知识管理：公共行政组织变革与创新

上海师范大学硕士学位论文知识管理：公共行政组织变革与创新姓名：傅海瑛申请学位级别：硕士专业：行政管理指导教师：朱国定20030401205021,ABSTRACTKNOWLEDGEECONOMYanewtypeeconomytakendigitalITasitscoreischangingpeople’svaluewaysofthinkingandlivingataunprecedentedspeed.Publicorganizationisinevitablyinfluencedbyanageofsocialeconomyarechangingcontinuouslyandprofoundly.IthasbecomeatopissueforpeopletoconcerntheschemeandestablishmentofpublicorganizationsysteminKnowledgeEconomyage.InKnowledgeEconomysociety,themeaningoforganizationischangingandthewayofmanagementaswell.KnowledgeManagementistherighttypemanagementmodeandanimportanttacticinnewera.Thispaperistryingtopresentaframeofpublicorganizationinnovationthatfitstherapidchangingsocialeconomyenvironment.Thispapercanbedividedintofiveparts:Introduction:demonstrateandvaluetheKnowledgetheorythatgeneratedsince20’50thonthebasisofraisingthequestionofeconomy.AnalyzethecurrentstudyofKnowledgeManagementandcomestoaconclusionbycomparison:thereislittleresearchresultsonKmtopublicorganization.Thus,weheretomakeabriefillustrationofthepracticalityandnecessarilytocarryoutKnowledgeManagementinpublicorganization.Inthisway,Iputforwardmyview:KnowledgeManagementisnotexclusivelyownedbyenterprises.IthasbecomeanimportanttaskforourgovernmenttoenforceKnowledgeManagementinpublicorganization.1.AsystematicalintroductionofthedefinitionandcharacterofKnowledgeEconomytheory.ExplorestherevelationthatKnowledgeManagementbringstoPublicorganization,Thatis:toinnovateitbyorganizationdesignandhumanresource,thusofferabasicframefortheforthpart.2.ThemeaningofpublicorganizationtoimplementKnowledgeManagement,pointsoutthechallengeandopportunitythatKMbringstopublicorganization.3.Discoursethepublicorganizationstructureparadigmsandmakesaclosedescriptiontotheproblemsandthereasonsforit.Pointsoutthewaysandvalueorientationofpublicorganizationinnovation,furtherdepictstheinteractinfluencebetweenparadigmandKnowledgeManagement.4.Depicttheapproachesformodernpublicorganizationtostrengthenadministrativeefficiency,enhanceadministrativeability.Thereareseveralschemes:BPRofgovernmentthattakesinnovationandserviceasitscore;learningorganizationthattakesactivityandgivingafullplayofhuman’spotentialabilityasitscore;ahorizontalandinternetalorientationpublicorganizationthattakesflexibilityandlowoperatingcostasitscore.Allthisconstitutetheimportantcontentofpublicorganizationinnovation.Thepapermakesaclosedemonstrationtotheseproblemstheoreticallyandpractically.KnowledgeManagementtopublicorganizationinnovationisanewissue,aissuefullofchallengeandinnovation.ItcannotseekitsresultfromChinesepeople’stradition,neithercanitseekitsparadigmfromthewesternadministrationreform.Atthesametime,itisadevelopingprocess,whichdependsonthepoliticsandtechnologydevelopmentinChina’spublicorganizationandthedevelopingprocessofChina’sknowledgeeconomyaswell.Keywords:KnowledgeManagement;PublicOrganization;organizationInnovation111929~193319975Toogoodtobelieve75%3%8208012342001412002331762CIN(CambridgeInformationNetwork)10%2205020708019873(PeterDrucker)21341ThomasH.Davenport(LaurencePrusak)1OECD1know-what2konw-why3(know-how)4know-who22080P.M.RomerR.E.Lucas()P.M.Romer()P.M.Romer(=1+212)1[]Applehans/Globe/LaugeroP10199952=0()0P.M.Romer()P.M.Romer190Entovation(Bass)61(DanielEOlearV)2(Masie)345——()2(Codifiedknowledge)(Tacitknowledge)12()()()119998234200085200087IkujroNonaka:1.11.18312134120002912391231041512IT1P312[M]19991111GerardElfstrom221P2720002GerardElfstromNewChallengesforPhilosophy(LONDON:MaCmillanPressLTD1997)P61211990OECD219921996HayekHabermas1P2820002OECDSurveyOFPublicManagement:1990(Paris:OECD1990)P113()1949()12314111996196938222941199921519171()2211998P78,19982P87,20023P243251199816()31,,,,,,,1,,,,,,11723411P2492501951181231W.P27919922P31520003P2352361951191Amtseher211()1P990—99419982P317200020232(1)21234221,232313325341001200210252P14320023P751991124P1951993122421234251123423004348199242200312002122[]P45320021226311993HammerChapyReengineeringthecorporation11HammerM,ChapyJ.ReengineeringtheCorporation:AManifestoforBusinessRevolution,MNewYork,HarperBusiness,199327(fundamental)radicaldramaticHammerChapyCorporationreenineeringbusinessprocessreengineering(BPR)BPRBPRBPRBPRBPRBPR2BPRBPRBPRBPRBPRBPR32810sboneGaebler4.14.14.2ITIT21P87[M]2000220024294.2IT304(Learning0rganiation)3111P45,200232333435知识管理：公共行政组织变革与创新作者：傅海瑛学位授予单位：上海师范大学相似文献(9条)1.期刊论文赵景明.高英杰.时永梅公共行政中的知识与知识管理-现代情报2006,26(8)首先分析了公共行政中的知识与知识分类,提出了一套完整的知识分类方案,然后分析了知识管理在公共行政中的四大作用,最后提出了公共行政知识管理的框架模式.2.期刊论文林志刚.陈诚政策知识管理——一种新型政策工具研究-理论探讨2009,(1)作为信息管理发展的高级阶段知识管理,在全球企业范围内的实践已经取得了巨大的成功.政府管理在从传统的公共行政转向顾客取向的公共管理过程中,也可以借鉴信息领域的知识管理经验.将知识管理引入公共管理领域,特别是公共政策领域有着深远的学科意义和现实意义.通过建模实现的政策知识管理系统由政策知识创新环境、政策知识仓库以及政策知识发现等三个环节构成.明确目标、建立机构、创建内网、改造环境、流程再造等构成了政策知识管理的必经途径.3.期刊论文林志刚.陈诚.LINZhigang.CHENCheng政策知识管理——政策工具研究的新进展-科学学与科学技术管理2009,30(7)作为信息管理发展的而级阶段.知识管理在全球企业范围内的实践已经取得了巨大的成功.政府管理在从传统的公共行政转向顾客取向的公共管理过程中,也可以借鉴信息领域的知识管理经验.通过建模实现的政策知识管理系统由政策知识创新环境、政策知识仓库以及政策知识发现等三个环节构成.明确目标、建立机构、创建内网、改造环境、流程再造等构成了政策知识管理的必经途径.4.期刊论文汪怿.WangYi大学知识管理中的组织文化塑造-高等理科教育2005,(6)进入知识社会,大学管理要向知识管理方向转变.但目前,科层文化、组织内部关系、知识工作者的兴趣以及能力差异等问题