DHL物流服务介绍

DHLServiceLogisticsAGlobalSolutionChart2DHLLogisticsDivision-ServiceLogistics–ProprietaryandConfidential!Agenda9:30amIntroductiontoServiceLogistics9:50amLogisticsCall&ServiceCenterTour10:15amWarehouseTour10:45amEndofVisitChart3DHLLogisticsDivision-ServiceLogistics–ProprietaryandConfidential!InboundLogisticsManufacturingLogisticsDistributionLogisticsServiceLogisticsReverseLogisticsSupplyChainManagement•KittingandPacking•ConfigurationCenter•ContractAssembly•Warehousing&Distribution•Staging&Deployment•TechnicalDistribution•ServicePartsLogistics•ReturnLogistics•ExchangeLogistics•WEEECompliance•AssetRecovery•SupplyChainPartner•TransportManagementServices•InboundtoManufacturing-------------Forwarding,TransportationandExpressservices:Air,Sea,Road,Rail--------------DHLGlobalServiceLogisticsOfferingSourceMakeDeliverSuppliersEndusersReturnServiceLogisticscomprisesallactivitiesrestoringormaintainingthefunctionalityofafinishedproductduringitsusefullifetimeChart4DHLLogisticsDivision-ServiceLogistics–ProprietaryandConfidential!DHLGlobalServiceLogisticsOfferingIT&OfficeEquipment„Low-endconsumer„Highendbusiness„Missioncritical„NetworkequipmentTelecomEquipment„Fixedlineproducts„Mobiledevices„Basestations„NetworkequipmentConsumerElectronics„Browngoods„Whitegoods(DAP)*=nomissioncriticalservicesprovidedMedicalElectronics„AnalyticalEquipment„Medicaltechnology„Medicalimaging„AnestheticsequipmentPrecisionManufacturing„CNCMachinery„PlatingEquipment„MetrologyEquipment„LaminationEquipment„HeattreatingEquipment„MaterialsscienceequipmentUUUU*IndustrySegmentReturnLogisticsR&RandServicePartsSupplytoRepairShopsExchangeLogisticsOn-site/remoteexchangeandadvancedreplacementsServicePartsLogisticsMissioncriticalFRUsupplyforon-siterepairChart5DHLLogisticsDivision-ServiceLogistics–ProprietaryandConfidential!DHLGlobalServiceLogisticsSolutionMultiModalTransportation(Road,Sea,Air)600LocalWarehousesformissioncriticaldeliveries35LargeCentralWarehousesforReplenishment3RegionalLogisticsCustomerServiceCenters1GlobalISInfra-structureforSupplyChainCollaborationChart6DHLLogisticsDivision-ServiceLogistics–ProprietaryandConfidential!1.Orderbycustomerorbyfieldengineer2.Confirmationofestimatedtimeofarrival3.Partsordertolocalstock(Tier3)4.Pick-upanddeliveryordertolocaltransportation5.Confirmation6.Confirmation7.Replenishmentadvise(ifneeded)8.Pick,packanddispatch9.Deliverytofieldengineer10.On-sitemaintenanceofcustomersystem11.Returnofdefectives12.Confirmationofdefectivesreceipt13.Screeningandreturnmanagement14.ReplenishmentMissionCriticalServicePartsDelivery1235467891011121314Example-ServicePartsLogisticsSolutionUsinglocalstockroomsallowstomeetservicelevelsasshortas1,2or4hoursLCSCTier3warehouseTier1&2warehouseChart7DHLLogisticsDivision-ServiceLogistics–ProprietaryandConfidential!DHLoffersasecureandintelligentwarehousingnetworkmappedtotheflowofglobalcommerceDHLGlobalServiceLogisticsSolutionInboundfromProductionRegionalReplenishmentLocalExecutionSuppliersLandAirSeaGlobal/RegionalWarehouseArea/CountryWarehouseLocal/FieldStorageWarehouseTier1Tier2EndUsersCustomerFacilitiesDealersDistributorsFieldEngineersTier3DeferredShipments(48-72HoursbyRoad/Air)NextDayShipments(COBRoadService)In-NightShipments(Pre9RoadService)Replenishment(Road/AirService)End-of-RunwayDistribution(24-48hoursbyAirExpress)3RegionalLogisticsCustomerServiceCentersDedicatedProgramManagementEnd-to-EndSupplyChainVisibilitySameDay(1-4HoursMissionCritical)PUDO*CentralizedBillingandInvoicing**Chart8DHLLogisticsDivision-ServiceLogistics–ProprietaryandConfidential!DHLGlobalServiceLogisticsSolutionAccordingtocustomerrequirementsandServiceLevelAgreements,productsareshippedfromtheappropriatelocationusingthemostcost-efficienttransportmodePlan&Execute(lean)React&Execute(agile)Hedge&Deploy(HoldInventory)ContinuousreplenishmentDemandcharacteristicsPredictableUnpredictableServicelevelagreementLonglead-time:+3daysShortlead-time:1-4hours24-48hrsSpecificSupplyandDemandCharacteristicsGlobal/RegionalWarehouseStorepartswithpredictabledemandand24–78hrscharacteristicsTypically:StocktoresellersArea/CountryWarehousesStorepartswithunpredictabledemandandnextbusinessdayservicerequirementsTypically:Stocktosupportpre-8AMdeliveriesintodroppointsContinuousreplenishment(notrelevantforServicePartsLogistics)Local/FieldStorageNetworkStoreProductswithunpredictabledemandand2-4hrsservicerequirementsTypically:Stocktosupport2-4hrsservicecommitmentsTier1Tier2Tier3Chart9DHLLogisticsDivision-ServiceLogistics–ProprietaryandConfidential!DHLGlobalServiceLogisticsStrategyDHLisabletoaddcustomerspecificcomponentstoreachfullservicecustomization„Managementservices:stockplanning,partsallocation,serviceschedulinganddispatch„Valueaddedservices:kitting,revisionlevelmanagement,updatingandupgradingofserviceparts„Technicalservices:screening,NDFtesting,re-workanddepotrepairofserviceparts„Environmentalservices:dispositionandend-of-lifemanagementofservicepartsManagementServicesValueAddedServicesPartsPlanning&ManagementServiceSchedulingServicePartsKittingUpgradi