消费者信任前因、维度和结果的研究——基于电视机购买的理论与经

浙江大学博士学位论文消费者信任前因、维度和结果的研究——基于电视机购买的理论与经验研究姓名：谢凤华申请学位级别：博士专业：工商管理（企业管理）指导教师：宝贡敏20051001消费者信任前因、维度和结果的研究——基于电视机购买的理论与经验研究作者：谢凤华学位授予单位：浙江大学参考文献(264条)1.AndaleebSS.AnwarSFFactorsinfluencingcustomertrustinsalespersonsinadevelopingcountry1996(04)2.AndersonJC.NarusJA.AndersonErin.WeitzBartonDeterminantsofcontinuityinconventionalindustrialchanneldyads1989(04)3.AndersonJC.NarusJAAmodelofdistributorfirmandmanufacturerfirmworkingpartnerships19904.AndersonJC.NarusJACapturingthevalueofsupplementaryscience19955.BarbarinoE.JohnsonMSThedifferentrolesofsatisfaction,trust,andcommitmentincustomerrelationships19996.BarneyJB.HansenMTrustworthinessasasourceofcompetitiveadvantage19947.BarryW.PalmerA.BejouDUsingneuralnetworkanalysistoevaluatebuyer-sellerrelation1994(10)8.BialaszewskiD.GiallourakisMPerceivedcommunicationskillsandresultanttrustperceptionswithinthechannelofdistribution1985(01)9.BitnerMJBuildingservicerelationships:it'sallaboutpromises1995(04)10.BlomerJM.KasperJLTheimportanceofcustomersatisfactioninexplainingbrandanddealerloyalty199511.BrendonCFInecommerce,customertrustisnolongeranoption:itistherequirementforsuccess200212.ButlerJKTowardunderstandingandmeasuringconditionsoftrust:evolutionofaconditionoftrustinventory199113.ButlerJK.CantrellRSAbehavioraldecisiontheoryapproachtomodelingdyadictrustinsuperiorsandsubordinates198414.BurtRS.KnezMAfurthernoteonthenetworkstructureoftrust:replytokrackhardt1996(01)15.CannonJP.PerreaultWDBuyer-sellerrelationshipsinbusinessmarkets1999(04)16.ChaudhuriA.HolbrookMThechaineffectsfrombrandtrustandbrandaffecttobrandperformance:theroleofbrandloyalty2001(04)17.ChenZX.AryeeS.LeeCTestofamediationmodelofperceivedorganizationalsupport2005(66)18.ChenSC.DhillonGSInterpretingDimensionsofConsumerTrustinE-Commerce200319.ChurchillGAAparadigmfordevelopingbettermeasuresofmarketingconstructs1979(02)20.ColemanJSFoundationsofsocialtheory199021.CookJ.WallTNewworkattitudemeasuresoftrust,organizationalcommitment,andpersonalneednonfulfillment198022.CorbittBJ.ThanasankitT.YiHTrustande-commerce:astudyofconsumerperceptions200323.CroninJJJr.TaylorSAMeasuringservicequality:areexaminationandextension1992(03)24.DamagioARDescartes'error:emotion,reason,andthehumanbrain199425.DavisJ.SchoormanFD.MayerR.Tan,HTrustedunitmanagerandbusinessunitperformance:empiricalevidenceofacompetitiveadvantage200026.DelgadoBallesterE.MunneraAlemánJLBrandtrustinthecontextofconsumerloyalty2001(11-12)27.DeutschMTheeffectofmotivationalorientationupontrustandsuspicion196028.DeutschMTheresolutionofconflict197329.DickAS.BasuKCustomerloyalty:towardanintegratedconceptualframework199430.DoneyPM.CannonJPAnexaminationofthenatureoftrustinbuyer-sellerrelationships199731.DoneyPM.CannonJP.MullenMRUnderstandingtheinfluenceofnationalcultureonthedevelopmentoftrust1998(03)32.DorsettADSThedimensionsofbrandloyaltyandtheirrelationshiptobrandbehavioursandmarketingactions199933.DwyerFR.LagaceRROnthenatureandroleofbuyer-sellertrust198634.DwyerFR.SchurrPH.SejoOSDevelopingbuyer-sellerrelationships1987(04)35.EngelJF.BlackwellRD.MiniardPWConsumerbehavior199036.FanisG.SennerE.ButterfieldDTrust,culture,andorganizationalbehavior197337.FornellCAnationalcustomersatisfactionbarometer:theSwedishexperience1992(01)38.FornellC.JohnsonMDTheAmericancustomersatisfactionindex:nature,purposeandfindings1996(10)39.FriedmanRBringingmutualgainsbargainingtolabornegotiations:theroleoftrust,understanding,andcontrol199340.GabarroJJThedevelopmentoftrustinfluenceandexpectations197841.GanesanSDeterminantsoflong-termorientationinbuyer-sellerrelationships1994(04)42.GanesanS.HessRDimensionsandlevelsoftrust:implicationsforcommitmenttoarelationship1997(04)43.GarbarinoE.JohnsonMSThedifferentrolesofsatisfaction,trust,andcommitmentincustomerrelationships1999(02)44.GeyskensI.SteenkampJB.KumarNGeneralizationsabouttrustinmarketingchannelrelationshipsusingmeta-analysis199845.GiftinKThecontributionofstudiesofsourcecredibilitytoatheoryofinterpersonaltrustinthecommunicationdepartment196746.GrayJABrainsystemsthatmediatebothemotionandcognition1990(03)47.GronholdtL.MartensenA.KristensenKTherelationshipbetweencustomersatisfactionandloyalty:cross-industrydifferences200048.GulatiRDoesfamiliaritybreedtrust?Theimplicationsofrepeatedtiesforcontractualchoiceinalliance1995(01)49.GundlachGT.AchrolRS.MentzerJTThestructureofcommitmentinexchange199550.HartKM.CappsHR.CangemiJP.CaillouetLMExploringorganizationaltrustanditsmultipledimensions:acasestudyofgeneralmotors1986(02)51.HarveySJJrThetrustparadox:asurveyofeconomicinquiresintothenatureoftrustandtrustworthiness200252.HawesJM.MastKE.SwanJETrustearningperceptionsofsellersandbuyers1989(01)53.HoldenRKAnexploratorystudyoftrustinbuyer-sellerrelationships199054.HowardJA.ShethJNThetheoryofBuyerBehavior196955.HosmerLTTrust:theconnectinglinkbetweenorganizationaltheoryandphilosophicalethics199556.JamalA.NaserKFactorsinfluencingcustomersatisfactionintheretail-bankingsectorinPakistan2003(02)57.JapSDThestrategicroleofthesalesforceindevelopingcustomersatisfactionacrosstherelationshiplif