服务指南(新英文核对)12

服务指南SERVICEDIRECTORY总经理致词AddressfromGeneralManager尊敬的宾客：欢迎您下榻玉龙国际商务酒店在此期间，我们将本着“诚心、诚意、诚信”的态度，为您提供更加周到、热情、细致的服务！让您充分感受到“玉龙”的温馨与神奇！人在旅途，玉龙与您同行！商务洽谈，玉龙伴您成功！我们真诚的欢迎您再次光临！总经理：总经理：Dearguest,WelcometostayatYULONGINTERNATIONALCOMMERCEHOTELDuringtheperiodofyourstaying,wewillofferthoughtful,warmandcarefulservicewithoursincerehearttoyou!Letyoufullyfeelthewarmthandmysteryof“YULONG”!Injourney,YULONGtravelstogetherwithyou!Incommercialdiscussion,YULONGaccompaniesyoutosucceed!Welcometoourhotelnexttime.GGeneralManager:保护地球从我做起创建绿色饭店倡导绿色消费ESTABLISHINGTHEGREENHOTELINITIATINGGREENCONSUMPTION您或许已经亲身感受到我们生存的环境正变得越来越令人担忧，水域污染使您可以垂钓、游泳的湖泊与河流已难以找到，而温室效应使“瑞雪兆丰年”将成为一个日益遥远的谚语。为了保护我们的生存环境，节约资源，为了让我们与子孙后代共享的家园铺满绿色，为了使水更清、天更蓝，请参与我们的“创建绿色饭店”活动，酒店已在各区域推出一系列“绿色服务”和“绿色产品”。Haveyouexperiencedasenseoflostatthedeterioratingenvironment?Thinkofthevanishingwaterreservesonceperfectforswimmingorangling,andglobalwarmingwhichhasinsomeplacesofourplanetmadeshowalonglostfriend.Toprotectthelivingenvironmentandrespondtoourgovernmentscall,wearerunningacampaignforgreenhotel.Anumberofgreeneventshavebeensetoffinmajorserviceareasofthehotelandthechoicesareyours.当您在餐厅就餐时，请适量点菜，我们很高兴为您提供打包和存酒服务。餐厅将向您推荐绿色食品，它们将更有益于您的健康。Pleaseorderaproperquantityofdisheswhilehavingmealsatthedininghall;Itwillbeapleasureforustoprovideyouwithapackingandwine-storingservice.Forthebenefitofyouhealth,werecommendgreenfood.Asarulenoendangeredanimalsareusedasingredientsinourcuisine.为了节约水资源，减少污染，通常我们将不更换可重复使用的棉织品。客房里备有卡片告示，您若需要更换可告知我们。Inanefforttoreducepollutionbycontrollingwaterconsumption,wenolongerchangethebedlinenasdailyroutine.Incaseyoudesireachange,pleaseusethenoticecardtoletusknow,weareverywillingtodoso.我们还为您准备了无烟客房，供您选择。吸烟前，请确认是否在无烟区域。Andforthenon-smokers,weofferthealternativeofNon-smokingFloor.Priorsmoking,pleaseconfirmwhetheryouareatano-smokingarea.一次性消耗品的过度使用导致污染和浪费，因此请您尽量减少使用。在未用完之前，我们将不再添加，您需要时可致电房务中心。离开客房时请您关闭客房的电器和空调，以减少能源的消耗。Additional,wewillnotreplacetheexpendableitemsassoap,shampooetc.Inyourbathroomuntiltheyareusesup.Ifyouwishearlierreplacement,pleasecontactthehousekeeping.Whenleavingyourroom,pleaseturnoffthepowerswitchandair-conditiontosaveenergy.鉴于废电池对土地、水资源的严重污染，大堂设有废电池收集箱。请您将废电池放入此箱，我们将统一进行处理。Topreventairpollution,pleasedropusedbatteriesinthecollectingboxinthelobbyforsafedisposal.感谢你的支持与配合，让我们一起保护人类共同的家园。Thanksforyoursupportandcooperation.Let’sprotectourcommonfamilytogether.我们只有一个地球，正如我们只有一双眼睛！让我们一起努力，共同创造一个充满绿色的美好明天！