14.KITCHEN(STEWARD-1)247-273

247KITCHEN&FOODPREPARATIONJOBCATEGORYWINNERSTEWARDSHERATONMIRAGEGOLKCOASTTASKSHOTELORIENTATIONDEPARIMENTORIENTATIONBASICFIRESAFETYSAFETY&ACCIDENTPREVENTIONHYGIENEINTHEKITCHENIMPORTANCEOFDEEPCLEANINGPESTCONTROLHANDLING&STORINGCHEMICALSPOTWASHINGKITCHENSECURITYWORKINGWITHTHECOOKSTEAMWORKINTRODUCTIONTOFOOD&BEVERAGEHOURSOFOPERATIONFUNCTIONROOMS,NAMESANDLOCATIONSREMOVINGBURNTMATERIALSFROMPRST/PANSSTORAGEOFCLEANPOTS/PANSMAINTAININGSTEAMKETTLESANDPOTSDISHWASHERSTART-UPANDOPERATIONRACKINGLOADINGTHEMACHINESCRAPING/RINSING/SOAKING/SCRUBBINGSTACKING7STORINGCLEANWARECHANGINGWATERINTHEDISHWASHINGMACHINECLEANINGSCRAPTRAYSANDDISHWASHINGMACHINEOUTLEYBUSSINGPROCEDURES248KITCHEN&FOODPREPARATIONJOBCATEGORYWINNERSTEWARDSHERATONMIRAGEGOLKCOASTTASKS(Continuedfromprecedingpage)IDENTIFICATION&TYPESOFCHINAWAREUSEDBYOUTLETSANDDESTAININGCHINAIDENTIFICATION&TYPESOFGLASSWAREUSEDBYOUTLETSIDENTIFICATION&TYPESOFCUTLERYUSEDBYOUTLETSAVOIDINGBREAKAGES,CONTROL&REPORTINGBREAKAGESSWEEPINGANDMOPPINGFLOORSCLEANINGWALLSMAINTAININGWORKAREASCLEANINGWALK-INFRIDGES/FREEZERSCLEANINGALLFRIDGECABINETSGARBAGEREMOVALANDCLEANINGCLEANING&STORAGEOFEQUIPMENTCLEANINGROLLINGSTOCKCLEANINGGRILLSCONVECTIONOVENCLEANINGCLEANINGDEEPFRYERSCLEANINGHOODS&FILTERSCLEANINGOFCEILINGSANDVENTSCLEANINGMICROWAVEOVENCLEANINGCOFFEEURNSEMERGENCYPROCEDURESFORBREAKDOWNOFMACHINERYDIRTYRAGS&TEATOWELSPROCEDURESKNOWLEDGEOFSILVERANDCAUSESOFTARNISHING249KITCHEN&FOODPREPARATIONJOBCATEGORYWINNERSTEWARDSHERATONMIRAGEGOLKCOASTTASKS(Continuedfromprecedingpage)KNOWLEDGEOFCLEANINGAGENTSUSEDFORSILVERHANDPOLISHINGOFSILVERWARELAYOUTANDLABELINGOFSILVERROOMSTORAGEOFEQUIPMENTKEYCONTROL&LOSSPREVENTIONUSEOFBURNISHINGMACHINE250STANDARDSANDPROCEDURESDEPARTMENT:STEWARDINGJOBCATEGORY:STEWARDHEAD:CHIEFG.M.APPROVAL:DATE:TASK:HOTELINFORMATION/ORIENTATIONSTANDARD:AllstewardsshouldbemadeawaremadeawareofHotelinformationbyattending,assoonaspossible,stafforientationconductedbypersonnelPROCEDURE:1.Showaroundhotelcomplexincludingrooms,outlets,facilitiesavailable.2.Attendstafforientationassoonaspossibleforin-depthinformationonobjectivesandfunctionsofthehotel.3.Introductiontoallotherdepartmentheadsandexecutivesarealsoachievedbyattendingstafforientation.4.Highlightinterestingfeaturesofhotel.251STANDARDSANDPROCEDURESDEPARTMENT:STEWARDINGJOBCATEGORY:STEWARDHEAD:CHIEFSTEWARDG.M.APPROVAL:DATE:TASK:DEPARTMENTORIENTATIONSTANDARD:Allstewardsontheirfirstdayofworkmustundergoadepartmentorientationfollowingtheprocedureslisted:PROCEDURE:1.Uponpickingupthestewardfrompersonnelexplainandshow:A.Timecardclockingin/outprocedures.B.Lockerroom/toilets.C.Uniformschangingprocedures.D.Staffcanteen.2.Onenteringkitchenarea,introduceto:A.Executivechef.B.Souschef.C.Membersofstewardsdepartment.D.Areasofkitchene.g.Pastry,production,butcher’s,drystoreetc.3.Introductionandexplanationsonproceduresof:A.Timesheets.B.Rosters.C.RolesofstewardsdepartmentanditsrelationtoallF&ZBoutlets.D.Meal/coffeebreaks.E.Safetyandaccidentpreventionprogramme.252PROCEDURES:(continued)DEPARIMENTORIENTATION-STEWARDS4.Allstewardsmustreadthecleaningscheduledailybeforestartofshifttoconfirmtasksrequiredtobecompletedthatday.i)Beforecommencementofshift,allstewardstoreadcleaningschedulepostedinthestewards’office.ii)Understandandconfirmtasksrequiredfortheday.iii)Supervisortoassistbypointingouttheprioritiesofthetask.253STANDARDSANDPROCEDURESDEPARTMENT:STEWARDINGJOBCATEGORY:STEWARDHEAD:CHIEFSTEWARDG.M.APPROVAL:DATE:TASK:BASICFIRESAFETYANDEVACUATIONPROCEDURESTANDARD:Allstewardsmustbefamiliarandcompetentwithbasicfiresafetyandevacuationprocedureswithinfirstweekofemployment.PROCEDURE:1.BasicFireSafety–referstaffhandbook(pg14.2)2.Oninitialreceiptofacode88(firealarm).Allmembersofemergencyresponseteamwillrespondwhilstallotherremainatworktillotherwiseinformed.3.Ifevacuationisdeemednecessary,thiswillbeannouncedthroughthepublicaddresssystem.4.Whenevacuationisannounced:A.Allstewardswillswitchoffallgasandpowertoallmachinery,securestorageareas/fridgesbeforeleavingthroughnearestemergencyexit.B.Remaincalmanddonotpanic.C.Assembleawayfromthebuildingatthefishermanscarparkwheredepartmentheadwillensureallemployeesareaccountedfor.5.OnlytheGeneralManagerorhisrepresentativewillissueastatementregardingadecisiontoreturntowork.254STANDARDSANDPROCEDURESDEPARTMENT:STEWARDINGJOBCATEGORY:STEWARDHEAD:CHIEFSTEWARDG.M.APPROVAL:DATE:TASK:SADETYANDACCIDENTPREVENTIONSTANDARD:Allstewardsshouldbemadeawareofimportanceandmaintenanceofsafepracticesandaccidentpreventionwithinfirstdayofstartdate.Tomaintainalowaccidentratetoensureallaccidentsarereported.PROCEDURE:1.Introductiontohotel’ssafetyandaccidentpreventionprogrammeanditsobjectives.2.Goodhousekeepinginworkareas:A.Toavoidtripsandfalls.B.Toavoidslippingonwet/greasyfloors.C.Keepingwalkwaysandcorridorsclear.3.Proceduresofcorrecting/reportingpossiblesafetyhazards.4.Importanceofreportingaccidentsornearmisses.5.Rememberthecontinuedgoodhealthofanypersonisuptoyoutoensurethataccidentsdonothappenbyrashthoughtsanddeeds.255STANDARDSANDPROCEDURESDEPARTMENT:STEWARDINGJOBCATEGORY:STEWARDHE