How酒水服务标准

前言Introduction我们有极好的葡萄酒，在北京朗豪酒店，必须由有礼貌，专业，接受良好培训的员工在适合的温度下小心地打开并使用正确的玻璃器皿来服务葡萄酒。AswehaveanexcellentselectionofinternationalWines,theseneedtobeopenedcarefullyandservedatLPBCAwithcorrectGlassware,attherighttemperaturebycourteous,professionalandwelltrainedEmployees.前言Introduction我们希望每位客人体验WewanteveryGuesttofeelthe感动Touch目标Objective到这次课程结束的时候，我们的目标是要求你了解符合我们酒店标准的“如何为客人展示和服务一瓶白或红葡萄酒”。BytheendofthisSession,ourObjectiveistoensurethatyouhavelearned“HowtopresentandserveaBottleofWhiteorRedWine”withConfidence,andaccordingtoourdefinedStandards.有什么问题吗？AnyQuestions?1.准备用具PreparetheEquipmentWhatEquipmentdoweneed?我们需要什么用具？AroundBeverageTray一个圆形饮料托盘AcleanTrayCloth一块干净的托盘布RedWineorWhiteWineGlasses红或白葡萄酒酒杯RedWineorWhiteWineBottle一瓶红或白葡萄酒1.准备用具PreparetheEquipment服务巾WaitersCloth开瓶器WaitersFriend冰桶IceBucket底盘UnderLiner1.准备用具PreparetheEquipment我们需要检查什么？WhatshouldwecheckabouttheEquipment?托盘是干净和干燥的TheTrayiscleananddry托盘是抛过光的TheTrayiswellpolished托盘布是干净而无破损的TheTrayClothiscleanandfreefromStains,HolesorTears服务巾是干净和干燥的TheWaitersClothiscleananddry1.准备用具PreparetheEquipment玻璃杯干净明亮，没有破裂Glasswareisclean,polishedandnotchipped冰桶是干净且抛过光的IceBucketiscleanandpolished红葡萄酒杯用来服务红葡萄酒RedWineGlassesareusedforRedWine白葡萄酒杯用来服务白葡萄酒WhiteWineGlassesareusedforWhiteWine2.检查葡萄酒CheckingtheWine我们要检查什么？Whatdoweneedtocheck?列在酒单上正确的葡萄酒和年份CorrectWineandvintageaslistedontheWineList瓶子的标签是否完好Labelisingoodcondition3.检查温度Checktemperature服务葡萄酒适合的温度是多少？AtwhattemperatureisWinebeingserved?白葡萄酒需要被冷藏，10-12度为合适WhiteWinewillbeservedchilledat10–12degreesCelsius红葡萄酒在常温下饮用，18度为合适RedWinewillbeservedatroomtemperaturearound18degrees4.将用具放在托盘上PlacetheEquipmentontheTray将什么用具放在托盘上？WhatEquipmentshouldweplaceontheTray?酒瓶WineBottle酒杯WineGlasses4.将用具放在托盘上PlacetheEquipmentontheTray底盘装红酒UnderLinerforRedWine把托盘放在工作台上，当我们把酒杯放在台上的时候，将酒瓶放在工作台上CarrytheTraytotheSideStation,leavetheWineBottleontheSideStationwhilewedelivertheWineGlassestotheTable5.放置冰桶PositiontheIceBucket我们应该把冰桶放在什么地方？WheredowepositiontheIceBucket?靠近工作台–餐桌旁NeartheSideStationintheRestaurant–closetotheTable6.把酒杯放在餐桌上PlacingtheGlassesontheTable我们应该把酒杯放在餐桌的什么位置？WheredoweplaceaWineGlassontheTable?从托盘中拿葡萄酒杯的时候应当握住杯脚，放置在在客人座位两点钟的方位PickupthewineGlassfromtheTrayholdingbytheStemandplaceitatthe2o’clockpositionfromwheretheGuestisseated6.把酒杯放在餐桌上PlacingtheGlassesontheTable宴会活动通常将酒杯预先摆设在餐桌上WineGlassesarepresetforallBanquetFunctionswhereWineisServed6.把酒杯放在餐桌上PlacingtheGlassesontheTable在摆放好酒杯之后回到服务台取葡萄酒瓶AfterplacingtheWineGlassontheTablereturntotheSideStationtocollecttheWineBottle使用服务巾拿起葡萄酒瓶平放在右手臂上UsingtheWaitersClothpickuptheWineBottleandlayflatinourrightHand6.