英语导游词汇

1、把客人从机场接到后送往酒店的途中，请你致辞欢迎他们，内容应包括介绍自己、司机及下榻的酒店。范文：欢迎大家来到哈尔滨。请允许我作自我介绍，我是你们的全程陪同，我叫XX。我来自中国国际旅行社。前面开车的是王师傅，他有多年的驾驶经验。现在我们要去的是即将下榻的酒店——天鹅饭店。希望你们在哈尔滨能玩的愉快。1、PleasemaketheWelcomeSpeechtothetouristsonthewayfromtheairporttothehotel.Thecontentsincludetheintroductionofyourself,thedriverandthehotel.Model:Ladiesandgentlemen,welcometoHarbinofChina.First,pleasegivemeachangetointroducemyself.Iamthenationalguide.Mynameis…IcomefromtheChinaInternationalTourAgency.ThedriverserveforusisMr.Wang,heisamanofrichexperiencesofdriving.Nowwearegoingtothehotelnamed____SwanHotel.IhopeyouwillhaveagoodtimeinHarbin.2、旅游者在不影响团体旅游计划的前提下要求自由活动时，地陪应做好哪些工作。答：A、旅游者离开饭店时提醒他们带上饭店店徽、饭店名片或写字条。B、提醒他们不要走的太远，不要太晚回饭店及其它安全注意事项。C、地陪还应帮助旅游者找车辆（车费由旅游者自付）。2、Whatdoyouthinkalocalguideshoulddowhenthetouristswanttohavefreeactivitieswithoutaffectingthewholetravelplan?Model:A:Remindthetouristsoftakingthesignorthenamecardofthehotel,orwriteanotewiththeimportantthings.B:Remindthemnotgotoofarawayanddon’tcomebacksolate.Andthenremindthemsomethingelseabouttheirsafe.C:Thelocalguidemusthelpthetouriststotakeataxi.(Paythebillhimself.)3、作为地陪应如何认找旅游团？答：旅游团所乘班次的客人出站时，地陪要设法尽快找到旅游团。A、地陪应举接站牌站在出口处明显的位置上，让领队或全陪前来联系；B、地陪应根据旅游者的民族特征、衣着、组团社的徽记等作出判断，或主动询问，问清该团领队（或客人）姓名、人数、国别、团名。C、一切相符合才能确定是自己所要接待的旅游团。3、Howtorecognizethetourgroupsasalocalguide?Model:Whenthetourgroupsarrivedattheexit,thelocalguidemusttrytorecognizeitatonce.A:Thelocalguideshouldstandattheobviousplacenexttotheexitandraisethesign,waitthenationalguideorthetravelleadertomeet.B:Thelocalguidecanassessthesituationaccordingtothenationalfeature,costumeofthetourists,orthesignofthetravelagency.Andthelocalguidealsocanmakeenquiriesonhisowninitiative,askaboutthetravelleaderorthetourists’name,numbers,nationality,thenameofthetourgroupandsoon.C:Youcanmakesureitisthetourgroupyou’llmeetifmeetallthedetails.4、在车上，清点人数有何技巧？答：A、目点，切忌用手指；B、点车上的剩余空位。4、Whatisthecounttechniqueonthebus?Model:A:Justcountinmind.Don’tcountwithyourfingers.B:Countthevacantseatsonthebus.5、在购物导游服务中，地陪应注意哪几个方面？答：A、严格按照旅行社规定服务；B、了解对象，因势利导；C、当好购物参谋；D、积极维护旅游者的利益。5、Whatmustthelocalguideshouldpayattentiontowhengoshopping?Model:A:Abidebytherulesofthetravelagencyrigorously.B:Knowthetouristswell,andtaketideattheflood.C:Beagoodguidewhileshopping.D:Protectthetourists’benefitsactively.6、在游览期间，一名新加坡游客不慎丢失中国护照，导游人员应如何处理？答：A、应有遗失地接待旅行社开具证明，失主持旅行社开具的证明去当地公安局报失，由公安局开具证明；B、失主持公安局开具的报失证明，随身携带照片、资料去所在国驻华使领馆申办新护照；C、领到新护照后，再到当地公安局出入境管理处办理签证手续。