旅客服务英语(1)

旅客服务英语PartⅠ:BasicSentences常用句型1.Goodmorning.早晨好。WelcometoChina欢迎来中国。Good-bye.Haveatime.再见，祝您旅途愉快2.Goodmorning.WhatcanIdoforyou?早晨好，能帮您什麽忙？Pleasewaitamoment请稍等。3.Pleasecomein.请进。Pleasehavealook请看看。Pleasesitdown.请坐。Thiswayplease.请走这边。4.Thankyouforyourcooperation感谢您合作。Nevermind.不用谢。5.Wouldyoupleasebackoffalittle?请向后退一下。Pleasebeinorder,onebyone.请按顺序，一个接一个。6.Afteryou.请您先走。Iamsorry.对不起。Iamsorrytohavekeptyouwaitingsolong.让您久等。7.Doyouunderstand?您明白了吗？Isee.我懂了。Idon’tunderstand.我不明白。Excuseme.打扰了。8.Wearewaitingfortheweathertoimprove.我们正在等待天气好转。We’llkeepyouinformed.我们将随时通知您。9.I’lltakegoodcareofyourchildtotheboardinggate.我们将陪伴您的孩子到等机口。10.PleasefillintheUMform.请您填写这张UM表格。11.Yourreservationisalreadyinthestandbylist.您的订位已经在候补名单了里。Whatisyournationality?请问您的国籍？12.Yourticketisnotconfirmedinthecomputer.您的机票在电脑里没有确认。13.Wehaven’tfoundyourbaggageyet.Weshallcontinuetolookforitandwillletyouknowassoonaswehaveinformationaboutit.您的行李还没有找到。我们会既续为您查找，一有消息会马上通知您。14.ThereisasuitcaseinParisverysimilartoyours.We’dliketoconfirmitwithyou在巴黎有一件行李和你的很相象，我们想和您确认一下。15.Yourbaghasbeenlocated(found)andit’llarriveinBeijingtomorrow行李已经找到。明天会到北京。16.YourbaggageisnowinBeijing.Wherewouldyouwantitdelivered?你的行李已经到北京，请问我们给您送到哪里？17.Youcanbuyyournecessitieswithin800Yuan,andyoushouldkeepthereceiptssafe.Youwillberefundedexpenditurebythelocalairlineoffice.您可购买800以内的生活必需品。保留好发票，回您驻地的航空公司办事处报销。18.Weshalltransportourbaggagebycargoservice,anditwillarriveatthelocalcargoterminal.Willyoupickupyourbaggagepersonally?您的行李我们会通过货运，给您运到当地的机场货运处，请问是您本人去取行李吗？19.Whencollectingyourbaggageattheairport,remembertobringyour“PropertyIrregularityReport.”请您带好“不正常行李报告单”到机场取行李。20.Ifyoucan’tclaimyourbaggagepersonally,youmayasksomebodytocollectonyourbehalf.Thispersonwhomyouauthorizedwiththeletterofauthorizationandidentificationmaypickupyourbaggage.如果您本人不能亲自去取行李，可以出具委托书，委托他人凭有效证件代为领取。21.TheserviceforallflightstoDalianisprovidedbyanotherairline.AndI’mverysorrytotellyouthatithasrefusedtoacceptthissortofbaggage.Soyourbaggagemightbedelayedforafewdays.Butdon’tworrywe’llgoonnegotiatingwiththem,andalsowearelookingforotherwaysoftransportation.Onceweknowwhichflightyourbaggageison,we’llletyouknow.非常抱歉，因为所有到大连的航班都是由另外一家公司代理的，他们拒绝接受这种行李，所以您的行李可能要再等几天能运过去；不过，请别担心，我们一直与他们协商解决。同时也在寻找其他的途径，一旦确定航班，我们会马上通知您。22.Wecouldn’tdeliveryourbaggagebecauseitdidn’tpassthecustomscheck.Couldyoupleasecometotheairportinpersontomakethecustomsdeclaration?Ifyouhaveanyquestion,youcaneithercontactthecustomsdirectlyorwecanpassonyourinquiries.