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商务英语BUSINESSENGLISH英文电子邮件写作规范2018.09EmmaXiao你出现过以下情况吗?有时你明知道打电话效果会更好,却用电子邮件发送了消息你利用电子邮件发送过于私人或机密内容,过后又懊悔不已有时候匆忙发送电子邮件,未添加问候语或结束语常常未仔细检查语法、拼写及标点错误就发送电子邮件有时候忘记在邮件中添加附件发出邮件后希望能追回,可惜为时已晚你已经很长时间没有整理或删除电子邮件一听说需要写电子邮件就头疼,动不了笔这封邮件有无不妥之处?From:Harry.Lim@presto.co.myTo:shirley@shirleytaylortraining.comCc:Subject:HELLO!!!hiShirleyHopethingsrwellwithu,itsgood2knowthatuwillbebackinmalaysiaagaininnovtoholdyourseminaroneffectivebizwriting.PLSLETMEHAVESOMEFREEDATEwhileuroverhere.somebookstoresrinterestedinatalkandsingingevent,Ihopeuwillagreetotakepart.tnks&rgsHarry英文电子邮件写作规范e-mail1.理论讲解2.案例分析3.练习点评4.Q&AEMAIL的基本结构1.信头2.主体3.结尾敬语4.落款签名EMAIL基本结构To:shirley@shirleytaylortraining.comCc:Bcc:信头Subject:HELLO!!!Attachments:hiShirley称谓(问候语)正文Hopethingsrwellwithu.Itsgood2knowthatuwillbebackinmalaysiaagaininnovtoholdyourseminaroneffectivebizwriting.PLSLETMEHAVESOMEFREEDATEwhileuroverhere.somebookstoresrinterestedinatalkcumsingingevent.Ihopeuwillagreetotakepart.结尾tnks&r结尾敬语Harry落款签名主体1、信头1.1主题SUBJECT构成:单词/名词性短语/完整句(一般不超过35个字母)•练习:判断下列表达是否准确1.Greetings2.Suppliertraining3.Meetingson22Julyhasbeencanceled.4.gotohospital5.professionaltraineesfromsistercompanyshouldabidebyruleoflocalcompany.大小写规则:方法1:将位于句首的单词和专有名词的首字母大写即可方法2:将实词(名词、动词、形容词、副词、代词等)每一个单词的首字母大写。•练习:判断下列表达是否准确1.NewE-mailAddressNotification2.Detailedcalculation3.detailedcalculation1.1主题SUBJECT主题框内容应简单明了,但切忌含糊不清。例如:•pricingpolicymeeting(定价政策会议)•letterofapplication(申请信)•练习:判断下列表达是否准确1.Meeting2.Newsaboutthemeeting3.Tomorrow'smeetingcanceled4.Greetings5.GreetingsfromDDCCompany6.Pleasecometopickyourcard.2.主体格式称谓(问候语)开头正文结尾敬语落款签名档2.1正文格式DearXXX,xxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxx.xxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxx.xxxxxxxxxxxxxxx.Sincerelyyours,XXXDearXXX,xxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxx.xxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxx.xxxxxxxxxx.Sincerelyyours,XXXDearXXX,xxxxxxxxxxxxxxxxxxxxxxxxxxxxxxx.xxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxx.xxxxxxxxxxxx.Sincerelyyours,XXX???2.1正文格式DearXXX,xxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxx.xxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxx.xxxxxxxxxxxxxxx.Sincerelyyours,XXXDearXXX,xxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxx.xxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxx.xxxxxxxxxx.Sincerelyyours,XXXDearXXX,xxxxxxxxxxxxxxxxxxxxxxxxxxxxxxx.xxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxx.xxxxxxxxxxxx.Sincerelyyours,XXX√√√2.1正文格式DearXXX,xxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxx.xxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxx.xxxxxxxxxxxxxxx.Sincerelyyours,XXXDearXXX,xxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxx.xxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxx.xxxxxxxxxx.Sincerelyyours,XXXDearXXX,xxxxxxxxxxxxxxxxxxxxxxxxxxxxxxx.xxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxx.xxxxxxxxxxxx.Sincerelyyours,XXX齐头式混合式缩进式2.2称谓称谓之后一般用逗号,如DearStella,正式(正式商务往来)写出对方称谓称谓+姓称谓+全名Mr./Mrs.(已婚)Miss(未婚女性)Ms.(未婚已婚女性皆可以使用)如Mr.Kunze/Mr.BeckerKunze正式(熟识的同事、上级、客户等)称呼对方名字名字Dear+名字如Stephan或DearStephan,若对方邮件以Dear称呼你,回信时也同样以Dear回复;非正式称呼对方名字、昵称等HiJudy,/Hellodear,2.2称谓若无法得知收件人姓名,可用:•DearSirorMadam,•Ladiesandgentlemen,•DearColleagues,•Dearall,•Towhomitmayconcern,•DearCommitteeMember,•DearMeetingPlanner,•DearPurchasingAgent,2.3问候语•Longtimenosee.Howhaveyoubeen?好久不见,最近你好吗?•Ihopeyouaredoingwellrecently.希望你近来过得很好。•Ihopethingsaregoingwellwithyou.希望你近来过得很好。•Howwasyourtrip/vacationtoBeijing?你去北京的旅行/假期过得如何?•FirstletmestartbywishingyouandyourstaffaHappyNewYear.•首先祝你和你的同事新年快乐。2.4开头商务邮件不需要过多的寒暄,恰当的称呼和招呼之后就可直接进入主题。通常在第一句说明邮件的目的。例如:•Iamwritingtoinquirewhetheryoucanprovidedyourlatestcatalog.•我来信是要询问您是否能提供贵公司最新的目录。•Weareinterestedinyourrangeofofficesupplies.•我们对你们的办公用品感兴趣。•Afteracarefulreviewofyouroperations,webelievethatyourcompanyisidealformeetingourOEMneeds.•在仔细检视你们的运营状况后,我们认为贵公司非常符合我们的代工制造需求。练习请根据下列情境写开头句:①需要与对方商榷讨论方案细节的时间,你现在发送邮件给对方,询问下周二下午2点到4点是否合适。②昨天的会议上对方要求发送项目的具体介绍,你现在将所需文件通过邮件(附件)发送给对方。③前一次会议约定周五给对方发送合同,你现在发送邮件与对方再次确认,将于周五把合同发送给对方。④你需要对方协助你处理一些事项。参考答案①I’dliketodiscussthedetailswithyou.IsTuesday1400-1600convenientforyou?我想和您谈谈修订的事。这周二下午两点到四点您有空吗?②Attachedarethedocumentsyourequestedatthemeetingyesterday.昨天会议上您要求的文件已附上,请查收。③Asdiscussedatthemeeting,I’llsendyouthenewcontractbythisFriday.正如我们在会上所讨论的,我将在周五前给您发送心的邮件。④Ineedyourhelpinthefollowingmatter.我需要你协助处理以下事项。2.5主体内容•主体段应简单明了,调理清晰,过长的内容不易阅读且容易让对方抓不住重点。•确保调理清晰,合理分段,避免将所有内容全部集中在一个主体段内写完。•若有多条建议或事项要阐述,可以用条例式的方法呈现,使内容更清晰易读。•为了能更灵活地排版,可以把这些信息作成附件形式,以方便对方将其打印出来。2.5主体内容常用句型通知/公告发起会议询问确认回复反馈道谢致歉/遗憾要点列表发送附件2.5.1.通知/公告informsbthat…/informsbofsth通知某人某事•Iamwritingtoinformyouthattherearesomesmallchangesinthescheduleformyvisittoyourcompanynextweek.我写这封信是要通知您,我下周造访贵公司的行程将有些许变动。•ThisistoinformallemployeesofrecentstaffchangesatKYLECo.此乃通知所有员工Kyle公司最近的人事变动。notifysbthat…通知某人某事•ThisletteristonotifyyouthatourofficewillbeclosedonMonday.这封信是要通知你们,我们公司周一不营业。beadvisedthat…告知某人某事•Pleasebeadvisedthatitistimetoprepareyourannualsalesreports.特此告知:该是各位准备年度业绩报告的时候了。2.5.2.发起会议sbwouldliketohaveameetingin/on/at时间about内容•IwouldliketohaveameetingintheafternoonaboutourdevelopmentplanningfortheprojectA。今天下午我建议我们就
本文标题:商务英文邮件PPT
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