6、ASingaporeantouristcarelesslylosthispassportduringthetrip.Howtodealwiththisproblem?Model:A:Thelosermustgetacertificatewhichmadeoutfromthetravelagency.Andthengotothepolicestationtoreport,comeoutacertificatetherealso.B:Thelosermustbringthecertificate,photosandsomedocumentstoapplyforanewpassportattheSingaporeanEmbassyinChina.C:Aftergettingthenewpassport,thenapplyforthenewvisaattheEntry-ExitOfficeofthelocalpolicestation.7、在某景点游览结束后，发现个别旅游者走失，地陪应采取什么措施？答：A、了解情况，迅速查找；B、向景点有关部门报告，寻求帮助；C、打电话与饭店联系；D、向旅行社报告；E、做好善后工作；F、写出事故报告。7、Ifatouristlostaftertouringascenicspot.Whatalocalguideshoulddo?Model:A:Askaboutthedetails,andlookforhimquickly.B:Reporttotheofficeofthescenicspotsandaskforsomehelp.C:Giveatelephonecalltothehotel.D:Reporttothetravelagency.E:Dealwiththerehabilitationworks.F:Writedowntheaccidentreport.8、在住店期间，发生火灾事故，导游人员应采取什么措施？答：A、立即报警；B、迅速通知旅游的领队和全团旅游者；C、迅速与现场工作人员一起通过安全通道疏散旅游者；D、引导旅游者自救；E、处理善后事宜。8、Whatalocalguideshoulddoifmeetthefireaffairswhenstayinthehotel?Model:A:Reportitatonce.B:Notifythetourleaderandallthegroupmembersimmediately.C:Evacuatethetouriststopassthethoroughfaresafetywiththestaffofthehotelquickly.D:Leadthetouriststosavethemselves.E:Dealwiththerehabilitationworks.9、在旅行途中，如发生交通事故，导游人员应采取什么措施？答：A、首先组织抢救；B、保护现场，立即报案；C、迅速向旅行社汇报；D、做好其他旅游者的安抚工作；E、写出书面报告。9.Ifatrafficaccidenthappenedduringthetrip.Whatwillthetourguidedo?Model:A:Firstgivethefirst–aidtothetourists.B:Keepthesceneintactandreporttothepolice.C:Reporttothetravelagencyimmediately.D:Pacifyothertourists.E:Writedownthewritten-report.10、发生旅游者食物中毒事件时，导游人员应采取什么措施？答：A、首先应设法催吐，并让食物中毒者多喝水以加速排泄，缓解毒性；B、然后将患者送往就近医院抢救，并请医生开具诊断证明；C、报告旅行社，追究供餐单位的责任。10、Ifafoodpoisoningtakenplace,whatatourguideshoulddo?Model:A:Firsttrytovomit,drinkingalotinordertospeedupthemetabolismandreducethetoxicity.B:Andthentakethepatienttothenearesthospital.Letthedoctormakeoutamedicalcertificate.C:Reporttothetravelagencyandfindoutwhoistoblamed?1、旅游活动中，如有旅游者发生骨折，导游人员应如何处理？答：A、初步处理：止血、包扎、上夹板；B、送医院治疗；C、事后，导游人员应前往医院探望伤者。Ifatourist’sbonebrokenduringthetrip,whatcanthetourguidedo?Model:A:First,stopbleeding,bindupthewoundandputinsplints.B:Takethepatienttothehospital.C:Afterthat,thetourguidemustvisitthepatientatthehospital.2、在旅行途中，如有旅游者心脏病发作，导游员该如何处理？答：导游员应采取措施，让患者平躺，请求机组人员、列车员或船上的服务人员在交通工具上寻找医生，进行急救，并通知下一站急救中心和旅行社做好抢救准备。在交通工具达到下一站前，还可请领队或亲属在病者衣袋内寻找常备药物，让其服用，以缓解病情。2、Whatwillatourguidedoifsomeonehasaheartattackduringthetrip?Model:Thetourguidemusttakefirst-aidmeasures.Letthepatientliedown,askforsomehelptothestaff,trainmanortheshipclerktolookforadoctor.Andgiveanemergencytreatment.Notifythenextfirst-aidstationorthetravelagencytogetreadyforit.Beforearri