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科技准备与电子服务质量关系实证研究作者:张浩学位授予单位:对外经济贸易大学参考文献(48条)1.BarnesStuartJ.RichardTVidgenAnIntegrativeApproachtotheAssessmentofE-CommerceQuality2002(03)2.BerryLeonardLTheEmployeeasCustomer19813.BitnerMaryJo.StephenW.BrownLMeuterTechnologyInfusioninServiceEncounters20004.ChangAiMei.PKKannanPreparingforWirelessandMobileTechnologiesinGovernment20025.CowlesDeborahConsumerPerceptionsofInteractiveMedia19896.CowlesDeborahRetailBankers:MarketingMayNotBeEnough19917.CowlesDeborah.LawrenceACrosbyConsumerAcceptanceofInteractiveMediainServiceMarketingEncounters19908.DabholkarPratibhaAConsumerEvaluationsofNewTechnology-BasedSelf-ServiceOptions:AnInvestigationofAlternativeModelsofSQ1996(01)9.DavisFredDPerceivedUsefulness,PerceivedEaseofUseandUserAcceptanceofInformationTechnology1989(03)10.EastlickMaryAnnConsumerIntentiontoAdoptInteractiveTeleshopping199611.GronroosCStrategicManagementandMarketingintheServiceSector198212.GronroosCStrategicManagementandMarketingintheServiceSector198413.LiuChang.KirkPArnettExploringtheFactorsAssociatedWithWebSiteSuccessintheContextofElectronicCommerce2000(01)14.LoCascioRAWebSiteIsNotaVendingMachine200015.MickDavidGlenn.SusanFournierParadoxesofTechnology:ConsumerCognizance,Emotions,andCopingStrategies199816.NikosTsikriktsisATechnologyReadiness-BasedTaxonomyofCustomers:AreplicationandExtension200417.ParasuramanA.CharlesLColbyCorrelatesandConsequencesofConsumerAttitudesTowardNewTechnologies:ImplicationsforMarketingTechnology-BasedServices199718.ParasuramanA.CharlesLColbyTechno-ReadyMarketing:HowandWhyCustomersAdoptTechnology200119.ParasuramanA.ValarieAZeithaml.ArvindMalhotraE-S-QUAL:AMultiple-ItemScaleforAssessingElectronicServiceQuality200520.ParasuramanATechnologyReadinessIndex(TRI):AMultipleItemScaletoMeasureReadinesstoEmbraceNewTechnologies2000(04)21.ParasuramanA.ValarieAZeithaml.LeonardLBerryAConceptualModelofServiceQualityandItsImplicationsforFutureResearch198522.ParasuramanA.ValarieAZeithaml.LeonardLBerrySERVQUAL:AMultiple-ItemScaleforMeasuringCustomerPerceptionsofServiceQuality198823.RiceMWhatMakesUsersRevisitaWebSite?1997(06)24.RustRolandEditorial:TheRiseofE-Service2001(04)25.ShortJohn.EderynWilliams.BruceChristieTheSocialPsychologyofTelecommunications197626.WolfinbargerMary.MaryCGillyeTailQ:Dimensionalizing,Measuring,andPredictingetailQuality2003(03)27.YangZ.RTPeterson.LHuangTakingthePulseofInternetPharmacies200128.YooBoonghee.NaveenDonthuDevelopingaScaletoMeasurethePeceivedQualityofanInternetShoppingSite(Sitequal)2001(01)29.ZeithamlValarieA.AParasuraman.ArvindMalhotraAConceptualFrameworkforUnderstandinge-ServiceQuality:ImplicationsforFutureResearchandManagerialPractice200030.ZeithamlValarieA.AParasuraman.ArvindMalhotraServiceQualityDeliveryThroughWebSites:ACriticalReviewofExtantKnowledge2002(04)31.ZeithamlValarieA.AParasuraman.ArvindMalhotrae-ServiceQuality:Definition,DimensionsandConceptualModel200032.2004年中国网上购物市场研究报告33.第十七次中国互联网络发展状况统计报告200634.何晓群多元统计分析200435.洪楠SPSSforWindows统计产品和服务解决方案教程200336.贾怀勤数据、模型与决策200437.金勇进.蒋妍.李序颖抽样调查技术200238.克里斯托弗·H·洛夫洛克.陆雄文.庄莉服务营销200139.李纯青.孙瑛.郭承运e-服务质量决定因素与测量模型研究[期刊论文]-运筹与管理2004(3)40.刘玉明网上感知风险对品牌可信性与价格敏感性的调节作用研究[学位论文]硕士200541.卢纹岱SPSSforWmdows统计分析200242.罗伯特·F·德威利斯.魏勇刚.龙长权.宋武量表编制:理论与应用200443.纳雷希·K·马尔霍特拉.涂平市场营销研究:应用导向200244.瓦拉瑞尔·A·泽丝曼尔.玛丽·乔·比特纳.张金成.白长虹服务营销200445.韦福祥服务质量评价与管理200546.于俊年计量经济学200047.张群.王阳E-服务质量及其测量要素的研究[期刊论文]-中国科技信息2005(20)48.朱迪·施特劳斯.阿黛尔·埃尔安沙瑞.雷蒙德·弗罗斯特.黄健青.华迎网络营销2004本文链接:授权使用:上海海事大学(wflshyxy),授权号:954dc399-1326-4991-951b-9df8015ec997下载时间:2010年9月21日
本文标题:科技准备与电子服务质量关系实证研究
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