Grooming Standard 仪容仪表标准

GroomingStandard仪容仪表2Objective课程目标Bytheendofthecourse,youwillbeableto:在本次培训结束之际，你将能够：Importanceofthegroomingstandard说出仪容仪表的重要性Explainthestandardgrooming阐述出酒店员工仪容仪表标准Pleaselistthehygienestandardofthestaff列举出员工的个人卫生所注意的有哪些Doyouknow？你知道吗？第一印象从何而来？Studieshaveshownthatmorethan60%ofwhatisbelievedaboutusisbaseduponvisualmessages研究显示,对一个人的印象60%以上基于可视信息第一印象产生大概需要多久时间？Greatfirstimpressionshappeninthefirstfour(4)minutes良好的第一印象产生在前4秒钟内第一印象能够轻易改变吗？Firstimpressionsarelastingimpressions第一印象具持续性3Wewillknow…我们将共同了解…4PersonalGroomingGuidelineforFemaleEmployee员工个人仪表（女）Hair头发•Cleananddandruff-free清洁无头屑•Well-trimmedandwell-combed修剪、梳理整齐•Hairlengththatisbelownecklevelmustbebunnedwithaplainblackhairclip/ribbon.过颈长发应使用简朴的黑色发夹或丝带盘结于脑后。•Hairlengththatisatnecklevelmustbeheldwithaplainblackhairband.齐颈头发应使用简朴的黑色发带系于脑后。5Hair头发•EmployeesworkingintheKitchenandHousekeepingmayberequiredtoputonspecialheadgear.在厨房和客房部工作的员工可能被要求穿戴工作帽。•Thefringemustnotcoverthefacewhilebowing.低头时，头发不应遮住脸。•Nofallinghair.头发不应散落。•Noimproperhairornament/decoration.不应佩戴不适当的发饰。•Hairmustnotbedyedinanyothercolorexceptblack.不许染发，黑色除外。6PersonalGroomingGuidelineforFemaleEmployee员工个人仪表（女）Face面部•Maintainacleanface.保持面部清洁。•Colorandshadeofmake-upmustbegentle.化妆的颜色及眼影的使用须行当。•Noheavymake-up.不允许化浓妆。•Lightlipstickshouldbeapplied.应使用淡色口红。7PersonalGroomingGuidelineforFemaleEmployee员工个人仪表（女）Mouth嘴巴•Nofoodremainsstuckin-betweenteethandiskeptodourfree.口腔清洁，无异味，齿缝无食物残渣。•Nobadbreath.无口臭。8PersonalGroomingGuidelineforFemaleEmployee员工个人仪表（女）Stockings袜子•Stockingsshouldbewornbyallemployeeswhowearskirts.穿裙子的员工需穿戴长筒袜。•Skincolorstocking.应穿肉色丝袜。•Welltakencareandnottattered.Visibleholesarenotpermitted.丝袜应完好，无脱丝。Shoes鞋•StandardshoesapprovedbytheHotel.员工须穿着经酒店批准的标准式样的鞋。•Cleanandwell-polished.清洁并保持光泽。9PersonalGroomingGuidelineforFemaleEmployee员工个人仪表（女）Uniform制服•Uniformmustbecleanandwellironed.工服应干净，并熨烫平整。•Norips,stainsordirt.无破损、污迹或灰尘。•Nolooseormissingbuttons.无松扣或掉扣。•NovisibleT-shirtunderthehoteluniform.内穿T恤不能露出饭店工装。•Uniformmustbefullandproper.工服应完整，穿戴整齐。10PersonalGroomingGuidelineforFemaleEmployee员工个人仪表（女）NameBadge名牌•Namebadgeispartofyouruniform名牌是你制服的一部分•Pleasewherethemontheleftatchest-height请将其佩戴在左胸，齐胸高度•Nameshouldbevisibleandnotfaded名字应清晰可见，未出现褪色11PersonalGroomingGuidelineforFemaleEmployee员工个人仪表（女）Hair头发•Simpleandneathaircut,nottouchingtheearsorcollar.简洁的发型，头发不应超过耳部和衣领。•Cleananddandruff-free清洁无头屑•Well-combed.Gelcanbeappliedwhennecessary.梳理整齐，如果需要可以用嗜喱水。•Hairmustnotbedyedinanyothercolorexceptblack.不许染发，黑色除外。