酒店餐饮服务英语培训

://欢迎和问候语Goodmorning(afternoon,evening),sir(madam)Howdoyoudo?Howdoyoudo?Glad/Nicetomeetyou.Howareyou?Fine,thanks.Andyou?Welcometoourhotel(restaurant).Wishyouamostpleasantstayinourhotel.Ihopeyouwillenjoyyourstaywithus.Ihopeyouareenjoyingyourstaywithus.Ihopeyouhaveenjoyedyourstaywithus.Haveagoodtime!电话用语Restaurant.CanIhelpyou?Sorry,I’vedialedthewrongnumber.MayIspeaktoyourGeneralManager?-----Speaking.Sorry.Heisnotinatthemoment.Wouldyouliketoleaveamessage?Ibegyourpardon?/Pardon?祝贺语：Congratulations!MerryChristmas!Haveaniceholiday!Wishyoueverysuccess!答谢和应答语：Thankyouforyourhelp(advice,information)It’sverykindofyou.Youarewelcome.Notatall.Don’tmentionit.It’smypleasure.Withpleasure.Mypleasure.Iamalwaysatyourservice.Thankyouforstayinginourhotel.道歉语Iamsorry.Excuseme.I’msorry.It’smyfault.Sorrytohavekeptyouwaiting.Sorrytointerruptyou.I’msorryaboutthis.Iapologizeforthis.That’sallright.Let’sforgetit.Itdoesn’tmatter.征询语：CanIhelpyou?WhatcanIdoforyou?IsthereanythingIcandoforyou?Justamoment,please.MayIuseyourphone?指路用语：It’soppositeourhotel.It’sonthesecond(third)floor.Excuseme.Whereisthewashroom(restroom,elevator)?Thisway,please!Turnleft/right.It’sinthelobbynearthemainentrance.It’sattheendofthecorridor.提醒用语：Mind/Watchyourstep.Pleasebecareful.Pleasedon’tleaveanythingbehind.Don’tworry.Takeiteasy.Pleasedon’tsmokehere.告别语:Seeyoulater.Goodnight.Seeyoutomorrow.Goodbyeandthankyouforcoming.Goodbyeandhopetoseeyouagain.Haveanicetrip.Haveanicetriphome.一餐厅用具餐桌TheTable桌布Tablecloth(cloth)laytheclothfordinnerlaytheclothforfour餐具coverCoversarelaidforfour.Anothercover,please.盘,碟plate(供个人用)/dish(全桌人吃用)刀knife叉fork碗bowl勺子spoon杯cup玻璃杯glass茶杯和垫碟acupandsaucer毛巾handtowel毛巾夹toweltong席位巾servicecloth餐巾napkin水瓶carafe茶壶teapot咖啡壶coffeepot糕点夹caketongs糖夹sugartongs糕饼盘pastryserver餐具垫placemat调味品套具condimentset调味瓶cruet盐瓶saltcellar芥末盅mustardpot花瓶vase花盆flowerpot牙签toothpick烟灰盅ashtray盖上有许多小孔的瓶castor胡椒瓶peppershaker/peppercastor二.刀叉餐具cutlery餐刀tableknife餐叉,大叉tablefork鱼刀fishknife鱼叉fishfork有锯齿或锋利的牛排刀steakknife牛油刀butterknife面包刀breadknife水果刀fruitknife芝士刀cheeseknife点心餐刀dessertknife结婚蛋糕刀weddingcakeknife切菜刀vegetableknife雕花刀Frenchcookknife剔骨刀boneknife烧烤用叉roastingfork糕点叉dessertfork海鲜叉seafoodfork蚝叉oysterfork饼叉cakefork水果叉fruitfork蜜饯叉picklefork餐匙tablespoon汤匙soupspoon茶匙teaspoon咖啡匙coffeespoon冷饮匙icedteaspoon蛋匙egg-spoon三.筷子chopsticks竹筷bamboochopsticks象牙筷ivorychopsticks木筷woodchopsticks银筷silverchopsticks四.陶瓷器chinaware碟垫underplate餐碟dinnerplate圆碟roundplate椭圆碟ovalplate鱼型碟fish-shapedplate糕点碟cakedish调味瓶碟relishplate水果碟fruitdish芥末碟mustarddish调味碟saucedish汤碗soupbowl有盖汤碗tureen粥碗congeebowl面碗noodlebowl调料碗saucebowl饭碗ricebowl菜盘vegetabledish肉盘meatdish毛巾托towelplate托盘server有盖杯coveredcup茶杯teacup咖啡杯coffeecup酒杯wineglass啤酒杯beerglass香槟杯champagnetulip鸡尾酒杯cocktailglass红葡萄酒杯redwineglass白葡萄酒杯whitewineglass果汁杯juiceglass饮料杯drinkmixer五.调味品condiments油oil芝麻油sesameoil辣椒油chillioil花生油peanutoil色拉油saladoil菜籽油vegetableoil橄榄油oliveoil豆油soybeanoil猪油lard盐salt食盐commonsalt酱paste酱油soy番茄汁tomatosauce番茄酱ketchup蚝油oystersauce咖喱curry咖喱粉currypowder醋vinegar糖sugar白糖whitesugar红糖redsugar蜂蜜honey奶酪cheese胡椒粉pepperpowder黄油butter大蒜garlic蒜蓉garlicbulb姜ginger味精gourmetpowder豆瓣inblackbeansauce鱼香withfishflavor六.烹调方法commoncookingmethods水煮boiled炖stewed卤stewedingravy红烧braisingwithsoysauce炒fried切片sliced切碎minced捣烂mashed切丁diced煎pan-fried炸deep-fried蒸steamed七.味道flavor味淡的milder辣的hot有香料的,香的spicy咸的salty酸的sour苦的bitter油腻的greasy/rich甜的sweet松脆的crisp清淡的light味重的heavy无味的insipid老的tough嫩的tender糊的starchy猪肉porktwice-cookedporkslices回锅肉牛肉beef羊肉mutton鸡肉chickenduckgoose鹅鸽pigeon海鲜seafood矿泉水mineralwaterFoodandBeveragemanager餐饮部经理RestaurantCaptain餐厅领班Waiter/Waitress餐厅应接员Hostess餐厅预订员RestaurantReservationistKitchenWaiter走菜员Chef厨师长厨房主管HeadChefDishwasher洗碟工一.AReservationsCall1.Goodmorning,sir。Restaurant,MayIhelpyou?2.I’dliketoreserveatablefortonight,please.I’dliketomakeareservationforthreefordinnerthisevening。3.Howmanypeopledoyouwantatablefor?Howmanypeopleinyourparty,please?Well,atableforsixorsevenpeople.Whattimewouldyoulikeyourtable?Aboutseveno’clock.Whattimedoyouopenintheevening?Weopenat5:00,andwetakethelastordersat10:00