web20增值业务boss系统的研究与设计

上海交通大学硕士学位论文Web2.0增值业务BOSS系统的研究与设计姓名：顾勇申请学位级别：硕士专业：通信与信息系统指导教师：陈剑波20081201Web2.0BOSSIWeb2.0BOSSWeb2.0WebWeb2.0Web2.0Web2.0BOSSNGOSSWeb2.0BOSSNGOSSWeb2.0Web2.0Web2.0Web2.0BOSSWeb2.0Web2.0CRMNGOSSWeb2.0BOSSWeb2.0BOSSWeb2.0BOSSII/Web2.0Web2.0Web2.0BOSSWeb2.0BOSSWeb2.0BOSSBOSSWeb2.0Web2.0BOSS,Web2.0BOSSIIIRESEARCHANDDESIGNOFBOSSINWEB2.0VALUE-ADDEDBUSINESSABSTRACTThecontinuousdevelopmentofWeb2.0value-addedbusinessasksfortheappropriateoperationsupportsystem.ThekeyfeatureofWeb2.0value-addedbusinessareusers’participationandindividuation,whichrequirethattheWeb2.0websitecancatchupwiththeever-changingdemand,anddeveloptheproductsandservices,andensuretheavailabilityofproductsandservices.BOSScanhelpmeettheserequirements.NGOSS,astheguidanceofTelecomoperationsupportsystem,canbetheveryreferenceforconstructingWeb2.0value-addbusinessBOSS.UsingNGOSSasreference,asupportsystemisdesignedaccordingtothespecialityofWeb2.0value-addedbusiness.Web2.0andBOSSareintroducedfirstlyinthispaper,thenthefeaturesofWeb2.0value-addedbusinessareanalyzedandthenecessityofbuildingtheWeb2.0patternBOSS.Moreimportant,thefactorsneedtobetakenintoaccountseriouslyareputforward,includingtheinfluencemadebyWeb2.0ondatarecording,billing,clearing,CRM,partnerschain,etc.FocusingonthespecialfactorsandreferringtotheNGOSSframeworkdesignandmethodology,theframeworkofWeb2.0value-addedbusinessBOSSisdesigned,andtherelationshipwithothersystemsisalsointroduced.TheWeb2.0value-addedbusinessBOSSconsistsoffiveparts,includingvalue-addbusinessbearingplatform,businessmanagingsystem,contentWeb2.0BOSSIVmanagingsystem,custommanagingsystemandclientapplicationsystem.Thispaperwillconcentrateonbusinessmanagingsystem.Businessmanagingsystemisdividedintothreeareas:operationmanagementarea,productservicemanagementareaandintegratedbusinessanalysisarea.Theresponsibilityofoperationmanagementareaincludescustomer&partnerrelationshipmanagement,serviceoperationmanagementandsystemresourcemanagement.ProductservicemanagementareadividesandanalyzesWeb2.0value-addedbusinessstrategically,ensuresthemarkettargetandorientation,makesdecisiononthetypeofproducts,managethedevelopment&updatingofproducts.Integratedbusinessanalysisareasupportthedecision-makinganddevelopmentdirectionbyprocessingandanalyzingthedataaccumulatedintheprocessofoperation.Therole-basedflowtechnology,componenttechnologyandbusinessintelligencetechnologyareintroducedandanalyzedinthispaper,whichweshouldpayattentiontowhenbuildingandoperatingWeb2.0value-addedbusinessBOSS.ThroughthedesignandimplementofterminalmanagementsubsystemofWeb2.0value-addedbusinessBOSS,thecorrectnessandfeasibilityofBOSSisvalidated,whichlaysasolidfoundationforfullydevelopWeb2.0value-addedbusinessBOSS.Keywords:Web2.0Value-addedbusiness,BOSS(BusinessOperationSupportSystem)Role-basedWorkflow,BusinessIntelligenceWeb2.0BOSSVII3-1Web2.0BOSS244-1364-2374-3395-1475-2495-3505-4525-5535-6545-7555-8565-9675-10605-11615-12635-1364Web2.0BOSSVIII3-1Web2.0Web1.0245-1495-2555-3565-4585-5595-6605-7615-8625-9635-10635-11635-12645-13655-14665-15665-1666200811720081172008117Web2.0BOSS11.1Web2.0Web2.0Web2.0Web2.0Web2.0--Web2.0Web2.01Web2.0Web2.0Web2.0Web2.02Web2.0Web2.0Web2.0BOSS1.2Web2.0Web2.0Web2.0Web2.0Web2.0Web2.0Web2.0Web2.0Web2.0Web2.01.3Web2.0BOSSWeb2.0Web2.0BOSSNGOSSWeb2.0BOSSWeb2.0BOSSWeb2.0NGOSSBOSSWeb2.0BOSSWeb2.0BOSSWeb2.0BOSSWeb2.0BOSS2Web2.0BOSS2.1Web2.02.1.1Web2.0[MS1]Web2.0[1]2005Web2.0Web1.0Web2.0BLOG()TAG()SNS()RSS()WIKI()IM(MSNQQ)Web2.02.1.2Web2.0Web2.0Web2.0Web2.0Web2.0Web2.0Web2.0Web2.0BOSSAPI2.1.3Web2.0Web2.0Web2.0Web2.0Web2.0P2PWeb2.0Web1.0Web2.0Web1.0Web2.0Web2.0Web2.0Web2.0Web2.0Web2.0Blog(Tag)Web2.0Web2.0Web2.0Web2.0Web2.0BOSSWeb2.0(Tag)(Tag)Web2.0TagTagTagTagTagWiki2.0Web2.0Web2.0Web2.0Web2.0Web2.0Web2.01Web2.0Web2.0Web2.0BOSSWeb2.02Web2.02.2BOSSWeb2.02.2.1BOSSOperationSupportSystem,OSS[2]BusinessSupportSystem,BSSOSSOSSBSSOSS/BSSBOSS[3](BusinessOperationSupportSystem)2.2.2BOSS[4]Web2.0BOSS2.2.3BOSSBOSSWeb2.0BOSS8BOSSBOSSBOSSBOSSBOSS2.2.4NGOSSNewGenerationOperationsSoftwareandSystemsNGOSS[5]TMFBOSSNGOSSNGOSS[6]OSS[7]NGOSSNGOSS[8]1NGOSS2eTOMEnhancedTelecomOperationsMap3SIDSharedInformationandData4TNATechnologyNeutralArchitecture,NGOSSContractNGOSS5NGOSSNGOSSWeb2.0BOSS2.3Web2.0BOSS2.3.1Web2.0BOSSWeb2.0123456Web2.0Web2.02.3.2Web2.0Web2.0Web2.0Web2.0Web2.0Web2.0CRMWeb2.0Web2.0Web2.0BOSS10Web2.0Web2.0Web2.0Web2.0Web2.0Web2.0CRMWeb2.0CRMWeb2.0BOSSBIBusinessIntelligenceBIBIOLAPBIOLAPBIBI/CRMWeb2.0BOSS11Web2.0Web2.0Web2.02.3.3Web2.0BOSSWeb2.0Web2.0BOSSNGOSSBOSSWeb2.0NGOSSWeb2.0BOSS2.4Web2.0Web2.0NGOSSWeb2.0BOSSWeb2.0BOSSWeb2.0BOSS3Web2.0BOSS3.1NGOSSNGOSSBOSSWeb2.0NGOSS3.1.1NGOSSNGOSSeTOMeTOM[9]()()()3.1.2NGOSSNGOSSBOSSNGOSS[5]BOSSNGOSSNGOSS,NGOSSOSSNGOSS[9]1()2Web2.0BOSS345BOSSeTOM[9]eTOM[10]eTOM[11]eTOM[12]SID[13]SIDSIDSID[14]TNA[15]0SS[16]NGOSSNGOSSBOSS[17]TNA[18]SIDTNA[19]Web2.0BOSS[20][21]NGOSSeTOMeTOM,BOSSOSS[22]BOSSNGOSS[23],BOSSNGOSSNGOSS[24]NGOSS[25]Web2.0BOSSBOSS1[26]BOSSBOSS[27]2[28]DIOA3[29]BOSSDIOA3.2Web2.0BOSSWeb2.0123456Web2.0Web1.0Web2.0Web2.0Web2.0BOSS3-1Web2.0Web