餐厅英语服务教案

重庆工程职业技术学院教案授课顺序号授课日期月日月日月日授课班级课题Unit1Reservation教学目的能用英语正确完成客人预定餐桌的服务教学重点餐厅预定工作的流程及英语用语教学难点对客人英语表述的理解与文字记录课型理论课教具无教学过程及主要内容A组织教学B讲授新课1.结合课文对话，根据实际的工作场景，对预定内容进行步骤的梳理，对每个步骤的英语对话进行归纳讲授※接受一个预定场景下的处理1stgreeting2ndfoodtype3rdhowmanypeople4thtime5thconfirmation※拒绝预定的必要用语1stapologize2ndrecommendingsomeplaceelse2.对数字进行复习Number:1----99的表达Date：日，月，年Week：Monday,Tuesday,Wednesday,Thursday,Friday,Saturday,Sunday.Time:0800,0810,0815,0830,0845,C.课堂小结课外作业MakeadialoguebasedonthegivensituationAguestwantstobookatablebythewindow重庆工程职业技术学院教案授课顺序号授课日期月日月日月日授课班级课题Unit2SeatingGuest教学目的能用简练有效的英语句子完成引领客人入座的工作教学重点引领客人入座的英语句型教学难点对于不同类型客人，引领服务用语的应用不同课型理论课教具无教学过程及主要内容A组织教学B复习上节课内容C讲授新课1.课程导入请两位同学用中文表演“引领客人入座”这么一个场景。然后让同学思考用英文怎么表达？用下面词汇引导学生进行思考：预定团队大约要等30分钟提供、容纳非常抱歉雅间2.根据实际，教授学生在两种情况下的服务用语情况1：引领有预定的客人入座•Conformthereservation“Doyouhavereservation,please?”“AreyouMr/Mrs…”•showthetable“Wouldyoufollowme?”•seatingtheguest“Haveyourseatplease.”情况2：接待没有预订单客人入座•Greeting:“Welcomecometo…mayIhelpyou?”•Howmanypeople“Howmanyarethereinyouparty,sir?”•Selecttable“hattablewouldyoucarefor?”“Wouldyoumindsittinginthecorner?”情况3：没有座位的情况下的用语•Apologize:“I’msorry,itisfullnow.”•Explainingthesituation“Wemighttoseatyouin20min.YoucanHaveadrinkintheloungeifyoulike.We’llcallyouassoonaspossible.”•Givingasolution“Wouldyouliketogotoourbuffer,todayitsuppliessomenewdishes?”3.填空练习4.根据所给条件进行对话演练5.语音练习：绕口令D课堂小结课外作业翻译课后句子重庆工程职业技术学院教案授课顺序号授课日期月日月日月日授课班级课题Unit3TakingOrders教学目的能用正确的英语短句，对客人进行点单服务教学重点点单服务英语教学难点对于各种点单用语的灵活英语课型理论课教具无教学过程及主要内容A组织教学B复习上节课内容C讲授新课1.根据课文对话，再结合实际工作场景，总结点单服务的要领句型对学生进行教授•Takedrinkorderbeforemeal“Wouldyoulikeadrinkbeforeyouorder?”“Wouldyoucareforadrinkbeforeyourmeal?”•Askingguestifreadytoorder?“MayItakeyourordernow?”“Wouldyouliketoorder?”“Wouldcarefororder,now?”“Areyoureadytoorder?”•Takingorders“Whatwouldyouliketohaveforthe...appetizer?”soupmaincoursedesser•Guestwantstohaveasalad“Whatkindofdressingwouldyoulike?WehaveMayonnaise,ThousandislandorVinaigrette”•Guestwanttohaveasteak“Howwouldyoulikeyoursteakdone”2.对各种沙拉酱进行学习3.对牛肉的生熟进行表述raremedium-raremediummedium-wellwell-done4.课堂练习对话练习完成填空D课堂小结课外作业※tomemorythenameofsaladanddressing※tofilltheblacksafterthetext重庆工程职业技术学院教案授课顺序号授课日期月日月日月日授课班级课题Unit4MakingRecommendation教学目的能用准确的英文表述对菜品进行推荐能用准确的英文表述，表达各种菜品的味道教学重点菜品推荐的实用句子教学难点各种味道的表达课型理论课教具无教学过程及主要内容A组织教学B复习上节课内容C讲授新课1.认识各种菜品的烹饪方法bakeddeep-friedsmokedboiledfriedsteamedbraisedpoachedstewedcreamedroastmarinategrilledstauteedIfguestask:“howisitcooked?Youranswer:“it’s_______”2.