课程体系 DACUM工作坊培训

DACUM工作坊培训DACUMworkshopTrainingDACUM工作坊的背景DACUMWorkshop--BackgroundDACUM工作坊方法论DACUMWorkshop--MethodDACUM现场实操DACUMWorkshop--Practicing目录123DACUM工作坊--背景DACUMWorkshop--Background1●人力资源Humanresource42020/1/31●财务Finance●制造Manufacturing●行政公关Admin&PublicRelations●产品开发ProductDevelopment●销售&市场Sales&Marketing●信息技术InformationTechnology●内部审计InternalAudit●项目管理ProjectManagement●领导力&专业发展Leadership&ProfessionalDevelopment●质量&环境&健康安全Quality&Environment&HealthSafety●采购&STAPurchas&STAHR战略规划HRstrategyplanning招聘recruitment绩效performance员工关系employeerelationship薪酬与福利commission&benefit培训与发展traininganddevelopment1、企业培训体系建设与规划Trainingsystemplanning2、培训需求调查与培训计划制定Trainingdemandsurvey&Trainingplandraw-up3、课程体系设计与开发Curriculumsystemdesign&develop4、培训师培训TTTtraining5、柯式四级培训效果评估4-leveltrainingeffectevaluation。。。。。GJT课程体系目录GJTCurriculumSystemContents基于岗位序列的课程体系设计PositionSequence-basedCurriculumSystemDesign岗位序列Positionsequence职责分析Dutyanalysis步骤分析Stepanalysis绩效标准分析KPIanalysisKSA分析KSAanalysis学习主题theme学习目标target学习方式method评估方式evaluation课程体系设计CurriculumSystemdesignDACUM工作坊DACUMworkshopHR工作坊workshop8月31日Aug.31st11月30日Nov.30thHR学习内容contentDACUM工作坊--方法论DACUMWorkshop--Method22020/1/317什么是DACUM？WhatisDACUM?细致入微地描述了所分析岗位的职责与步骤以及胜任该岗位所需要的知识、技能、态度等。Itdelicatelydescribestheresponsibilitiesofthepositionandknowledge\skill\attituderequiredforthepositioncompetency.DACUM是DevelopingACurriculum的简称；DACUMIsshortforDevelopingACurriculum;它是一种高效、经济的工作/职业分析方法；Itisanefficientandeconomicmethodforpositionanalysis;通过准确地描述优秀员工所完成的工作，绘制出一份KSA图表。ItwillworkoutaKSAdraftbydescribingtasksfinishedbyoutstandingemployees.DACUM主要应用DACUMChiefApplication2020/1/318DACUM应用DACUMApplication培训领域trainingareaHR其他领域Otherarea知识题库的设定Knowledgelibrarysetup工作流程梳理Workprocessteasing岗位职责和任务描述Positionduties&taskdescription组织构架分析/岗位层级分析Organizationstructureanalysis/positionlevelanalysis绩效考核指标的设计Performanceassessmentindexdesign课程体系设计Curriculumsystemdesign2020/1/319DACUM样例DACUMexample2020/1/3110DACUM工作坊布局DACUMworkshoplayoutScreen1234现场：2-3位HR引导者On-site:2-3HRconductors每组eachteam：1位经理onemanager2-5位业务骨干2-5positionexperts2020/1/3111DACUM工作坊原则DACUMworkshopprinciple将职位级别与论资排辈抛在脑后throwawaypositionlevelandsocialstatus与会者人人平等everyoneisequalintheworkshop.在别人的意见上“孵化”新的意见generatenewopinionbasedonotheropinions一次只允许一个人发言everyoneshouldmakespeecheachtime.