埃森哲 SCM Global Best Practice

1ARTHURANDERSEN供應鏈管理之全球最佳實務勤業管理顧問公司ArthurAndersenBusinessConsulting陳光敏(TimothyChen)SCMGlobalBestPractice2ARTHURANDERSENAgendaGlobalBestPracticeSupplyChainGlobalBestPracticeIntroductionCaseStudy1&2(Capacitor&Notebook)Q&A5min20min10min5min3ARTHURANDERSENHowCanBestPracticesBeApplied?Re-engineeringProcessImprovementModelTQMBenchmarkingQualityEvaluateResultsImplementSolutionsDevelopDetailedDesignCreateReengineeringStrategyProcessOrganizationTechnologyPeopleMeasurementPhase1Phase2Phase3Phase4ContinuouslyImprovementUnderstandCustomerWantImplementImprovementUNIVERSALCOMPETITIVEINTERNAL4ARTHURANDERSENArthurAndersenGlobalBestPracticeKnowledgeSpaceSeniormanagementCustomerserviceDesignMarketingandsalesProductionPurchasingLogisticsTreasurymanagement10ARTHURANDERSENSeniorManagementLinkSummaryofBestPracticesGivevisiblesupportAlignSCMobjectiveswithstrategicplanProvideSCMtrainingSourceMaterial:BeyondLogistics:SupplyChainManagement11ARTHURANDERSENSeniorManagementLinkThreeimportwaysseniormanagementcancontributetotheSCMSourceMaterial:BeyondLogistics:SupplyChainManagementMandatingperformancemeasurementPerformer-XeroxBestpractice-IdentifyperformancemeasurementAllocationresourcestotheprogramPerformer-SmithKlineBeechamBestpractice-Contractedwithaconsultantfirmtodeveloplearning-by-doingcourses12ARTHURANDERSENCustomerServiceLinkThecustomerservicelinkcanbeasourceofvaluableinformationfororganizingtheentiresupplychain13ARTHURANDERSENPerformer-FederalExpressBestPractice-SurveycustomertoidentifyincidentsofdissatisfactionBroadcastincidentoccurrencesandimprovementRespondquicklytoincidentsofcustomerdissatisfactionCreateincentivesforemployeestoimproveperformanceMonitorthecustomerserviceinitiativeSourceMaterial:NotRestingonItsLaurelsCustomerServiceLink14ARTHURANDERSENDesignLinkSummaryofBestPracticesCreateaconsistentflowofnewproductsintothemarketplaceManagecarefullythenewproductgeneration,developmentandgestationprocess.Invokekeysuppliersintheproductdesignprocess15ARTHURANDERSENDesignLinkPerformer-XeroxBestPractice-XeroxmadecriticalsupplierspartofTeamXeroxImplementBlack-boxsourcingconcept100%increaseinquality,75%reductioninmaterialcosts,morethan75%reductionintotalmanufacturingleadtimeSourceMaterial:TheDesignTeam:SuppliersMoveIntotheLineofFire16ARTHURANDERSENMarketingandSalesLinkSummaryofBestPracticesFormpartnershipswithdistributorsIdentifyanddevelopinnovativemarketingstrategiesUseamultichannelsystemtoreachdiverseanduniquecustomersegmentsOffervalue-addedincentivestosecuredistributorsAllowdistributorstoassembleproductsonorderandbydemandSetupanetworkofdistributors17ARTHURANDERSENMarketingandSalesLinkPerformer-DellComputerCorp.BestPractice-InnovativedistributionchannelsDellhasdroppeditsretaildistributorsandispursuingotherdistributionchannels,includingdirectmarketingandinternetordertakingOverthepast20years,thepersonalcomputerdealers'shareofprofitsgrewfrom13to63%,whilethemanufacturers'sharefellfrom79to29%oftotalprofits.SourceMaterial:TheDynamicsofCorporateGrowth18ARTHURANDERSENMarketingandSalesLinkPerformer-IBM,SunMicrosystems,AT&TGlobalInformationSolutions,Hewlett-Packard,AcerAmericaCorp.BestPractice-FinalassemblybydistributorsDistributorcanconfiguretheproductsatorderandbydemand.Reductionininventoryrequirementsforresellersandaquickerto-markettimeSourceMaterial:DistributorsJumpontheBandwagon19ARTHURANDERSENProductionLinkOperatingwithleanresources:MinimizedinventoryTighterschedulesSmallerbatchOptimizedfactoryandwarehousingfacilities20ARTHURANDERSENProductionLinkPerformer-TOYOTA/Freudenberg-NOKBestPractice-LeanproductionsystemToyotadevelopedtheleanproductionsystemusingacombinationofJITmanufacturing,TQM,andCIFreudenberg-NOKimplementGetRidofWasteThroughTeamHarmony(GROWTTH)SourceMaterial:Freudenberg-NOKpromotionalmaterials21ARTHURANDERSENPurchasingLinkSummaryofBestPracticesDevelopanSCMstrategicplanforpurchasingStreamlinePOprocessImplementEDIwithselectedsuppliersImplementvendormanagementprogram22ARTHURANDERSENPurchasingLinkPerformer-JanssenPharmaceuticalGroupBelgium-basedsubsidiaryofJohnson&JohnsonPharmaceuticalBestPractice-SCMplanandITtoolsSCMplanwaspreparedaround3majorobjectives:IncreaseinternalcustomersatisfactionReducethetotalcostforgoodsprocurementImprovepurchasingstaffefficiencyandjobsatisfactionPROMS(electronicprocurementmanagementsystem)&EDI(electronicdatainterchange)orderingsystem.SourceMaterial:SupplyChains:ReengineeringaBelgiumUnit23ARTHURANDERSENLogisticsLinkSummaryofBestPracticesMinimizeglobalmovementImplementawarehousemanagementsystemQualifythird-partylogisticsservicesproviders24ARTHURANDERSENLogisticsLinkPerformer-EMCCorp.EMCCorp.hasfor14yearsbeenmanufacturinghigh-availabilitycomputerstorage.BestPractice-MinimizeglobalmovementMinimizevendorsnumberQAonvendorsiteSourceMaterial:HowLogisticsGivesEMCaStrategicEdge25ARTHURANDERSENTr