因为您的行李不能通过海关检查，所以我们无法为您运送行李，请您本人亲自到机场办理有关海关申报手续；如果您有其他问题，您可以与海关直接联系，或由我方代为转达。23.Pleasecheckyourbag.Ifthereisnoproblemwithit,pleasesignhere.请检查一下您的行李是否完好无损，如果没有问题，请您在这里签字。24.Ifyourbaggageisoversizedorirregular,pleasegotothecounterforoversizedandirregularbaggagebesideConveyerBelt№.⒈大件行李、不规则行李请您到1号传送带旁边的大件行李提取处提取。25.Couldyoutellmeinwhatclassyouflew?请问您乘坐的是什么舱位？26.Becauseacustomscheckisrequired,youmustclaimyourbaggageinBeijingyourselfandcheckitagainforyouronwarddestination.由于海关检查，您需要在北京自行提取行李，重新办理托运手续到您的目的地。27.Usually,mostdelayedluggagearrivesonthefollowingflight.根据我们的经验，大部分行李会搭乘下一航班到达。28.Doyouhaveamileagecard?请问您有里程卡吗？29.Youbaggagehasexceededtheweightlimit.Haveyoupaidfortheexcess?您的托运行李重量超出了限额，请问您付过超重费了吗？30.Didyouputyournameandaddressonthesuitcase?Doyourememberthebrandofthesuitcase?请问您在行李上留有姓名、地址吗？您记得行李的品牌吗？31.Doesyoursuitcasehaveanyspecialfeatures?请问您的行李有什么明显的特征吗？32.Theairlineapologizesforcausingyousuchinconvenienceonthetrip.Anditwillprovideyouwith400Yuantobuysomenecessities.航空公司对给您旅途带来不便表示歉意，并提供给您四百元人民币，来购买一些生活必需品。33.HowlongwillyoubestayinginBeijing?Whenyourbagsarrive,weshallcontactyouanddeliverthemtoyou.请问您在北京呆到什么时候？行李到后，我们会与您联系并送到您指定的地点。34.PleasefilloutthisCertificateofEntrustment,sowhatwhenyourbaggagearrives,wecangotothroughthecustomsformalitiesforyou.请您填写一张委托书，这样行李到后，我们可以代表您接受海关检查。35.Ifwehavenotfoundyourbaggageinthreedays,pleasefillinthisformandpostittotheairlineofficeattheaddressontheenvelope.Theairlinewilldealwiththecompensationforyourlosses.如果三天之后，我们还不能找到您的行李，请您填好这张表格，然后根据信封上的地址寄到航空公司的办事处。航空公司会给您解答有关赔偿问题。36.Couldyoupleasetellmehowlongyouhavehadthesuitcaseandhowmuchyoupaidforitwhenyouboughtit?请问您，这个箱子使用了多久了？您是多少钱买的？37.We’llcollectthebagfromyourhouseandbringitbackafterithasbeenrepaired.我们会去您家里取行李，为您修好后为您送回去。38.Check-inforyourflightisnothere.PleasegotoareaGtoaskthemanageronduty.您的航班不在这办理登机手续。请您到G岛问一下值机经理。39.I’msorry,butwedon’tacceptcreditcardshere.对不起，我们不接受信用卡。40.Weareinformyouthatduetotechnicalreasons,yourflightwillbedelayeduntil22:30我们抱歉的通知您，您的航班由于出现机械故障延误到22.3041.Wedon’thaveanyfurtherinformationabouttheflight.我们还没有得到有关于航班进一步的消息。42.Thehandleofthesuitcaseisbroken.Weneedyoutosignonthisbaggagetag.Pleasesignhere.您的箱子把手有破损。您需要在行李条上签个字，请在这里签字。43.Howmanypassengersarethereinyourgroup?Pleaseconfirmthetotalnumberofbagsinyourgroup.您的团里有多少人？请确认你团里行李总数。44.We’dliketohavepassengerwithchildrenandinfantsboardtheplanefirst.Mayboardattheirownconvenience.我们请带小孩的旅客优先登机。头等舱和公务舱的旅客请随时登机。45.PassengerstakingflightBA038,pleasetakeallyourhandbaggageandboardatgateNo.20.乘坐BA038航班的旅客，请带好您的全部随身物品到20号登机口登机。46.Yourplane