasfewpracticestudy.Toknowjobburnouthowtoaffectknowledgeworker,Inthestudy,wewilluseMBI-GSstrainandtheburnout’sfirstreasonsurvey.thefrontcontaintheversionofitsthreeweighttable,atotalof15projects.thelattercontainatotalofthreequestionnairefatiguetractionvariablesconceptualstructurefacemeasuringsixinstitutionsfaceofatotalof28projects.conductedastudyofstaffknowledgethefollowingconclusionsWorkingstrainiscausedbymanyfactorsanddifferentfactorsontheworkofthethreerealmswithdifferentailmentsinfluence.Oppositebuttalk,Emotionalexhaustionandcynicismintwodimensionsisonahigherlevel,thanintheachievementlower.Workingtirelesslyontheimpactoffactors,demographicvariablesandorganizationalfactorsandfamilyfactorsaffectlargerandmorestrainonanaverageworkandoccupationalfactorsontheworktirelesslylittleimpact.Unitstodealwithissuesoffairness,trainingsystemsandcommunicationproblemstoworktirelesslyalsoaffectlarger,theneedtosolveproblemsintheprocessofmaintainingafairandequitableresult,agoodtrainingsystemtoencouragestafftomaintaingoodcommunicationwiththefamily.KeywordsBurnoutEmotionalexhaustionDepersonalizationEfficacyKnowledgeworker111.1jobburnoutburnout“”“”“”Freudenberger1974Maslach(1976)[1]Farber(1991)5-20%30-35%[2]25%[3]33.3[4]44759.5%“”[5]2004126“”(4000)70%[6][7][8][9]30220021.2Maslach1-131-1422.12.1.1·[10]“”·FranceHoribe[11]“”--()2.1.25.2-11()2364562.1.31237456782.1.412345962.22.2.1Jobburnout“”“”“”“”“”Jobburnout--.Freudenberger1974[12]()Maslach&JacksonMaslach19781982Maslach&Jackson19811986Burke&richardsen2001Cordes&Dougherty1993Maslach1982Maslach&Jackson198115Maslach198248MaslachPeters1981“”Pines&Aronson1993“”Brill“10”Cherniss1980“”EtzionPines&Aronson(1988)“”(2-12-22-32-4)Maslachemotionalexhaustiondiminishedpersonalaccomplishment2-1--()(1978)Maslach(1979)Patrick(1979)112-2--()Armstrong(1977)/13BerkeleyTanningAssociates(1977)Brcr.vnetal.(1977)Collies(1977)Masach&Pines(1977)/Kahn(1978)Daley(1979)Dale(1979)Penmanetal.(1979)Maslach&Jackson(1981)2-3-()Warmth&Shelton(1976)Kunkel(1979)Meyer(1979)122-4-()Ginsburg(1974)Freudenberger(1975)Freudenberger(1977)/Mitchelletal(1977)Cherniss(1980)Stevens&O'Leill(1985)Leiter&Maslach(1988)-2.2.21Pines1993Beehr19782Freudenberger(1974)Warr199313Glass&Mcknight199118“”Brown(1985)“”2.2.3MBIMaslachSchaufeli(1993)5123455ICD-10WHO1992[13]2.32.3.120702.3.22080MaslachMaslachBurnoutInventory,MBI142090IT2.412----“”3--154--[14]2.52.5.1MaslachMBIMaslachJacksonSchaufeli19821996MBI-HumanServiceSurveyMBI-HSSMBI-EducatorsSurveyMBI-ESMBI-GeneralSurveyMBI-GShumanserviceMaslachMBIMBI-HSSMBI-ESMBI-HSSMBI-ES229587“0”“”“6”“”MBI-HSS16MBI-ESMaslach1993[15]Leiter1996MBI-HSSMBI-ESSchaufeliMaslach1996MBI-GSMBI-GSMBI-GSMBI16556MBI-HSSMBI-ESMBI-GS2.5.2PinesAronson(1988)TediumMeasure[16]Pines2177“1”“”“7”“”PinesBM[17]Corcoran(1986)139BMBM[17]BM[17]18]Schaufeli2001BMBM[19]Enzmann(1998)BMPines[18]2.5.3OldenburgOldenburgEbbinghaus(1996)Demerouti(1999)DemeroutiOLBIexhaustiondisengagementfromwork[3]DemeroutiOLBI[19]OLBI257184“1”17“”“4”“”(OLBI)Ebbinghaus1996293OLBIDemerouti2001OLBIMBI[20]Schaufeli199890%MBIBM5%BM[13]2.62.6.11-DunhamVarmaLeiterMaslach2001-Maslach.218[21]“”“”[22]LeeAshforth1996[21]Maslach&Leiter(1997)2-2()193reciprocityBlau(1964)[9]Dierendonck(1996)[23]4dual-levelsocialexchangemodelSchaufeli(1996)Schaufeli(1993)Schaufeli(1996)VanDierendonck1996[24]5--(effort-rewardmodel)Siegrist1996--.Brissie(1988)2.6.2Maslach1978198220MaslachLeiterMaslachLeeAshforth1993GolembiewskiMunzenrider1988198982.721MaslachMaslachjobengagement[25]2233.1-MaslachMBIMBIMBI-ESMBIMBI-HSSMBIMBI-GS1996MBIMBI-GS19961(MBI-GS)23MBI-GS3.23.2.1Maslach(MBI-GS)(2001)[26]315233-136283-23.2.2MBI-GS(2004)MBI(2003)0.89.0.790.8703.2.3Maslach546157“0”“”“6”“”06‘3’3-1Maslach5A01A02A03A04A054A06A07A08A097A10A11A12A13A14A15A16515243-25B01B02B03B04B055B06B07B08B09B1011B11B12B13B14B15B16B17B18B19B20B212B22B232B24B253B26B27B283.2.4MBI-GSMBI-GS“”[27],‘3’‘3’‘3’33.2.5251232644.14.1.1199371993[1993]217[1993]33()()19975[1997]240A199762002[2002]5514523.620035200220333.04.GMP24645466RF“””2735.28“”“”2001“AAA”“”12116()5519971997“AAA”199942000110””.4.1.2284-14.1.3“”2912344.24.2.14-2304.2.24-13031--4041--505010558474429275422443032936600009784.310310097%964-23031--4041--5096534342282632044299061523414231751454.44-34-317201217/4920/4912/49312004[27]‘’‘’‘’1010.4%55.2%11%4.4.114-43031--4041--505042282603580%7.117.630.8030307%41-5030.8%24-55343124%22.69.322.6%9.3%3234-64551511%1121.611%21.6%44-715234142317101824%6.702557.18.723.557.1%23.5%,40n=37,1p=.0000,40n=40,1p=.16.05,54-8294420341020%13.822.71003322.7%%13.8%10%64-9906151%16.716.716.7%,16.7%,4.4.2116B01B0241“”24-10333B1913%81%4%B2081%019%B1470%