基于员工客户化管理的积分制管理模式研究

硕士学位论文基于员工客户化的积分制管理模式研究论文作者：王凯指导教师：肖红蓉学科专业：工商管理研究方向：企业管理企业指导教师：龚余万华中师范大学经济与工商管理学院2015年11月AResearchontheManagementModeofStaff-Customization-BasedPointRedemptionAThesisSubmittedinPartialFulfillmentoftheRequirementFortheMasterDegreeinBusinessAdministrationByWangKaiPostgraduateProgramCollegeofEconomicsCentralChinaNormalUniversitySupervisor:XiaoHongRongAcademicTitle:AssociateProfessorSignature___________ApprovedOctober,2015华中师范大学学位论文原创性声明和使用授权说明原创性声明本人郑重声明：所呈交的学位论文，是本人在导师指导下，独立进行研究工作所取得的研究成果。除文中已经标明引用的内容外，本论文不包含任何其他个人或集体已经发表或撰写过的研究成果。对本文的研究做出贡献的个人和集体，均已在文中以明确方式标明。本声明的法律结果由本人承担。作者签名：日期：年月日学位论文版权使用授权书学位论文作者完全了解华中师范大学有关保留、使用学位论文的规定，即：研究生在校攻读学位期间论文工作的知识产权单位属华中师范大学。学校有权保留并向国家有关部门或机构送交论文的复印件和电子版，允许学位论文被查阅和借阅；学校可以公布学位论文的全部或部分内容，可以允许采用影印、缩印或其它复制手段保存、汇编学位论文。（保密的学位论文在解密后遵守此规定）保密论文注释：本学位论文属于保密，在年解密后适用本授权书。非保密论文注释：本学位论文不属于保密范围，适用本授权书。作者签名：导师签名：日期：年月日日期：年月日本人已经认真阅读“CALIS高校学位论文全文数据库发布章程”,同意将本人的学位论文提交“CALIS高校学位论文全文数据库”中全文发布,并可按“章程”中的规定享受相关权益。同意论文提交后滞后：□半年；□一年；□二年发布。作者签名：导师签名：日期：年月日日期：年月日i摘要公司管理的核心问题是人力资源管理，人力资源管理的关键又在于如何激励员工。现在企业的组织形式呈多样化、复杂化的发展，员工的性格、文化背景，兴趣爱好也呈个性化发展的趋势，如何对企业员工进行激励，成为国内外企业家研究的问题。本文的研究目的就是试图寻找一种合理的企业人力资源管理方式，来有效激励企业的员工，并形成一种稳定的公司文化，既能够做到成本最小化，又能够发挥效益的最大化，这种管理模式就是基于员工客户化的积分制管理制度。员工客户化管理就是重新定义公司与员工的关系，将员工在企业的所有表现用量化的积分记录下来，然后根据员工的积分情况加以激励和惩罚，达到公开、公平、公正的管理目标。本论文研究思路遵循理论探源——案例分析——理论升华——指导实践这一逻辑分析思路。本着系统性、实用性和可行性的原则，采用定量分析与定性分析、理论分析和实证相结合的研究方法，以系统论、组织理论、管理学理论、心理学理论、制度经济学等理论为基础，系统而深入地分析和研究积分制管理理论与实践。本文结构可以分为六个部分，第一个部分是导论部分，主要阐述文章的研究背景、意义，积分制管理在国内外研究的现状以及文章的方法和思路；第二部分主要阐释员工客户化积分制管理的理论依据；第三部分分析我国企业传统人力资源管理的模式及其不足；第四部分阐述积分制管理在我国当前的发展以及其应用前景；第五部分主要阐述员工客户化积分制的管理模式设计；第六部分是提出当前我国积分制实践过程中的问题及其对策。关键词：企业管理员工客户化激励积分制管理iiAbstractThecoreissueofCompanyManagementisHumanResourceManagement.ThekeypointofHumanResourceManagementishowtomotivatestaffs.Formsofcompanyorganizationvaryandbecomemoreandmorecomplex.Employeesaredifferentfromeachotherandtheykeeptheirownpersonalities.Therefor,howtomotivateallthestaffshasbecomeaglobalissue.Thispaperaimsatalogicsolvetothehumanresourcemanagementproblem.Thepapertriestofindamethodtomotivateitsstaffsandmaximumtheprofit.ThepapernamesthemethodPointSystem.AndPointSystemtreatsstaffsascustoms.Inthispaper,theauthorexpressesthethemesystematically,practicallyandfeasiblywiththemethodnamedthequantitativeanalysisandqualitativeanalysis.ThepaperisbasedonthetheoryofInstitutionalEconomicsfieldsandsoon.Thefirstpartofthepapertellsthebackground，achievementsandthepurportoftheresearch.ThesecondpartofthepaperexpoundsthetheoryofPointSystem.ThethirdpartofthepaperanalyzetheshortageofChinesetraditionalhumanresourcemanagement.TheforthpartofthepapershowstheapplyofPointSysteminChina.ThefifthpartofthepaperanalyzePointSystem.Thelastpartofthepaperwillshowtheproblemsandgivesomeadvice.Keywords:companymanagement,staffcustomfy,motivation,PointSystem目录摘要··································································································iAbstract······························································································ii第一章导论·························································································1一、研究背景、目的和意义···································································1（一）研究背景···············································································1（一）研究目的······························································································································1（二）研究意义···············································································2二、积分制管理的国内外综述································································2（一）积分制管理的国外文献综述·······················································2（二）积分制管理国内研究现状··························································3三、研究方法和思路············································································4（一）研究内容···············································································4（二）研究方法···············································································4四、可能的创新点和不足······································································5第二章员工客户化积分制管理理论依据·····················································6一、员工客户化积分制管理的概念··························································6二、员工客户化积分制管理的作用··························································6（一）公司制度的执行力得到了加强····················································6（二）满足了员工的精神需求·····························································7（三）解决了分配上的“大锅饭”问题·················································7（四）有利于留住人才······································································8（五）有利于加速健康企业文化的快速形成···········································8（六）有利于管理成本的节省·····························································8（七）不需要修改企业规章制度，也不需要改变流程·······························9（八）符合人性原则，员工愿意接受····················································9（九）有利于全方位调动员工的积极性················································10三、员工客户化积分制管理的特点·························································10（一）根据员工能力的大小采取相应的激励措施····································10（二）可以