Wehaveonlyoneearth,justlikewehaveonlyonepairofeyes.Let’smakeeffortstogetherforabeautifulgreentomorrow快捷方便的前厅服务FAST&CONVENIENTSERVICEATFRONTOFFICE请拨/DIAL大堂副理ASSISTANTMANAGER58在您逗留期间,如需任何帮助,请与大堂副理联系.PleasecontacttheAssistantManagerinthelobbyforanyproblemduringyourstaying.总台接待RECEPTION51位于酒店大堂,负责接待宾客，提供预订、入住登记服务。Forreception,reservationinformationregistrationspleasecontacttheReceptioninthelobby.外币兑换EXCHANGEFOREIGNCURRENCIES6999由收银台提供此项服务，请携带护照或有效身份证明办理。ThisserviceisavailableattheCashier.Pleasebringyourpassportorvalididentificationdocumentforexchanging.问讯处INFORMATION51位于酒店大堂，为宾客提供咨询、留言等服务。Locatedinthelobby,itoffersinformationandmessageetc.客房预订ROOMRESERVATION51如欲订房或咨询请与酒店预订部联系。ForroomreservationorinquirypleasecontacttheReservationinadvance.团队预订GROUPRESERVATION59请与酒店市场营销部联系。PleasecontacttheSales&MarketingDepartment.结账CASHIER6999位于酒店大堂，负责酒店住客账务，外币兑换及账务查询。Thecashierinlobbyisinchargeofguest’sbillsandexchange.信用卡CREDITCARDS6999酒店接受各种信用卡，如长城卡、金穗卡、牡丹卡、龙卡、美运通卡、大莱卡等，详情请询问总台收银处。由于银行对在酒店以信用卡方式结算有限额规定，故请采用信用卡结算方式的宾客给予谅解。Weacceptsomekindsofcard:SuchasGreatWallCard,GoldenSpikeCard,PeonyCard,DragonCard,andAmericanExpressCard,Dinnerscardetc.Forthestipulationoflimitedamountforthecreditcardheldbyguest,weneedyourwellunderstandingandclosecooperation.离店时间CHECK-OUTTIME58正常离店时间为中午12：00，下午6：00前退房加收半天房费，下午6：00后退房加收一天房费。若您需要延迟退房，将视当日房间需求及日租收费而定，具体请与大堂副理联系。Thenormalcheck-outtimeisat12:00am,halfofroomchargewillbechargedbefore前厅服务FrontOfficeService6:00pm,andafulldayroomratechargeafter6:00pm.We’llchargeaccordingtoeachdayroomdemandandrateforlater-checkout.PleasecontacttheAssistantManagerforinformation.续住EXTENSIONStaying51如需续住或延期退房，请主动前往总台办理有关手续。PleasecontacttheFrontDeskforextensionorlater-checkout.请拔/DIAL保险箱服务SAFEDEPOSITBOX53总台设有贵重物品寄存处，为您24小时间提供贵重物品寄存服务。ThesafedepositboxesarereadilyavailableintheFrontDesk,PleasecontacttheFrontDeskifrequired.客房钥匙ROOMKEY51本酒店使用先进安全的感应卡门锁，但请您留意，当超过预定时间，门锁将不能打开、若要续住，请到大堂接待处办理手续。您离店结账时，请务必把房卡交给总台。ThehoteladoptssophisticatedandsecurityinductiveCard,thecardwillnotworkovertheperiodofvalidity.Ifyouwanttoextendyourstaying,pleasecontacttheFrontDeskinthelobby.Henyoucheck-out,pleasereturnthekeytotheFrontDesk.行李服务BAGGAGESERVICE53酒店为宾客提供免费行李服务，如需协助运送或寄存行李，请与礼宾部联系。PleasecontacttheConciergeforbaggagehandingorstorage.雨具服务RENT/KEEPANUMBRELLA53如需保存或租用雨具,请与礼宾部联系。Forstorageorrentinganumbrella,pleasecontacttheconcierge.信函邮件MAILSERVICE53如有信函邮件，礼宾部将及时通知并转交于您；如果您需邮寄信函、邮件的，请与商务中心联系。Ifthereisanymailforyou,theConciergewillinformyouandpassittoyouintime,ifyouwanttomailletter,pleasecontactthebusinesscenter.残障人士服务SERVICEFORHANDICAPPEDGUESTS53酒店备有残障人士专用客房、轮椅及专厕，专为残障人士服务。如需要这方面的服务，请与礼宾部联系。Specia