空中交通管理班组人力资源配置实证研究

华中科技大学硕士学位论文空中交通管理班组人力资源配置实证研究姓名：陈楠申请学位级别：硕士专业：工商管理指导教师：周二华20040416IIIAbstractHumanFactor(HF)isthemainfactorthatleadstoairtrafficaccidents.AndhumanresourceplacementofairtrafficcontrollersisoneofthemostimportantcomponentsofHFstudy.HowtoarrangeairtrafficcontrollersinpairsorworkshiftsisasubjectthateveryAirTrafficManagement(ATM)organizationmustface,butthereisfewsystematictheoriesorexperimentalstudiesonthesubjectinChinaforalongtime.Thisstudydemonstratesboththeoreticallyandpractically.Firstly,characteristicsofATMandthepresentsituationofcontrollers’humanresourceplacementarementioned,problemsofhumanresourceplacementexistinginATMindustryarepointedout.Andthen,thethesisaimsatprovidingasetofsystematicprinciplesandanoperationalmethodforhumanresourceplacementofairtrafficcontrollersthroughtheoryandcasestudies.Atlast,themethodhasbeenputintopracticeinanATMcenterandworkswell.ItmayoffersomeusefuladvicesforotherATMcenters’practicaloperation,thereforetheprincipleswouldbecompiledintoATMstandardmanualatapropertime.Thethesisposesfiveprinciplesforhumanresourceplacementofairtrafficcontrollers:thestaffofashiftshouldbecomparativelyfixed,whilecontroller’sphysicalworkingposition(workstation)andcombinationofpairsshouldnotbefixedinashift;placingcontrollerswithdifferentpersonalitiesinashiftandpairs,partingcontrollerswithsimilarpersonalities;ensuringbalanceofcontrollers’workingability,workingexperience,genderdifferences,abilityofusingEnglishlanguageindifferentshifts;properauthoritygradientinpairs;accommodatinginterpersonalrelationship,verycloseortenseinterpersonalrelationshipisnotgoodforcontrollingaircraft,accommodatinginformalgroups.Keywords:AirTrafficManagementTeamHumanResourcePlacementPrinciplesofPlacement111.1[1]12102008923[2]1.2[3]1323[4]424[5]54[6][7]66[8]1.31199220011191-11-1511927221378%[9][10]2924.39208[11]199466TU154M[12]64TU154M61-21-22000718ABCC3965102210200102911710299600C117301611730101321117120001028BC39659000C39651020090001029TCAS()3965988011796301250ADCXH117PEN”BCSN396530CCSN39659000CXH177CABCD7//[13]1.41.4.1InternationalAirTransportAssociationIATA198880[14]CrewResourceManagementCRMLineOrientedFlightTrainingLOFT[15]CRM[16]TeamResourceManagementTRM94TRM[17]8EuropeanAirTrafficControlHarmonizationandIntegrationProgramEATCHIP[18]()——[19]1.4.22000200120102000200020022002411920027145720029[20]TRM9[21][22][23]1022.120012-11234(12342-18105734232.2116[24]37402-22-2122.3ABCD2-12-18001130113014301430160016001730173021302130800ABABAB1777773CACACA2777773DCDCDC3777773BDBDBD47777736ABCD2-22-28001130113014301430160016001730173021302130800ABABAB1333332CACACA2333332DCDCDC3333332BDBDBD433333282-1132.41219992204918495[25]341433.1103-13-1A39B41C37D32E32F33G29H35I34J3412345671589101112ABCCDEFGHIJ3.23.2.1116[26][27][28]217[29]33.2.2181Hippocrates[30]H.J.EysenckR.B.Cattele16[31]MBTI100162403-13-119202[32]21444123-20.240.290.240.233-20.290.25160.25223.2.312[33][34]3233tree9niner11oneoneeleventhousandtousand20081980turnstoleftturntoleft146[35]4“”[36]3.2.4A1B10.01%2411979[37][38]21982B737[39]253.2.5[40]1[41]26[42]2721993[43]32844.112-12923-23-2A39B41C32D29E353-33-43-3303-3313-4323-42181727411945411415191041192751011311192210112210133330.1320032380773200022001020021200304.234353637[1]..1998[2]TransportResearchKnowledgeCentre.RoleoftheHumanintheEvolutionofATMsystem.[3],..,2001.6,7(2):20[4]AsgharTabaraee.HumanFactorsinATC.[5]EATCHIP.Humanfactorsmodulecriticalincidentstressmanagement.[6]..:,1989[7]..,1995(6):32[8],..,1992[9]..,2004(2):26[10]..[11]..,2003(3):8[12]..,1995[13]E.jeannot,C.Kelly,D.Thompson.ThedevelopmentofsituationawarenessmeasuresinATMsystems.[14]Reason,J.HumanError.NewYork:CambridgeUniversityPress,1990[15]F.H.Hawkins.Humanfactorsinflight.London:GowerTechnicalpress,1987[16]..[17],..,2003(4):54[18]D.VANDAMME.HumanFactorsWorkshopTeamworkinAirTrafficServices.[19]ChristopherD.Wickens,AnneS.Mavor,andJamesP.McGee.HumanFactorsinAirTrafficControl.FlighttotheFuture,1997[20]..[21]..[22]..,2001,12(3):6[23]..[24]Faa.HumanResourcePolicyManual(HRPM).2003[25]..,2002.2,20(1):9[26]Flightsafetyinternational.Practicalcockpitmanagement.NewYorkFlightSafetyinternational,Inc,1989[27]EATCHIP.TeamResourceManagementTestandEvaluation.[28]EDKINSG.D.AREVIEWOFTHEBENEFITSOFAVIATIONHUMANFACTORSTRAINING.[29]..,[30]..,1986[31]..,1999[32],,..,2001.6,19(3):56[33]..,2003(11):167[34]Maurino,D.E,Reason,J.,Johnston,A.N.andLee,R.BeyondAviationHumanFactors.Hants,England:AverburyTechnical,1995[35]T.Thorm.Theairpilot’smanual6,Humanfactorsandpilotperformance.London:Gowerpublishingcompanylimited,1995[36],..:,1986[37]R.S.Jensen.AviationPsychology.Gowerpublishingcompanylimited,1989[38][]P.7.,.,2001[39]..,1996(5):22[40]EATCHIP.HumanFactors