管理与员工绩效考核方案

KPI定义及关键绩效推行二〇〇九年八月十八日2019/9/192內容Thefive-boxmodelandmanagementsystemFive-box模式和管理系統Managementcontrolandreportingsystem管理控制與報告系統BuildingtheKPIstructureinanorganization組織內建立KPI架構PerformanceImprovementwithKPIdeploymentKPI展開和績效改善Managementsystemimplementationmonitoring管理系統推動掌控SenseofUrgency危機感2019/9/193只有建立管理系統並轉變企業員工的行為才能改善績效並使效果鞏固持續流程改善capabilitycomplexity財務效益PeopleconsistenciesProcessconsistenciesEquipmentconsistenciesEnvironmentconsistencies人員素質與執行力TWITraining/projectforsupervisorsandleadersTEstraining/projectsdeliverydesignawarenesspractice行為改變SystemsMeasures/targetsAccountabilityanalyze&learnscheduleplanwork管理系統ItisbettertoactyourwayintoanewwayofthinkingthantothinkyourwayintoanewwayofactingPeoplecanmakeadifferencebeyondtheextenttowhichtheythinktheycan6sigma,a-DMAICLeanShiftcompetitionShortintervalcontrol(SIC)Visualmanagement2019/9/194ContinuousImprovementImplementationUsageUnderstandingComplianceInstallationDevelopmentAgreement行为改变流程改变TimeStagesofimplementationStagesofChangeforAnyOrganizationDesign&potentialusagehasbeenagreedwiththeusersDesignanddevelopmentiscompleteandreadytobeinstalledUsershavebeentrainedPassivecomplianceasaresultofcontinualfollow-upUsedtodrivedesiredbehaviorsanddeliverresults..Earlyadoptersrecognizebenefits&useittodriveperformanceThe‘new’hasreplacedthe‘old’Theuserfeelsfullownership–youcouldn’ttakethemoutevenifyouwantedto.Theorganizationisself-correcting态度改变ManagementControlandReportingSystem管理控制與報告系統2019/9/196管理系統的四大功能－預測、計劃、管控、報告FORECAST•Projectionsandtargetsfocusedonbusinessobjectives•Normally3-12monthtimeframePLAN•Roadmapbywhichtoachievebusinessobjectives•SeriesofdetailedactionstoachieverequiredperformancelevelsREPORT•Achievementmeasuredagainstbusinessobjectives•ProblemshighlightedSupportgained-actionsinitiatedCONTROLofAction•ShortIntervalControl-hourly/daily•Constantreviewofplanvs.actual•ConstantfocusonvariancesPROBLEMRESOLUTION•Structuredplanningandreviewmeetings•Inputfromprocesscontrols,daily/weeklyperformancereporting•Actionsplannedthataddressthevariances•Duedatesset-andmet2019/9/197TheManagementControlandReportingSystemAtypicalmanagementsystemconsistsof:Organization組織KPIDeployment推展Roles,Responsibility&Accountability角色、職責與責任MeetingandReporting會議和報告PerformanceManagement績效管理GapAnalysis落差分析PerformanceImprovement績效改善ImprovementActivities改善活動2019/9/198管理系統有六個具體實施步驟，KPI是其中一個重要環節4.設計、構建、並整合會議及管理體系的其他組成部分5.設計對話溝通以及決策所要遵守的指導綱要6.通過具體的實施來考評改善及行為轉變的效果1.瞭解各部門的職能PHeiden,ChairTechnicalOpsPHeiden,ChairTechnicalOpsJHeidrichManufacturingJHeidrichManufacturingDHaggertyQualityAssuranceDHaggertyQualityAssuranceWFischerEngineeringWFischerEngineeringBKozakRegulatoryAffairsBKozakRegulatoryAffairsJBoyleSupplyChainMgmtJBoyleSupplyChainMgmtVLambaFinanceVLambaFinanceRAndersonHumanResourcesRAndersonHumanResourcesKKonstantinovProcess&TechDevKKonstantinovProcess&TechDevRThomasSiteAdminRThomasSiteAdminBMaroneyQualityControlBMaroneyQualityControlWHOAREWE?•Ourfunctionisto–Maintainexistingfacilities,equipmentandinfrastructure–Designandinstallnewfacilities,equipmentandinfrastructure–Supplyenergy–Improveprocesstechnology–Maintainengineeringdocumentation•OurcontributiontotheBPbusinessis–UptimeofFUE(Facilities,UtilitiesandEquipment)–ProcessImprovements–CapitalProjectsExecution•Ourheadcountandbudgetare•OurOrganizationalsetup20022003Headcount215229Budget$Mio69.2NAGRiemannGRiemannGPasternakGPasternakCMooreCMoorePHeidenPHeidenMFournelMFournelRFuchsRFuchsCFeyCFeyWFischerWFischerRMcDougallFermentationRMcDougallFermentationJGledhillPlasma/PurificationJGledhillPlasma/PurificationCLeeFFDPCLeeFFDPRTompkinsBT,QA,QCandWHRTompkinsBT,QA,QCandWHMMartinezMaintenanceMMartinezMaintenanceSSilvernessProcess/ProjectEng.SSilvernessProcess/ProjectEng.MKylloPCSEngineeringMKylloPCSEngineeringKHedlundUtilitiesKHedlundUtilitiesJRunyonEng.DocumentationJRunyonEng.DocumentationKCarpenterKCarpenterWPlishkeWPlishkeBayerAGBoardofManagementBayerAGBoardofManagementHWehmeier,BayerCorpHWehmeier,BayerCorpWHOAREWE?•Ourfunctionisto–Maintainexistingfacilities,equipmentandinfrastructure–Designandinstallnewfacilities,equipmentandinfrastructure–Supplyenergy–Improveprocesstechnology–Maintainengineeringdocumentation•OurcontributiontotheBPbusinessis–UptimeofFUE(Facilities,UtilitiesandEquipment)–ProcessImprovements–CapitalProjectsExecution•Ourheadcountandbudgetare•OurOrganizationalsetup20022003Headcount215229Budget$Mio69.2NAGRiemannGRiemannGPasternakGPasternakCMooreCMoorePHeidenPHeidenMFournelMFournelRFuchsRFuchsCFeyCFeyWFischerWFischerRMcDougallFermentationRMcDougallFermentationJGledhillPlasma/PurificationJGledhillPlasma/PurificationCLeeFFDPCLeeFFDPRTompkinsBT,QA,QCandWHRTompkinsBT,QA,QCandWHMMartinezMaintenanceMMartinezMaintenanceSSilvernessProcess/ProjectEng.SSilvernessProcess/ProjectEng.MKylloPCSEngineeringMKylloPCSEngineeringKHedlundUtilitiesKHedlundUtilitiesJRunyonEng.DocumentationJRunyonEng.DocumentationKCarpenterKCarpenterWPlishkeWPlishkeBayerAGBoardofManagementBayerAGBoardofManagementHWehmeier,BayerCorpHWehmeier,BayerCo