6SIGMA从艺术到科学的征程

TheSixSigmaJourneyfromArttoScienceABusinessNovelviiTableofContentsListofCharacters..........................ixPreface................................xiChapter1It’sanArt,NotaScience..............1Chapter2DecisionMaking...................11Chapter3CareerProgression..................15Chapter4Economics......................19Chapter5TheVisionary....................21Chapter6Problems,Problems,Problems...........27Chapter7ClevelandBound...................33Chapter8SixSigmainAction.................41Chapter9TheBigSell.....................59Chapter10TheLeader......................71Chapter11StepUptothePlate.................79Chapter12ThePlan.......................83Chapter13ExecutiveTrainingBegins..............87Chapter14ExecutiveTraining:DefineandMeasure......97Chapter15ExecutiveTraining:Analyze.............105Chapter16ExecutiveTraining:Improve............111viiiTableofContentsChapter17ExecutiveTraining:Control.............125Chapter18TheDecision.....................129Chapter19SettingtheStage...................133Chapter20OurEvent......................141Chapter21TheBigRumor...................147Chapter22PeopleReallyDoCare................151Chapter23TheBlackbelts....................153Chapter24TheAuction.....................159Chapter25BlackbeltTraining:DefineandMeasure......163Chapter26BlackbeltTraining:Analyze.............169Chapter27BlackbeltTraining:Improve.............175Chapter28BlackbeltTraining:Control.............183Chapter29TheResultsRollIn.................187Chapter30Certification.....................193Chapter31ThreeMonthsLater.................199ListofCharactersAlthoughthisbookisreasonablybrief,thelistofcharac-tersislong.ThisisbecauseagoodSixSigmaimple-mentationinvolvesalotofpeople.Tohelpthereaderkeeptrackofthecharacters,asummaryofthemajorcharactersisincludedhereforeasyreference.BarryWatson—HeadofthequalitydepartmentatHPZChemicalsandamemberofthemanagementteam.ResponsiblefortheSixSigmaimplementationatHPZChemicals.BobJones—NewdivisionpresidentofHPZChemicals’parentcompany,HPZHoldings,andtrueleader.Charlie—PlantmanagerforHPZChemicals.Dave—MasterBlackbeltfromSixSigmaEnterprises.Ed—SixSigmaBlackbeltworkingforMaintenance.Henry—VPoffinanceatHPZChemicals.Howard—EngineeringmanageratHPZChemicals.Jack—PresidentofHPZChemicals.James—SixSigmaBlackbeltworkingforHowardinEngineering.Jimmy—VPofsalesatHPZChemicals.Julie—SixSigmaBlackbeltworkingforMarkinR&D.ixLou—AreaproductionmanagerforHPZChemicals.Mark—VPofresearchanddevelopmentatHPZChemicals.Pat—ISOcoordinatorworkingforBarry.Paula—SixSigmaBlackbeltworkingforHenryinFinance.Rodney—SixSigmaBlackbeltworkinginOperationsasproductionforeman.Roman—MasterBlackbeltfromSixSigmaEnterprises.RussPeterson—VPofqualityforNutechIndustriesandSixSigmavisionary.Sarah—SixSigmaBlackbeltandlabmanagerworkingforBarry.Steve—VPofmanufacturingatHPZChemicals.Tim—SixSigmaBlackbeltworkingforMarkinR&D.xListofCharactersPrefaceAsamemberofthequalityprofession,IbecameveryexcitedwhenIwasfirstexposedtoSixSigma.I’mstillexcited.ItansweredsomanyquestionsaboutsomanythingsIhadexperiencedduringmy20-yearbusinesscareer.Ultimatelythough,Ibecamefrustratedbecauseitwassodifficulttosharetheconceptswiththepeoplethatneededthemmost.AtextbookapproachtoSixSigmajustdidnotallowpeopletounderstandSixSigma’struevalue.Ifeltamotivationalapproachutilizingabusinessnovelformatmightworkbetter.Plusitwouldbemoreenjoyabletoread.Equallyfrustratingformewasthebeliefofmanycompa-niesthatputtingacoupleofpeoplethroughSixSigmatrainingwould,byitself,somehowtransformtheircompanyfromaloserintoawinner.Andifitdidnot,thenSixSigmawasnotwhatitwasmadeouttobe.Tothosecompanieswantingaquickandeasysolutiontotheirproblems,keeplooking,SixSigmaisnotthesolution.IhaveseenSixSigmatransformitselfintoabigglobalbusiness.IfyoucanspellSixSigmathesedays,itseemsyouarequalifiedtoteachit.Likeanythingelse,thebuyermustbeware.Ifitsoundstooeasy,coststoolittle,andpromisestoomuch—thinkagain.SixSigmawillnotsolveallofyourprob-lems.Itisnotacureforpoormanagement,anditwon’tworkxixixiwithoutaqualifiedandmotivatedworkforce.WithSixSigma,therewardyoureceiveisdirectlyproportionaltotheeffortyouexert.Iknowconsultingcompanieshaveahardtimesaying“no”ifofferedabusinessopportunity.Itwon’tbehardtofindsomeonetopromiseyouwhatyouwanttohear.Hopefullythisbookwillhelpyouasktherightquestions,notonlytoyourconsultantsbutalsotoyourself.Itisalsomyhopethatthisbookwillhelppeopleunder-standwhatitmeansandtakestoimplementthisthingwecallSixSigma.Andtherewardsitcanbring.Ialsohopeitwillbeaninspirationforthosepeopletryingtomakethingsbetter;don’tgiveup.Forsomecompaniesthough,implementingSixSigma,withtheircurrentsetofproblems,mightbeexactlythewrongthingtodo.Or,thewrongtimetodoit.SixSigmaisreallyoneofthosethingsyouhavetodorightthefirsttime—therewon’tbeasecondtime.Ihaveattemptedtokeepthebookbriefsothatthereader’svaluabletimeisnotwasted.Althoughmanyoftheexamplesandthesettingaremanufacturing-based,mostreaderswillrealizethatalltypesofbusinessesandworkprocessescanben-efitfromSixSigma.Totryandincludesomeexamplefromeverytypeofworkpract