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AmericanSocietyforQualitySectionManagementProcess2002-03AnOverviewAmericanSocietyforQualityChangesSMPCommitteechargedwith:–MakingSMPmore“section-friendly”andeasiertouse–IncorporatingSocietyandSACgoalsintotheprocess(retention(growth),value,satisfaction)AmericanSocietyforQualityChangesFundamentalsectionrequirementsfromS-1incorporatedNoextrasubmissionsmandated–Justofficer/committeelistandannualfinancialreport–BusinessplanstronglyencouragedtobesubmittedtoRDAmericanSocietyforQualityChangesEnhancedrecognitioncriteria/levelsAdditionaltoolsprovidedEliminatesoneposition–SMPchair–Thechairandchair-electorifthereisnone,thevicechair,willbetheSMPcontactsAmericanSocietyforQualityQuickSummarySMPfocusesonthecyclicalprocessofrunningasection–Meetingbasicrequirements–Planningandgoal-setting–Implementingplan–Evaluatingmemberneedsandsatisfaction–Evaluatingprogresstowardsgoals–Meetingbasicrequirementsandplanning…AmericanSocietyforQualityQuickSummaryWidearrayoftoolsareprovidedwithSMPandotherHQtoolsarehighlighted(toolsaredenotedinthispresentationbypinkfontcolor)ManualandtoolsprovideanoutlineofrunningasectionSMPnowmoreofa“HowTo”AmericanSocietyforQualityQuickSummarySMPandtherecognitionpiecehasbeendividedintotwocategories:–SectionBasics–SectionPerformanceAmericanSocietyforQualitySectionBasicsSectionsmeetingSBhaveasolidfoundationfromwhichtoservetheircustomersBasedonminimumrequirementsforsectionexistencefromPolicyS-1andSocietyBylawsAmericanSocietyforQualitySectionBasics1)SubmitOfficer/CommitteelisttoHQbyMay1,2002Chair,treasurer,auditingchairandexaminingchairpositionsneedtobefilled–Officers/committeelistformAmericanSocietyforQualitySectionBasics2)Submitcomplete,auditedfinancialreporttoHQbyAugust15,2002–Treasurer’sManual–Financialreportforms–PolicyS-4(treasurerandauditorresponsibilities)AmericanSocietyforQualitySectionBasics3)Haveatleast30membersasofMarch31,2002–Officer/committeelistform4)Holdregularlyscheduledactivities5)Upholdbylawsandpolicies–Section,Model,andSocietyBylaws–Policies&ProceduresAmericanSocietyforQualitySectionBasicsToachieveSectionBasicsrecognition,criteriamustbemetbythestateddeadlinesRecognitionsentoutlateAugust:–LetterfromRD–Mentioninjournalofrecord–UseofSectionBasicsLogoAmericanSocietyforQualitySectionPerformanceSecondlevelofSMPWherethecycleofsectionmanagementcomesin–PDCAAmericanSocietyforQualityPlanDevelopbusinessplaninspring/summer2002–Whatdowewanttodothisyear?–Howarewegoingtodoit?–Howarewegoingtomeasurethis–howwillweknowifwe’resuccessful?AmericanSocietyforQualityPlan2setsofgoalstoconsider:1)SMPgoals(basedonSocietyandSACmeasures)2)Section’sowngoalsandobjectivesAmericanSocietyforQualityPlan-GoalsSMPGoalsBasedonSocietyandSACmeasures:1)Membersatisfaction2)Membervalue(domembersvaluetheirsection?)3)MemberretentionAmericanSocietyforQualityPlan-GoalsSMPGoalsfor2002-03:–Retentionrate-increaseby5percentagepoints(comparing02-03rateto01-02rate)•FrommembershipfiguresasofMarch31ofeachyear–Valueandsatisfaction–meetorexceedSocietyaverage(02/03isayeartoestablishbaselines)•Thesetwomeasurestakenfrom2002SectionAssessmentSurveyAmericanSocietyforQualityPlan-GoalsSection’sowngoals–Basedonmemberfeedbackandrequirements•2001SectionAssessmentSurveyresults–SMART–InalignmentwiththeSociety’s2002-03strategicplan•2002-03StrategicPlanandGuideAmericanSocietyforQualityPlanAftergoalshavebeenset….Howwilltheybemeasured?Howwillyouknowyourontherightpathtoreachingthatgoal?AmericanSocietyforQualityPlanGoals/measuredshouldbedocumentedinaplanTemplateisavailable,butyoushouldusewhatworksbestforyoursection–Businessplantemplate–Sampleplansfrom701and1414–Activityideasfrom1999-00and2000-01TotalQualitysectionsAmericanSocietyforQualityPlanOthertoolstoassistinplanning:–KeyDatesManagementCalendar–BestPracticesLibrary–YourregionalanddeputyregionaldirectorsAmericanSocietyforQualityPlanShareyourplanwithyourRegionalDirectorbySeptember1,2002(notmandatory,butverystronglyencouraged)–NoneedtosendplanintoHQ–RDsmayrecognizesectionsthatmeetthedeadlineAmericanSocietyforQualityDoNowtheplancanbeimplementedThroughouttheyear,progressshouldbecontinuallymonitored–Event/meetingevaluations–Newmemberneedsassessments–Retentionrates,etc.AmericanSocietyforQualityDoSinceprogressisbeingtracked,changescanbemadeinordertoimprovechancestoachievegoalsAmericanSocietyforQualityDoManytoolsavailable(SMPtoolsandotherHQtools)tohelpinthisstage:–Sampleneedsassessmentsandevaluations(formeetings,events,SEC)–Membershiplistsanddownloadingguide–Growthcharts(senttosectionsinsummer)–OtherleadershipresourcesonASQNetAmericanSocietyforQualityDoAnnualbusinessreportform–GreattemplatetohelptrackbasicprogressAdministrationdatabase–Accessdatabasetohelpmanagemembershiplists/information(availablelatespring2002)RetentionModel–developedlatespring/earlysummerAmericanSocietyforQualityCheckInspringof2003,thecheckstagebegins–Starttocompileresultsofbusinessplan–Datafrom2002sectionassessmentsurveycanbereviewed•SectionswillbeaskedtoassistHQinpromotingparticipationinthissurvey.–Annualbusinessrepo