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商店印象与顾客忠诚关系实证研究作者:王亚飞学位授予单位:湖南大学参考文献(107条)1.参考文献2.中国连锁经营协会(CCFA)2003年中国超市顾客购物行为调查报告20053.贺爱忠城市消费者零售企业品牌偏好与忠诚的跨地区比较:北京、武汉与长沙[期刊论文]-北京工商大学学报(社会科学版)2005(2)4.AC尼尔森2002中国购物者趋势调查20025.杨剑非2005:零售业扩张期到整合期的过渡年20056.BouldingKEAframeworkformarketingimagemanagement1956(10)7.江明华.郭磊商店形象与自有品牌感知质量的实证研究[期刊论文]-经济科学2003(4)8.沈铖商业自有品牌的优势与实施策略[期刊论文]-商业时代2004(17)9.顾庆良.严巍.KimJai-Ok我国两类超级零售商店消费者购物兴奋情绪比较研究[期刊论文]-东华大学学报(社会科学版)2004(1)10.朱瑞庭.许林峰商店形象的理论、模型及评估[期刊论文]-商业经济与管理2004(2)11.吴长顺.范士平百货商店与综合超市形象影响因素差异性研究[期刊论文]-现代管理科学2004(8)12.李飞零售革命200313.MartineauPThepersonalityoftheretailstore1958(1-2)14.Chih-HonChang.Chia-YuTuExploringStoreImage,CustomerSatisfactionandCustomerLoyaltyRelationship:EvidencefromTaiwaneseHypermarketIndustry2005(7,2)15.Dong-MoKooInter-relationshipsamongStoreImages,StoreSatisfaction,andStoreLoyaltyamongKoreaDiscountRetailPatrons2003(04)16.AllisonEHart.PhilipJRosenbergerⅢTheEffectofCorporateImageintheFormationofCustomerLoyalty:AnAustralianReplication200417.JoséeBloemer.GabyOdekerken-SchroderStoresatisfactionandstoreloyaltyexplainedbycustomer-andstore-relatedfactors200218.MaryRZimmer.LindaLGoldenImpressionsofRetailStores:AContentAnalysisofConsumerImage1988(03)19.JoseeBloemer.KodeRuyterOntheRelationshipbetweenStoreImage,StoreSatisfactionandStoreLoyalty1998(5-6)20.LindquistJDMeaningofimage:asurveyofempiricalandhypotheticalevidence1974(04)21.OxenfeldtARDevelopingaFavorablePrice-QualityImage1974(04)22.BermanBarry.EvansJRRetailManagement:AStrategicApproach197823.WyckhamRobertGAggregateDepartmentStoreImages:SpecialExperimentalFactors196924.DichterEWhat'sinanImage?198525.ReynoldsFredD.DardenWilliamR.MartinWarrenSDevelopinganimagetheStore-Loyal,Customer1975(04)26.KunkelJohnH.BerryLeonardLABehavioralConceptionofRetailImage1968(10)27.JamesDL.DurandRM.DrevesRATheUseofaMulti-AttributeAttitudeModelinaStoreImageStudy197628.HirschmanERetailresearchandtheoryinEnis,B.M.andRoering.ReviewofMarketing198129.V-WMitchellRe-conceptualizingconsumerstoreimageprocessingusingperceivedrisk2001(04)30.BakerJ.ParasuramanA.GrewalD.VossG.BTheinfluenceofmultiplestoreenvironmentcuesonperceivedmerchandisevalveandpatronageintentions2002(04)31.ThangDoreen.ChzeLin.TanBenjamin.LinBoonLinkingconsumerperceptiontopreferenceofretailstores:anempiricalassessmentofthemulti-attributesofstoreimage2003(10)32.严浩仁顾客忠诚管理:机理分析与策略指导200533.BeattySharonE.JamesEColeman.KristyEllisReynolds.JungkiLeeCustomer-SalesAssociateRetailRelationships1996(03)34.TaylorStevenA.ThomasLBakerAnAssessmentoftheRelationBetweenServiceQualityandCustomerSatisfactionintheFormationofConsumer'PurchaseIntentions1994(02)35.BitnerMaryJoEvaluatingServiceEncounters:TheEffectsofPhysicalSurroundingsandEmployeeResponses1990(04)36.SamilACKelly,Hunt.Improvingtheretailperformancebycontrastingmanagementandcustomerperceivedstoreimage:adiagnostictoolforcorrectiveaction199837.DoddsWBMonroe.DhruvGrewalEffectsofprice,BrandandStoreInformationonBuyers'ProductEvaluation1991(09)38.GrewalTheEffectofStoreName,BrandNameandPriceDiscountsonConsumers'EvaluationsandPurchaseIntentions1998(08)39.SummersTA.HebertPRSheddingsomelightonstoreatmospherics:influenceofilluminationonconsumerbehavior2001(11)40.GraceK.MWong.LYuConsumer'perceptionofstoreimageofjoinventureshoppingcenter:first-tierversussecond-tiercitiesinChina2003(10)41.CardozoRichardNAnexperimentalstudyofcustomereffort,expectationandsatisfaction1965(08)42.HowardJohnA.JagdishNShethThetheoryofbuyerbehavior196943.OliverRichardLSatisfaction:abehavioralperspectiveontheconsumer199744.汪纯孝.韩小芸.温碧燕顾客满意感与忠诚感关系的实证研究[期刊论文]-南开管理评论2003(4)45.OliverRichardLACognitiveModeloftheAntecedentsandConsequencesofSatisfactionDecisions1980(04)46.ChurchillGilbertA.CarolSurprenantAnInvestigationintoDeterminantsofCustomerSatisfaction1982(04)47.WoodruffRoberB.ERCadotte.RLJenkinsModelingConsumerSatisfactionProcessesUsingExperience-BasedNorms1983(08)48.WesbrookRA.MDReillyValve-PerceptDisparity:AnAlternativetotheDisconfirmationofExpectationThereofConsumerSatisfaction198349.SprengRichardA.ScottBMackenzie.RichardWOlshavskyAReexaminationoftheDeterminantsofconsumerSatisfaction1996(03)50.LiljanderVeronica.ToreStrandvikEmotionsinServiceSatisfaction1997(02)51.BalogluSeyhmusDimensionsofCustomerLoyalty:SeparatingFriendsfromWellWishers2002(01)52.PattersonPG.JohnsonLW.SprengRModelingtheDeterminantsofCustomerSatisfactionforBusiness-BusinessProfessionalServices1997(04)53.ChurchillGilbertA.CarolSurprenantAnInvestigationintotheDeterminantsofCustomerSatisfaction1982(11)54.FornellClasesANationalCustomerSatisfactionBarometer:TheSwedishExperience1992(01)55.AndersonEW.MWSullivanTheAntecedentsandConsequencesofCustomerSatisfactionforFirms1993(01)56.KennedyMarySusan.LindaKFerrell.DebbieThorneLeclairConsumer'TrustofSalespersonandManufacturer:AnEmpiricalStudy2001(01)57.AndersonJamesC.JamesANarusAModelofDistributorFirmandManufacturerFirmWorkingPartnerships1990(01)58.韩小芸.汪纯孝服务性企业顾客满意感与忠诚感关系200359.HaraldBiongSatisfactionandLoyaltytoSupplierswithintheGroceryTrade1993(07)60.GerrardMacintosh.LawrenceSLockshinRetailRelationshipsandStoreLoyalty
本文标题:商店印象与顾客忠诚关系实证研究
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