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PerfectPhrasesforthePerfectInterviewAlsobyCaroleMartinBoostYourInterviewIQPerfectPhrasesforthePerfectInterviewCaroleMartinMcGraw-HillNewYorkChicagoSanFranciscoLisbonLondonMadridMexicoCityMilanNewDelhiSanJuanSeoulSingaporeSydneyTorontoCopyright©2005byTheMcGraw-HillCompanies,Inc.Allrightsreserved.ManufacturedintheUnitedStatesofAmerica.ExceptaspermittedundertheUnitedStatesCopyrightActof1976,nopartofthispublicationmaybereproducedordistributedinanyformorbyanymeans,orstoredinadatabaseorretrievalsystem,withoutthepriorwrittenpermissionofthepublisher.0-07-146643-6ThematerialinthiseBookalsoappearsintheprintversionofthistitle:0-07-144982-5.Alltrademarksaretrademarksoftheirrespectiveowners.Ratherthanputatrademarksymbolaftereveryoccurrenceofatrademarkedname,weusenamesinaneditorialfashiononly,andtothebenefitofthetrademarkowner,withnointentionofinfringementofthetrademark.Wheresuchdesignationsappearinthisbook,theyhavebeenprintedwithinitialcaps.McGraw-HilleBooksareavailableatspecialquantitydiscountstouseaspremiumsandsalespromotions,orforuseincorporatetrainingprograms.Formoreinformation,pleasecontactGeorgeHoare,SpecialSales,[e-mail][phone].TERMSOFUSEThisisacopyrightedworkandTheMcGraw-HillCompanies,Inc.(“McGraw-Hill”)anditslicensorsreserveallrightsinandtothework.Useofthisworkissubjecttotheseterms.ExceptaspermittedundertheCopyrightActof1976andtherighttostoreandretrieveonecopyofthework,youmaynotdecompile,disassemble,reverseengineer,reproduce,modify,createderivativeworksbasedupon,transmit,distribute,disseminate,sell,publishorsublicensetheworkoranypartofitwithoutMcGraw-Hill’spriorconsent.Youmayusetheworkforyourownnoncommercialandpersonaluse;anyotheruseoftheworkisstrictlyprohibited.Yourrighttousetheworkmaybeterminatedifyoufailtocomplywiththeseterms.THEWORKISPROVIDED“ASIS.”McGRAW-HILLANDITSLICENSORSMAKENOGUARANTEESORWARRANTIESASTOTHEACCURACY,ADEQUACYORCOMPLETENESSOFORRESULTSTOBEOBTAINEDFROMUSINGTHEWORK,INCLUDINGANYINFORMATIONTHATCANBEACCESSEDTHROUGHTHEWORKVIAHYPERLINKOROTHERWISE,ANDEXPRESSLYDISCLAIMANYWARRANTY,EXPRESSORIMPLIED,INCLUDINGBUTNOTLIMITEDTOIMPLIEDWARRANTIESOFMERCHANTABILITYORFITNESSFORAPARTICULARPURPOSE.McGraw-Hillanditslicensorsdonotwarrantorguaranteethatthefunctionscontainedintheworkwillmeetyourrequirementsorthatitsoperationwillbeuninterruptedorerrorfree.NeitherMcGraw-Hillnoritslicensorsshallbeliabletoyouoranyoneelseforanyinaccuracy,errororomission,regardlessofcause,intheworkorforanydamagesresultingtherefrom.McGraw-Hillhasnoresponsibilityforthecontentofanyinformationaccessedthroughthework.UndernocircumstancesshallMcGraw-Hilland/oritslicensorsbeliableforanyindirect,incidental,special,punitive,consequentialorsimilardamagesthatresultfromtheuseoforinabilitytousethework,evenifanyofthemhasbeenadvisedofthepossibilityofsuchdamages.Thislimitationofliabilityshallapplytoanyclaimorcausewhatsoeverwhethersuchclaimorcausearisesincontract,tortorotherwise.DOI:10.1036/0071466436ToMotherwhoishereinspiritThispageisintentionallyleftblankContentsAcknowledgmentsxiIntroductionxiiiPartOne:GettingReadyfortheInterview1ChapterOne:HowtoUsePerfectPhrasestoLandYourDreamJob3TheWordsYouUseSendaStrongMessage3FindingtheKeyWordsandPhrasesforYourPosition9UsingtheJobDescriptiontoPrepareYourPerfectPhrases13TopEightWordMistakesCandidatesMakeinJobInterviews16PreparingforFollow-UpQuestions21ExerciseforPreparingforFollow-UpQuestions22GettingReadyforSuccess23viiFormoreinformationaboutthistitle,clickherePartTwo:PerfectPhrasesforthePerfectInterview:GeneralQuestions25ChapterTwo:WhoYouAreandWhatYouKnow27BreakingtheIce28GettingtoKnowYou31PastExperiences34CareerGoals36IndustrySavvy38PositionSavvy41Strengths44Uniqueness47ChapterThree:SkillSets49Creativity51Communications54StrategicThinking57Assertiveness59Negotiations62ProblemSolving64Analysis67Adaptability70AbilitytoWorkwithOthers73MeetingDeadlines76Decisiveness79Initiative82Flexibility85OrganizationalSkills88viiiContentsAbilitytoLearnontheJob91Prioritizing94TimeManagement97ChapterFour:TheDifficultQuestions101DealingwithConflict102HandlingCrises105PastCareerBaggage109GettingFired112WorkingforaProblemCompany115ProblemswithPreviousBoss118LackingExperience121TakingRisks124PhysicalDisabilities127References130Salary133PartThree:PerfectPhrasesforthePerfectInterview:SpecificTypesofJobs135ChapterFive:PerfectPhrasesforExecutiveManagement137Leadership138ManagementStyle139KeepingAbreastofCurrentBusiness140FinancialSavvy141TheBigPicture143ixContentsChapterSix:PerfectPhrasesforManagers145DecisionMaking146Delegation148MotivatingOthers149CommunicationStyle151AbilitytoInfluenceOthers152ChapterSeven:PerfectPhrasesforSupervisors153SupervisingOthers154HandlingPersonnelProblems155Follow-Through157Initiating159ProblemSolving161PartFour:FinalPreparations163ChapterEight:ExercisesforthePerfectPhrase165Quiz:WritingYourOwnPerfectPhrases165Answers169YourPosition—YourWords173xContentsAcknowledgmentsThankyoutoDonyaDickersonwhoisthebesteditoraround.Shepushedandpulledand“we”madeagreatbook.Anacknowledgmentandthankstoeve