各种口味的表达sweetsourbittersaltyhotspicycrispyheavylightgreasytenderroughGuestask:“howdoesittaste?”Or“howaboutitstaste/flavor?”Answer:“it’s_________”3.模仿真实场景，对可能发生情况进行归纳，教授学生客人服务员Whatdoyousuggest/recommend?MayIsuggest/recommend…Couldyourecommendsomething•Haveyoutried…•Ourchef’sspecialtyis…•Ourspecialityfortodayis…•Today’sspecialis…•Howabout…4.课堂练习填空完成对话翻译D课堂小结对于客人可能说的句子进行总结对推荐菜品的句子进行小结课外作业MakingDialogue1.Trytoorderabreakfastbyreferringtothe“Chinesetypicalbreakfast”.2.Youinviteyoufriend,whomyouhappenedtomeetonthestreet,toacafeandyouordersomecakesanddrinks.重庆工程职业技术学院教案授课顺序号授课日期月日月日月日授课班级课题Unit5ServingDuringAMeal教学目的能用正确的英文表达，对客人的进餐过程进行服务教学重点进餐中的服务英语教学难点恰到好处的服务英语课型理论课教具无教学过程及主要内容A组织教学B复习旧课C讲授新课1.根据真实场景，对客人在进餐过程中需要的服务动作，配合英文表述，进行以下要点的教授动作英语•Whenplacingnapkin.•Whenservinghand-hottowel•Whenservingfoodordrink•WhencleantableExcusemeWhenservingfoodordrink•Excuseme,hereisyour…•Excuseme,enjoyyour…•Excuseme,becareful,the___ishotWhenremovingplate•Excuseme,haveyoufinishedsir/madam?•MayIcleanyourplateWhenchecksatisfaction•Areyouenjoyedyourmeal?•IseverythingsatifavtoryWhenaskingiftheguestwouldlikesthmore•Wouldyoulikeanythingelse•Wouldlikesomethingmore,coffeorwine?2.课堂练习D课堂小结课外作业重庆工程职业技术学院教案授课顺序号授课日期月日月日月日授课班级课题Unit6PresentingTheBillandAcceptingPayment教学目的能用准确的英语完成结账服务教学重点结账服务中的英语句型教学难点各种支付方式的英文表达和操作程序课型理论课教具无教学过程及主要内容A组织教学B复习上节课内容C讲授新课1.结账服务的步骤1sttoaskwhethertheguestfinish2ndtocountthetotal3rdtomakeclearthewayofpayment4thtocheckthebillinformation5tnthanksforthecoming2.各种支付方式的认识以及服务用语※用信用卡支付1stCheckingifthecardcanbeaccepted◎如果接收卡“Yesweaccept…card”◎如果不接受或选择性接收“Sorry,wedon’taccept…card,only…cardwecanbeusedinourrestaurant.”2ndsignature“Pleasesignhere,sir/madam”※旅游支票的使用1stsigningonthespot“Pleasesignonthespot”2ndaddress“Andyourdress,please”3rdidentification※现金结账对各种货币的了解，认识※签单支付•Tomakesurewhetheritcanbesign•Checktheroomkeyorotheridentification•Sighthebill,checkthename3.课堂练习填空，完成对话D课堂小结对不同结账方式的英语用语进行总结重点词的总结课外作业PairworkYoustaysinahotelandhavedinnerinthecoffeeshop.Afterityouwanttosighthebilltotheroom.Makethedialoguebetweenyouandwaiter重庆工程职业技术学院教案授课顺序号授课日期月日月日月日授课班级课题Unit7RoomService教学目的能用准确的英语句型完成客房用餐服务工作教学重点客房用餐服务的必要用语教学难点服务操作流程与服务用语的准确结合课型理论课教具无教学过程及主要内容A组织教学B复习上节课内容C讲授新课1.根据模拟操作环节，对学生进行要点教授1stExplainingprocedurestoretrieveroomserviceitems“Roomservice,goodafternoon.CanIhelpyou?”“Weservebreakfastuntil1000am.”“Noproblem,youcangetanyyoulike.”2ndAskingguestswhereroomservicemealshouldbesetup“MayIhaveyouroomnumber?”“whichroomshouldIsendto,sir/madam?”3rdPresentingguestcheckandsecuringpayment“Hereisyourreceipt,sir/madam.Itwillbesignedtoy