服务语言训练(何芸)

何芸服务语言训练JobInterviewHotelIntroductionServicinginFrontOfficeServicinginHSKPServicinginF&BBeforetheInterview--GetReady•Knowthecompanyandpossiblepositions•Reviewyourresumeandknowyourself•Anticipatetypicalinterviewquestionsandpracticeinterviewanswers•Itsokaytobenervous,theinterviewerprobablyistoo•English:PrepareinChineseandspeakoutEnglishinyourownwordsJobInterviewDuringtheInterview•Beconfidentandusepositivestatements,“Ican,Iwill,Ido”•Alwaysprovideaccurateinformation•Impactofone’spresence:–55%bodylanguage–38%voicetone–7%wordcontentJobInterviewDuringtheInterview•Useeyecontactbutnottostare•SMILEoccasionally•BeinitiativeandshowthemyouarereadyforthejobItisokayto:•Askforamomenttothinkaboutyouranswer•Askforthequestiontoberepeated•Havegrammarmistakes•UsesimplesentencesJobInterviewBehavioralInterviews•Arebasedontheideathatapotentialemployee'spastperformanceisthebestpredictoroftheirfutureperformancesanditincreasesanemployerchanceofpickingthebestcandidateforthejob.•Thesequestionsusuallybeginwith–Describeasituationthatyou….–Giveaspecificexampleof….–Givemeanexampleofatimewhenyougaveasuggestionorrecommendationtoimprove……–Whatinterestsyouaboutthisposition?JobInterviewQualityAnswers•Keepthembusinessfocused•Mentionsskillsthatarerelevanttothejob•Backupwhatyousaywithexamples•Bepositive–never“badmouth”anotheremployer•Showmotivation•ShowhonestyJobInterviewTipsfortheInterview•Listthespecificqualificationsandrequirementssoughtbytheemployer.•Matchthesequalificationswiththeaccomplishmentsthatyoualreadywrotedown•Inordertosupportthis,identifyandlistspecificexamplesofyourpastaccomplishments•Structureyouranswerstospeaktoyourqualifications,beconcreteanddetailedJobInterviewSummary•Youknowyourselfandwhatyouhavetooffer.•Youknowtheorganizationandthebenefitsyouwouldbringtoit.•Youknowanswerstoprobablequestions.•You’vepracticed,practiced,practicedyourdelivery.•You’vepracticedyoursmile,eyecontact,andfirmhandshake.JobInterviewPractice•A30-secondselfintroductionHotelsYouMayGo•ChinaHotel/MarriottHotel•GardenHotel•HolidayInnCityCenter•TheRitz-Carlton,GuangzhouHotel•ChimelongHotel•PhoenixHotel•OrientalResort……HotelIntroductionWhatinformationareexpected?•Generalbackground:star,character,years…•Location&Conveniences•Rooms•Restaurants•OtherservicesandfacilitiesHotelIntroductionTheGardenHotelGuangzhou•Asaluxuryplatinum5-starhotelinthecitycentreofGuangzhou,TheGardenHotelGuangzhouiscentrallylocatedonHuanshiDongLu,intheheartofGuangzhou'sprosperousbusinessdistrict.Thehotelis35kilometersfromGuangzhouBaiyunInternationalAirport,ashort10minutedrivetotheGuangzhouRailwayStationwiththenewTaojinStationofMetroLine5locatedrightinfrontofthehotel.TheGardenHotelisalsowithineasyreachofmanyofthetouristandleisureattractionsofGuangzhouincludingthehistoricSunYat-SenMemorialHallandYuexiuParkaswellassomeofthebestshopping,diningandentertainmentintown!HotelIntroduction翻译TheGardenHotelGuangzhou•TheGardenHotelGuangzhoufeatures828roomsandsuites,allcomfortablyfurnishedandofferingawiderangeofamenities.Andwhatevercuisinetakesyourfancy,you'llbeabletofinditatTheGardenHotel.Thehoteloffersawiderangeofdiningoptions,withdifferentrestaurantsandbars,includingthebuffetRestaurantonthe30thfloorofthehoteltower,theJapaneseRestaurantandtheChineseRestaurant.ThemostexclusivediningestablishmentatTheGardenHotel,however,istheelegantFrenchRestaurant,whichoffersthefinestFrenchcuisine.HotelIntroduction翻译TheGardenHotelGuangzhou•TheGardenHotelGuangzhouoffersdistinctiveservicesandfacilitiessuchas24-hourbutlerservice,24-hourgymaswellasfreein-roombroadbandinternet.TheGardenHotelisanidealvenueformeetingsandbanquetsfeaturingtenmulti-functionroomsandagrandConventionHall,allofwhichboaststate-of-the-artfacilities.Thehotelalsofeaturesawell-equippedBusinessCentre,anoutdoorswimmingpool,tennisandsquashcourts,andarelaxingspa.HotelIntroduction翻译