大型服务业与制造业对ISO9000与ISO14000评价之研究(pdf 28)(1)

ISO9000ISO14000***Chung-ChiangChena,[e-mail]9000ISO14000ISO9000ISO14000ISO9000ISO14000ISO9000ISO140003437823.28T1ISO9000/ISO1400023ISO9000ISO14000***aChung-ChiangChen,AssistantProfessoroftheGraduateInstituteofEnvironmentalManagement,NanHuaUniversitybChien-WeiKuan,M.S.oftheGraduateInstituteofEnvironmentalManagement,NanHuaUniversity1TheGapAnalysisoftheEvaluationonISO9000andISO14000BetweenLargeServiceIndustriesandManufacturingindustriesABSTRACTBothISO9000QualityStandardandISO14000EnvironmentalManagementSystemEMSaregraduallyrecognizedandacceptedbymostfirmsinTaiwan.Andinthepastfewyears,theenvironmentalissueisoneoftheimportantconsiderationsfortrades.Thus,theapplicationofISO9000andISO14000forqualityandenvironmentalmanagementbecomestheinevitablestrategytoreinforcecompetitivenessininternationalmarker.However,therewereveryfewstudiesarefocusedonthecontrastoftheevaluationonthetwosystemsbetweentheserviceandmanufacturingindustries.ThepurposeofourstudyistoexaminethedifferenceofISO9000andISO14000betweenlargeserviceindustriesandmanufacturingindustries.Throughthestatisticalanalysisof78respondeddata23.28percentof343samplecompaniesbyTtestanalysis.Wefind1TheevaluationonISO9000andISO14000betweenserviceindustryandmanufacturingindustrydoesnotshowsignificantlydifference2Theevaluationonqualitymanagement'sorganizationresponsibilitylevel,numberofemployeeandcostaboutqualitymanagementbetweenserviceindustryandmanufacturingindustryshowssignificantlydifference3Theevaluationonenvironmentalmanagement'sorganizationresponsibilitylevel,numberofemployeeandcostaboutenvironmentalmanagementbetweenserviceindustryandmanufacturingindustrydoesnotshowsignificantlydifference.Keywordsserviceindustries,manufacturingindustries,ISO9000,ISO140002ISO900019873CEN1994ISO9000MonicaandRavinder2000Grady1996ISO9000ISO140001996ISO/TC207ISO14000ISO9000ISO14000ISO14000ISO9000Montabonetal2000Rezaee2000ChinandPun1999Fielding1999Milesetal1999Magretta1997Nehrt1996ISOInternationalStandardisationOrganization2000ISO9000/ISO1400119996,219ISO1400114,1063ISO140011996ISO140014,0001/4271,847ISO900027ISO90002000Ruth2000200111600ISO9000ISO90001600ISO9000ISO900019958912ISO14001881FederalEnvironmentalAgency19996ISO14001Steger2000ISO14000ISO1400018001.4%ISOISO9000ISO1400ISO9000/ISO140004ISO9000ISO1400019951995Nakamura2000ISO9000ISO14000ISO9000ISO140001995ISO9000ISO9000ISO14000ISO900ISO14000AlexandDavid(2000)Mileset.al(1999)Haksever(19961996Julienet.al(1994)ISO9000ISO14000ISOISO5ISOISO9000ISO14000ISOISO9000ISO14000ISO9000ISO14000ISO9000ISO140006ISO9000ISO14000ISO9000ISO14000ISO9000ISO1400040ISO9000ISO140006[1998][1995][1994][1994]3[1998][1994][1994]ISO900014[1998][1995][1994][1994]3[1998][1995][1994][1994]ISO1400014Ruth[2000]ChinandPun[1999][1998][1998][1996][1997]7ISO9000ISO14000Likert15200020002000200020002000199920002000200020001:1.23431821628243145725.0787823.28SASt78512726.0%922.218.511.135.323.521.619.6029.626%2643.123.5%21.6%11.80501-250040.8251-50022.2%51-25018.5%5014.8%25003.7%501-250039.2251-500(35.3%)51-250(15.7%)2500(7.8%)502.0%2044.510-2025.2%5-1018.5%57.4%2068.610-2025.2%5-105.9%74.1%14.8%1011.1%0%84.2%9.8%2.0%ISO9000ISO14000ISO900051.9ISO140003.7%44.4ISO9000ISO14000ISO9000ISO9000ISO14000ISO14000ISO1400037.2ISO90004986.2ISO9000ISO9000ISO9000ISO9000ISO14000ISO14000ISO14000Nakamura2000ISO1400111RenziandCappelli2000ISO90007%n=27n=51311.100.0622.21121.6518.51019.6622.21835.3726.01223.500.000.0726.02243.1622.21223.5829.61121.6622.2611.850414.812.051-250518.5815.7251-500622.21835.3501-25001140.82039.2250013.747.8527.400.05-10518.535.910-20829.61325.5201244.53568.62074.14384.200.012.0414.859.800.012.0311.112.0ISO9000ISO1400000.01937.2ISO90001451.92549.0ISO1400013.712.0ISO1244.4611.81259.340.794.15.929.6%14.8%7.4%41.1%25.5%21.6%5.9%Groveetal19961~548.26-1029.6%1514.8%11-157.4%154911-1523.5%6-1017.6%1-59.8%13159.31-329.6%3-1011.1%1-345.23-1037.2117.6%11018.581.588.211.8%7.4%3.7%33.325.5%21.6%7.8%141~588.96~107.4%11-203.7%6~1045.21~529.411-2017.6%217.8%188.91-37.4%3%-10%3.7%1-349131.4%3%-10%17.6%10%2.0%115n=27n=511659.34894.11140.735.927.435.9829.62141.127.41325.5414.81121.61140.835.91-51348.259.86-10829.6917.611-1527.41223.515414.82549.011659.3917.61%-3%1%829.62345.23-103311.11937.21000.000.0518.54588.22281.5611.800.047.827.41325.527.41121.613.71733.32281.5611.81-52488.91529.46-1027.42345.211-2013.7917.62100.047.812488.91631.41-3127.42549.03-10313.7917.61000.012.0ISO9000/14000ISO9000/ISO14000ISO9000ISO9000TISO900016ISO9000ISO9000ISO9000ISO9000ISO9000ISO9000ISO9000ISO9000ISO9000ISO900010ISO9000ISO9000ISO9000ISO9000ISO9000ISO90001995ISO9000ISO14000ISO14000TISO14000ISO14000ISO14000ISO14000ISO14000ISO1400017ISO14000ISO14000ISO14000ISO14000ISO14000ISO14000ISO14000ISO14000ISO14000ISO14000ISO14000ISO14001ISO140012000ISO9000/ISO14000ISO9000ISO14000ISO1999ISO9000ISO9000ISO1400018ISO9000/ISO140002001ISOISO9000ISO14000ISO9000/ISO14000TTN=27N=51TPISO90001.55561.6809-0.62970.5309ISO140003.92593.89360.22130.82551**P0.01ISOISO9000ISO140001451.94486.213.72039.2