酒店英语情景对话之酒店预订

ROOMRESERVATIONSA：AdvanceReservations．CanIhelpyou？B：Yes，IdliketobookasingleroomwithabathfromtheafternoonofOctober4tothemorningofOctober10．A：Yes，wedohaveasingleroomavailableforthosedates．B：Whatistherate，please？A：Thecurrentrateis500RMBpernight．B：Whatservicescomewiththat？A：For500RMByou’llhavearadio，acolortelevision，atelephoneandamajorinternationalnewspaperdeliveredtoyourroomeveryday．B：Thatsoundsnotbadatall．Illtakeit．A：Verygood．Couldyoutellmeyourname，sir，please？B：Yes，itisMoore．A：Howdoyouspellit，please？B：ItsM-O-O-R-E．A：M-O-O-R-E．Andwhatisyouraddress，please？B：Itis3600MontagueBoulevard，Hattiesburg，Mississiippi39401U．S．A．．A：Excuseme，sir，butcouldyouspeakalittlemoreslowly，please？B：Sure，noproblem．Its3600MontagueBoulevard，Hattiesburg，Mississippi39401U．S．A．．Haveyougotit？A：Yes，soitis3600MontagueBoulevard，Hattiesburg，Mississippi39401U．S．A．．B：Thatsright．A：Whataboutyourtelephonenumber？B：123456789．Bytheway，Idlikeaquietroomawayfromthestreetifthatispossible．A：Aquietroomawayfromthestreetispreferred．O．K．．Wellmailyouareservationcardconfirmingyourbookingassoonaspossible．Welookforwardtoyourvisit．B：Thankyouandgood-bye．A：Good-bye．Goodafternoon.WelcometoQingdaoSea-viewGardenHotel.CanIhelpyou,sir?B:Well,I’m~~~from`````.I’dliketocheckin,please.A:Allright.Doyouhaveareservationwithus,sir?B:Sorry,Ididn’tbookanyroombefore.Iwouldliketoknowwhichstandardroomdoyouhave？A:Waitamoment,please。Wehavetripleroom,standarddoubleroom,andstandardsingleroom.Whatkindofroomdoyouneed?B：what’sthepriceforstandarddoubleroom？A：oh，sir。thepriceforstandarddoubleroomis288Yuan。B:What!Whyissoexpensive？A：yes，sir。Ourhotelisaninternational5-starchainhotel，andadoptsinternationalstandardprice。tripleroomis476yuan,is288yuan,andstandardsingleroomis136yuan.alltheroomhasTV,AC(airconditioner),freeinternetaccessandbreakfast.Oh,excuseme，thedinningroomlocatesat6thfloor,between7amto9am.B：OK，Iknownow。i’dliketocheckinastandarddoubleroom.A:Allright.howmanydaysareyouplanningtostay?B:oh,Iwanttostayherefor3days.A:onemoment,please.Sir，pleaseshowyourID，justlikedriver'slicense,passportorIDcard。B：hereyouare。A：waitamoment，please。Couldyoupleasefillintheregistrationcard?B:Sure.Hereitis.Isitallright?A:Yes,thanks.Yourroomnumberis202.Hereisyourkey.Theroombellmanwillshowyoutoyourroom.Ihopeyouwillenjoyyourstay.thecheck-outtimeis1pmofforthdaylater。B:Thankyou.A：you’rewelcome。GoodluckIndividualclientscheckin(散客入住)G=客人R:=接待员R：Goodafternoon.Madam.WelcometoGrandParkKunming.MayIhelpyou?下午好，欢迎光临昆明君乐酒店，请问有什么可以帮到您？G：Yes,I’dliketocheck-in.please.我要登记住宿。R：Certainly,Madam.MayIhaveyouname,please?好的，小姐。能告诉我您的姓名吗？G：I’mChristine.Nolan我叫克莉丝汀•诺兰R：Doyouhaveareservation,Ms.Nolan?诺兰小姐，请问您预定了房间吗？G：Yes,formtoday.是的，预定了。从今晚开始。R：OK,Ms.Nolan,pleaseshowmeyourpassport.好的，诺兰小姐，麻烦您出示一下您的护照。R：（双手接客人证件）R：（扫描客人证件后双手归还客人）R：Justamoment,please.I’llcheckourreservationrecord.（Afterawhile）Thankyouforwaiting.Ms.Nolan.Yourreservationisforabusinesssingleroomforonenight,theroomrateis￥800thatincludingtwobreakfasts.Isthatallright?请稍等，我查一下预定记录。（过了一会）让你久等了，诺兰小姐，您预定了一个晚上的商务单间，房价￥800（房价用手指给客人不要说出报价）,含两份早餐是吗？G：Yes.是的R：Printouttheregistrationform?打印住宿登记表。（再次与客人确认姓名，来店离店日期，房号，房价和早餐数等信息并礼貌的让客人在登记单上签名）R：Youstayhereoneday,thedepositis￥1500,youwantpayforcreditcardorcash?您住一天，押金是￥1500，请问您是刷卡还是付现金呢？G：ByCreditCard.刷卡。R：OK,Ms.Nolan,pleaseshowmeyourcreditcard,I’llbrush￥1500ofper-authorization（预授权）asyourdeposit.Doyouhaveapasswordofyourcard?好的，诺兰小姐请您出示一下您的信用卡，给您刷￥500的预授权做您的押金，请问您的卡有密码吗？（刷卡前先核实是否为有效的信用卡，有无客人签名）G：Yes.有密码R：OK,pleaseinputthepassword.好的，请您输一下密码。R：（刷卡后双手将卡还给客人，礼貌的让客人在POS单上签名并再次告知刷卡的金额）R：Thisisforyoutobrusha￥1500per-authorization,pleasesigninPOSlisttoconfirm这是给你刷的￥1500的预授权，请您在POS单上签字确认.R：（做房卡，填好房卡内页上的房号，房价以及早餐并双手递给客人，请客人在内页宾客姓名处签字）R：Thebreakfasttimeisfrom7:00amto10:00amattheIAP.Pleaseshowyourroomnumberbeforemeal.Theneedforadditionalbreakfastis98yuanoneperson.早餐时间是早上7：00-10：00陶乐咖啡厅，请在用餐前报房间号码，需要额外加早餐是98+15%servicecharge元一位。G：OK.好的。R：Yourroomnumberis1018.Hereisyourkeycard.Thebellmanwilltakeyourluggageandshowyoutheway.您的房间号码是1018，这是您的房卡。行李生将为您提行李并为您带路。G：OK.好的。