把酒杯放在餐桌上PlacingtheGlassesontheTable关于酒标的位置我们应当检查什么？WhatshouldwecheckaboutthepositionoftheLabelontheWine?酒标应当向上TheLabeloftheWineisfacingupwards7.展示葡萄酒PresentingtheWine我们应该向谁展示葡萄酒？WhodowepresenttheWineto?点酒的客人TheGuestwhoorderedtheWine7.展示葡萄酒PresentingtheWine我们如何向客人展示葡萄酒？HowdowepresenttheWinetotheGuest?尽量从客人的右边进行展示PresentfromtherighthandsideoftheGuestwhereverpossible右手扶着瓶子向客人展示酒标WiththeWinelaiddowninourrightHand,showtheLabeltotheGuest7.展示葡萄酒PresentingtheWine我们要对客人讲些什么？WhatdowesaytotheGuest?“先生/小姐，您的（葡萄酒名字）。”“ExcusemeSir/Madam,yourWine(UsingthenameoftheWine)”8.开葡萄酒OpeningtheBottleofWine我们应该在哪里开葡萄酒？WheredoweopentheBottleofWine?在客人的餐桌上AttheTable我们应该如何开葡萄酒？HowdoweopentheBottleofWine?用左手把酒放在桌上并握住瓶颈PlacetheWineBottleinourleftHandholdingbytheNeck8.开葡萄酒OpeningtheBottleofWine右手使用开瓶器上的小刀割开酒瓶上面的箔纸InourrightHandusingtheKnifeofourWaitersFriendremovetheFoiloftheWine从开瓶器中拔出拔塞钻嘴OpentheWaitersFriendandreleasetheCorkscrew把拔塞钻嘴对准酒塞中间PlacetheTipoftheCorkscrewontothemiddlesurfaceoftheCork8.开葡萄酒OpeningtheBottleofWine用力均匀地把钻嘴旋转入酒塞Applyanevenamountofpressure,twistingtheCorkscrewinaclockwisedirectionintotheCork以瓶嘴为支点，用开瓶器把酒塞轻轻地拔出来。WhentheCorkscrewisintheCorkgentlypulltheCorkoutoftheBottleusingtheLeverontheRimoftheBottle8.开葡萄酒OpeningtheBottleofWine我们应该确保什么？Whatdoweneedtoensure?酒商标要朝上TheLabeloftheWineisfacingupwards开酒的时候要小心，确保酒塞不破损OpentheWineslowlyandcarefullyensuringtheCorkdoesnotbreak8.开葡萄酒OpeningtheBottleofWine我们应该把酒塞放在什么位置？WheredoweplacetheCork?白葡萄酒–把酒塞放在制服口袋里WhiteWine–placetheCorkinourJacketPocket红葡萄酒–如果客人要求的话，把酒塞放在酒架上RedWine–iftheGuestrequestsplacetheCorkontheUnderLiner9.倒葡萄酒PouringtheWine我们应该先为谁服务？Whodoweservefirst?主人先尝，然后女士Hostfirsttotaste,thenladies9.倒葡萄酒PouringtheWine我们如何倒葡萄酒？HowdowepourtheWine?尽量站在客人的右边StandontherightHandsidewherepossible将服务巾搭在左前臂上PlacetheWaitersClothoverourleftForearm右手持瓶，确保稳固的拿着酒瓶HoldtheWineBottleinourrightArm,ensuringyouhaveafirmhold9.倒葡萄酒PouringtheWine确保酒标朝向客人EnsuretheLabelisfacingtheGuest首先倒少量酒供点酒的客人尝试PourasmallamountoftheWineandoffertheHosttotaste在客人试酒的时候观察客人对酒是否满意WatchtheHostashetastestheWineandshowsusthattheyarehappywiththeWine9.倒葡萄酒PouringtheWine如果客人对酒不满意的话请参看“客人对酒不满意时该如何处理”课程IfnotrefertoTrainingCourse“HowtohandleaWinethatisrejected”9.倒葡萄酒PouringtheWine绕着桌子按顺时针方向服务WalkinaclockwisedirectionaroundtheTable最后把点酒的客人的酒杯添满ReturntotheHostandtopuptheHost’sWineGlass每杯葡萄酒斟倒的标准量是多少？HowmuchisthestandardmeasurepouringWinebythebottle?10毫升10cl9.倒葡萄酒Po