工程人员服务规范

PRIVATE&CONFIDENTIAL“CustomColours”paletteThesecondary/accentcoloursshouldONLYbeusedwhenreporting/usingforfinancialsgraphics.RGB01391521前言在日常管理中，工程人员的服务规范和专业水平，共同决定了工程服务质量。而服务规范往往是工程人员容易忽视的一个环节。课程内容:工程人员行为规范客户投诉及派单处理公共区域维修入室维修DTZcolourpaletteColourusedforgraphsandpiecharts.Usethecoloursinthefollowingorder.RGB0611212RGB861551903RGB11095634RGB841171415RGB1091321736RGB1071851957RGB1631992198RGB1581371379RGB15717118710RGB17218321011Thesecondarycolourscanbeaccessedfromthe“CustomColours”paletteThesecondary/accentcoloursshouldONLYbeusedwhenreporting/usingforfinancialsgraphics.RGB0139152122正确的客户服务理念3DTZcolourpaletteColourusedforgraphsandpiecharts.Usethecoloursinthefollowingorder.RGB0611212RGB861551903RGB11095634RGB841171415RGB1091321736RGB1071851957RGB1631992198RGB1581371379RGB15717118710RGB17218321011Thesecondarycolourscanbeaccessedfromthe“CustomColours”paletteThesecondary/accentcoloursshouldONLYbeusedwhenreporting/usingforfinancialsgraphics.RGB01391521正确的客户服务理念现代化生产方式的特点是高度社会化，各行各业相互依存，相互服务。服务水平的高低、服务质量的好坏，直接关系到企业的生存与发展。以下列举三个世界著名企业的服务理念。海尔的服务理念：客户永远是对的客户有需求，我们就尽力去做4DTZcolourpaletteColourusedforgraphsandpiecharts.Usethecoloursinthefollowingorder.RGB0611212RGB861551903RGB11095634RGB841171415RGB1091321736RGB1071851957RGB1631992198RGB1581371379RGB15717118710RGB17218321011Thesecondarycolourscanbeaccessedfromthe“CustomColours”paletteThesecondary/accentcoloursshouldONLYbeusedwhenreporting/usingforfinancialsgraphics.RGB01391521正确的客户服务理念惠普的服务理念：因速度而领先，为解决而努力以热情为源泉，将爱心播心田悟分享之乐趣，达忠诚之未来5DTZcolourpaletteColourusedforgraphsandpiecharts.Usethecoloursinthefollowingorder.RGB0611212RGB861551903RGB11095634RGB841171415RGB1091321736RGB1071851957RGB1631992198RGB1581371379RGB15717118710RGB17218321011Thesecondarycolourscanbeaccessedfromthe“CustomColours”paletteThesecondary/accentcoloursshouldONLYbeusedwhenreporting/usingforfinancialsgraphics.RGB01391521正确的客户服务理念DTZ戴德梁行的服务理念：环球力量、一脉相承DTZcolourpaletteColourusedforgraphsandpiecharts.Usethecoloursinthefollowingorder.RGB0611212RGB861551903RGB11095634RGB841171415RGB1091321736RGB1071851957RGB1631992198RGB1581371379RGB15717118710RGB17218321011Thesecondarycolourscanbeaccessedfromthe“CustomColours”paletteThesecondary/accentcoloursshouldONLYbeusedwhenreporting/usingforfinancialsgraphics.RGB0139152166工程人员普遍的问题是什么7DTZcolourpaletteColourusedforgraphsandpiecharts.Usethecoloursinthefollowingorder.RGB0611212RGB861551903RGB11095634RGB841171415RGB1091321736RGB1071851957RGB1631992198RGB1581371379RGB15717118710RGB17218321011Thesecondarycolourscanbeaccessedfromthe“CustomColours”paletteThesecondary/accentcoloursshouldONLYbeusedwhenreporting/usingforfinancialsgraphics.RGB01391521工程人员普遍的问题是什么-----“项目上的活都是我们干的”-----“服务是客服部的事，我们只管干活”但是注意！！无论您身处哪个部门，只要您从事的是物业管理服务工作，就要随时注意自己的行为举止、服务规范。8DTZcolourpaletteColourusedforgraphsandpiecharts.Usethecoloursinthefollowingorder.RGB0611212RGB861551903RGB11095634RGB841171415RGB1091321736RGB1071851957RGB1631992198RGB1581371379RGB15717118710RGB17218321011Thesecondarycolourscanbeaccessedfromthe“CustomColours”paletteThesecondary/accentcoloursshouldONLYbeusedwhenreporting/usingforfinancialsgraphics.RGB01391521工程人员普遍的问题是什么给自己一个改变的机会:学会走出自我——成就未来绕开故步自封的陷阱热情是点燃工作希望的火花抛弃旧习——掌握新环境能动圈——寻求新发展.DTZcolourpaletteColourusedforgraphsandpiecharts.Usethecoloursinthefollowingorder.RGB0611212RGB861551903RGB11095634RGB841171415RGB1091321736RGB1071851957RGB1631992198RGB1581371379RGB15717118710RGB17218321011Thesecondarycolourscanbeaccessedfromthe“CustomColours”paletteThesecondary/accentcoloursshouldONLYbeusedwhenreporting/usingforfinancialsgraphics.RGB0139152199工程人员行为规范之着装仪表10DTZcolourpaletteColourusedforgraphsandpiecharts.Usethecoloursinthefollowingorder.RGB0611212RGB861551903RGB11095634RGB841171415RGB1091321736RGB1071851957RGB1631992198RGB1581371379RGB15717118710RGB17218321011Thesecondarycolourscanbeaccessedfromthe“CustomColours”paletteThesecondary/accentcoloursshouldONLYbeusedwhenreporting/usingforfinancialsgraphics.RGB01391521工程人员行为规范之着装仪表着装：每天上岗前换好本岗位工作服。衣冠整洁，系好领扣、衣扣、鞋带，不卷袖口或裤腿，皮鞋保持干净，不得钉响底。11DTZcolourpaletteColourusedforgraphsandpiecharts.Usethecoloursinthefollowingorder.RGB0611212RGB861551903RGB11095634RGB841171415RGB1091321736RGB1071851957RGB1631992198RGB1581371379RGB15717118710RGB17218321011Thesecondarycolourscanbeaccessedfromthe“CustomColours”paletteThesecondary/accentcoloursshouldONLYbeusedwhenreporting/usingforfinancialsgraphics.RGB01391521工程人员行为规范之着装仪表仪表：保持面部、手部清洁卫生，发型美观大方，不留、染怪异发型。男员工经常刮胡须，不留小胡子、大鬓角、不剃光头。女员工淡妆上岗。服务标牌：工作牌只准佩带在工作服左胸前，不得随意别放它处。.DTZcolourpaletteColourusedforgraphsandpiecharts.Usethecoloursinthefollowingorder.RGB0611212RGB861551903RGB11095634RGB841171415RGB1091321736RGB1071851957RGB1631992198RGB1581371379RGB15717118710RGB17218321011Thesecondarycolourscanbeaccessedfromthe“CustomColours”paletteThesec