各过程乌龟图

10/26/171/151.Computer&officesupplies2.Meetingroom使用什么方式进行(材料/设备/装置)Infrastructure(Material/Equipments/Supportingservices)1.Deputygeneralmanager2.Managementrepresentative3.Alldepartmentmanagers由谁进行(能力/技能/资格)HumanResources(Capability/Skills/Certifications)C-PII-6001ManagementReview如何做(方法/程序/指导书/技术)How(Methods/Procedure/Workinginstructions/Technical)1.MRreviewactionscompleteratio2.CompanylevelKPIachievingrate(Customercomplainttrend/OEE/COPQ…)3.Customersatisfactionscorecard过程监控(绩效/指标))Processmonitoring(KPI)1.ImprovementoftheeffectivenessoftheQualityManagementSystemanditsprocesses2.Improvementorcontinuousimprovementactionsinaccordancewithcustomers’3.Resourceneedscausedbyinternalorexternalchangesrequirementsandlegalrequirements.输出(将要交付的是什么)Outputs(Whatshouldwedelivery)1.Follow-uponactivitiesfromearliermanagementreviews2.ActualstatusofKPIstipulatedintheControlProceduresofCompanyLevelData(C-QPII-0103).3.Statusofconformitytocustomers’requirements,Legalrequirementsandinternalstandards4.InternalorexternalchangesthatmayinfluencetheQualityManagementSystem5.Internalandexternalauditresults6.Feedbackfromcustomersincludingcustomercomplaints,internalfailuresandmarketfailures,customerscoresandcustomersatisfaction7.Assessmentsofmanufacturingfeasibilitymadeforchangestoexistingoperationsandfornewfacilitiesornewproduct8.Costofpoorquality(Costofinternalandexternalnonconformance)9.Reviewofperformanceagainstmaintenanceobjectives10.Actualfieldfailuresandtheirimpactonsafetyortheenvironment,andidentificationofpotentialfieldfailuresidentifiedthroughriskanalysis(suchasFMEA)11.ElementsofQualityManagementSystem12.ResourcerequirementsoftheCompany13.Suggestionforimprovement14.Marketinformationandgeneraltrendsofcompetitors输入(要求是什么)Inputs(Requirements)ManagementReviewOwner:DeputygeneralmanagerManagementrepresentative过程(Process)ManagementReview10/26/172/151.计算机2.投影仪3.会议室使用什么方式进行(材料/设备/装置)Infrastructure(Material/Equipments/Supportingservices)1.人力资源部2.其他相关部门由谁进行(能力/技能/资格)HumanResources(Capability/Skills/Certifications)1.人力资源控制程序2.岗位说明书3.招聘管理办法4.员工激励制度5.考勤休假管理规定6.绩效管理规定7.技能评定管理办法如何做(方法/程序/指导书/技术)How(Methods/Procedure/Workinginstructions/Technical)1.离职率2.培训计划达成率（人均56小时/年）3.招聘及时性过程监控(绩效/指标))Processmonitoring(KPI)1.年度培训计划2.培训实施及效果3.考核结果4.相关培训资料5.对员工的奖励与惩罚输出(将要交付的是什么)Outputs(Whatshouldwedelivery)1.年度经营计划2.培训需求3.人员需求4.法律法规要求5.客户要求输入(要求是什么)Inputs(Requirements)人力资源管理Owner:人力资源经理过程(Process)HumanResourcesManagement10/26/173/151.Computer2.Inspect,testequipment3.SPCsoftware4.Statisticaltable使用什么方式进行(材料/设备/装置)Infrastructure(Material/Equipments/Supportingservices)1.QRAdepartment2.Otherrelevantdepartment由谁进行(能力/技能/资格)HumanResources(Capability/Skills/Certifications)1.C-PII-1002In-ProcessInspectionandTestingProcedure2.C-PII-1003ProceduresforFinalInspectionandTesting3.C-QPII-1301ProceduresforControlofNonconformingProduct如何做(方法/程序/指导书/技术)How(Methods/Procedure/Workinginstructions/Technical)过程监控(绩效/指标))Processmonitoring(KPI)1.Manufacturingprocessthatmeetstherequirements2.Qulifiedproducts3.Inspectionrecord4.Productionlinetourinspectionrecord5.Non-conformingProductReport输出(将要交付的是什么)Outputs(Whatshouldwedelivery)1.Processflowchart2.Controlplan3.Productdrawing,criterion,processcapability4.Semi-finishedproduct,product5.Suitableinspectionenvironmentandqualifiedinspector6.Inspectionproceduresandacceptancecriteria输入(要求是什么)Inputs(Requirements)IPQCandOQCmanagementOwner:QCmanager过程(Process)IPQCandOQCManagement1.Cpkvalue1.672.IPQCDPPMvalue503.OQCDPPMvalue1010/26/174/151.Inspect/testequipment&Computer&Telephone&Network2.Suitableinspectionenvironment&waterandelectricpower,etcresource使用什么方式进行(材料/设备/装置)Infrastructure(Material/Equipments/Supportingservices)1.QRAdepartment2.HR2.Otherrelevantdepartment由谁进行(能力/技能/资格)HumanResources(Capability/Skills/Certifications)1.C-QPII-1001ReceivingInspectionandTestingProcedure2.C-QPIII-E145IncomingmaterialinspectionControlplan3.ProceduresforControlofNonconformingProduct4.HRhumantrainingprocedure5.Humanpowerperformanceexamineprocedure.如何做(方法/程序/指导书/技术)How(Methods/Procedure/Workinginstructions/Technical)过程监控(绩效/指标))Processmonitoring(KPI)1.Finishedinspectiongoods.2.Inspectionrecord.3.Incomingmaterialperformancetrendchart4.EquipmentPMrecord输出(将要交付的是什么)Outputs(Whatshouldwedelivery)1.Productdrawing,criterion&CSRreqirement2.IQChumanresourcematrix&Requirement3.Incominggoods.4.DockReceivingdatum&PurchasePOinformation5.Lawregulations&Environmentrequirement输入(要求是什么)Inputs(Requirements)IQCIncominginspectionOwner:IQCsupervisor过程(Process)IQCIncominginspection1.Inspectiondetectedratio2.OntimeFinishedinspectionratio3.Productionlinecomplaintratio4.Abnormalontimecloseratio10/26/175/151.Computer/Internet2.Designsoftware3.Manufactureequipment4.Inspectionandtestequipment5.Meetingroom使用什么方式进行(材料/设备/装置)Infrastructure(Material/Equipments/Supportingservices)1.Cross-FunctionalTeam2.Topmanagement由谁进行(能力/技能/资格)HumanResources(Capability/Skills/Certifications)1.C-QPII-0202ProceduresforAdvancedProductQualityPlanning2.C-QPII-0203ProceduresforProductionPartApprovalProcess3.C-QPI