12PersonalGroomingGuidelineforMaleEmployee员工个人仪表（男）Hair头发•Hairmustnotbedyedinanyothercolorexceptblack.不许染发，黑色除外。•Nosideburns不留鬓角。•EmployeesworkingintheKitchenandHousekeepingmayberequiredtoputonspecialheadgear.在厨房和客房部工作的员工可能被要求穿戴工作帽。13PersonalGroomingGuidelineforMaleEmployee员工个人仪表（男）Mouth嘴巴•Nofoodremainsstuckin-betweenteethandiskeptodourfree.口腔清洁，无异味，齿缝无食物残渣。•Nobadbreath.无口臭。14PersonalGroomingGuidelineforMaleEmployee员工个人仪表（男）Shirt衬衫•Collarandendsofsleevesmustbeclean.保持衣领及袖口整洁。•Topofcollarandendsofsleevemustnotbefrayed.衣领及袖口无磨损。•Allbuttonsmustbeproperlyattached.钮扣齐全。•Well-ironed.熨烫平整。15PersonalGroomingGuidelineforMaleEmployee员工个人仪表（男）Necktie领带•Mustmatchwiththeuniformcoloranddesign,orasdirected.必须与公司制服在颜色及风格上相搭配或者与指定款式相同。•Notsoiledordirty.干净无污点。•Mustbeproperlytiedwiththeknotinproperposition.领带必须打结得体，领结位置适中。16PersonalGroomingGuidelineforMaleEmployee员工个人仪表（男）Socks袜子•Notlooseandfalling.不松弛，脱落。•Visibleholesarenotpermitted.无破损。•Plainblackcolor.单黑色袜子。•Changeeverydayandmustnotbesmelly.每日更换，以便不发出异味。Shoes鞋•StandardshoesapprovedbytheHotel.员工须穿着经酒店批准的标准式样的鞋。•Cleanandwell-polished.清洁并保持光泽。17PersonalGroomingGuidelineforMaleEmployee员工个人仪表（男）Hands,Fingernails手/指甲•Handsaretobekeptclean.双手保持清洁。•Nailvarnishshouldbeofnon-color(preferablynottowearnailpolish).指甲油应为无色，最好不用指甲光亮剂。•Fingernailsmustbekeptshoutandclean,well-manicured.指甲须剪短及保持清洁。18Weallneedtopayattention！我们都要注意的！19Weallneedtopayattention！我们都要注意的！Accessories饰物•Heavy,glaringornoisyaccessoriesmustnotbewornexceptweddingring.除结婚戒指外，不允许佩戴笨重、耀眼或能发出噪音的饰物。•Forsafety&hygienereasons,KitchenandStewardingstaffarenotallowedtowearring.鉴于安全的卫生的关系，厨房和管事部的员工不不准戴戒指。•Necklacemustnotbedisplayedostentatiously.项链不可显耀地佩戴在外。•Earringsmustsimple,smallandnotdangling.允许戴简单的、小的、不晃动的耳环。Glasses眼镜•ThestaffofOperationDepartmentshouldwearingcontactlenses.运作部门的员工当值时需佩戴隐形眼镜。•ThestaffofBackstageDepartmentareallowedtowearsimpleglasses.后台区域的员工可佩带简单大方的框架眼镜。20Weallneedtopayattention！我们都要注意的！Others其它•Heavyperfumemustnotbeused.•不应使用浓郁的香水。•Bunchofkeysmustnotbehungonthebelt.•不许将钥匙挂在腰带间。•Writinginstrumentsorcombsshouldnotbeplacedintheexternalchestpocket.•笔具或梳子不应置于上衣胸部外的口袋内。21Weallneedtopayattention！我们都要注意的！Kitchen厨房Hatsmustbewornatalltimes.时刻佩戴工作帽。Hairmustwashedeveryday.每天清洗头发。Nojewelryofanysortallowed.不允许佩戴任何装饰物。Mustwearkitchenshoes/boots.必须穿着厨房的鞋或靴子。22Ifyouareachef……如果您是一名厨师……23PersonalHygiene个人卫生标准Useperfumeorcologneinmoderation.可使用温和清淡的香水。24Avoidgarlic,onions,strongspicysmellingfoodbeforereportingtowork工作前不允许吃蒜，大葱及某些刺激性气味较强的食品。Keepyourfingernailsclean,shortandroundedanddi