提出建设性的意见,而不是一味地给予批评welcomeconstructiveopinionsratherthanalwayscriticizing仔细认真地对待所有的职责/步骤描述treatduties/steps’descriptionseriously2020/1/3112XXX岗位序列XXXPositionsequence岗位1Position1岗位2Position2岗位3Position3岗位4Position4职责1Duty1职责3Duty3职责2Duty2职责4Duty4职责…...Duty….步骤Step步骤1Step1头脑风暴brainstorming步骤4Step4步骤3Step3步骤2Step2步骤5Step5职责Duty绩效标准KPI绩效1KPI1绩效2KPI2绩效3KPI3KSA分析KSAanalysisK1K3K2S1S3S2A1A3A2DACUM工作坊—方法论DACUMWorkshop--Method2020/1/3113HR组织架构HRorganizationchart谢经理Ms.Xie薪酬福利主管C&B张雯/Wendy员工关系主管Employeerelation戚子珺/Daisy培训与员工发展主管Training&development张燕/jenny工厂人事科经理PlantHR陈经理/Mr.Chen培训专员Trainingspecialist培训助理TrainingassistantPDC专员PDCspecialist英语培训师Englishtrainer绩效专员Performancespecialist员工关系专员ERspecialist信息系统专员Informationsystemspecialist招聘专员Recruitingspecialist薪酬专员Salaryspecialist薪酬福利助理C&Bassistant培训专员Trainingspecialist薪酬福利专员C&Bspecialist绩效专员Performancespecialist员工关系专员ERspecialistDACUM工作坊—现场实操DACUMWorkshop--Practicing315STEP1：梳理岗位职责Teasepositionresponsibility时间：15min2020/1/3116XXX岗位序列XXXPositionsequence岗位1Position1岗位2Position2岗位3Position3岗位4Position4职责1Duty1职责3Duty3职责2Duty2职责4Duty4职责…...Duty….步骤Step步骤1Step1头脑风暴brainstorming步骤4Step4步骤3Step3步骤2Step2步骤5Step5职责DutyDACUM工作坊—方法论DACUMWorkshop--Method17STEP2：明确步骤cleareachstep时间：30min2020/1/3118XXX岗位序列XXXPositionsequence岗位1Position1岗位2Position2岗位3Position3岗位4Position4职责1Duty1职责3Duty3职责2Duty2职责4Duty4职责…...Duty….步骤Step步骤1Step1头脑风暴brainstorming步骤4Step4步骤3Step3步骤2Step2步骤5Step5职责Duty绩效标准KPI绩效1KPI1绩效2KPI2绩效3KPI3DACUM工作坊—方法论DACUMWorkshop--Method19STEP3：明确绩效标准ClearPerformancestandard时间：30min2020/1/3120XXX岗位序列XXXPositionsequence岗位1Position1岗位2Position2岗位3Position3岗位4Position4职责1Duty1职责3Duty3职责2Duty2职责4Duty4职责…...Duty….步骤Step步骤1Step1头脑风暴brainstorming步骤4Step4步骤3Step3步骤2Step2步骤5Step5职责Duty绩效标准KPI绩效1KPI1绩效2KPI2绩效3KPI3KSA分析KSAanalysisK1K3K2S1S3S2A1A3A2DACUM工作坊—方法论DACUMWorkshop--Method2020/1/3121什么是知识-K？Whatisknowledge—K?知识---经验的固化Knowledge—solidifiedexperience一般满足三个条件conditions：1、被验证过的verified;2、正确的correct;3、被人们相信的convinced;什么是技能-S？Whatisskill—S?运用知识/经验执行的一种活动方式或动作方式。Actiontouseknowledge如：1、跳绳ropeskipping、打字typewriting2、识别变速箱的一个零部件Identifyonepartingearbox3、运用8D方法分析异响问题Solvenoisyissuewith8D什么是态度-A？Whatisattitude—A?个体对特定对象所持有的稳定的心理倾向，并由此产生的行为倾向性。Steadymentaldispositionandbehaviortendency如：勤奋hardworking认真serious专注concentration礼貌courtesyKSA2020/1/3122KSA提取KSAextraction出色完成一个工作步骤需要哪些KSA？WhichKSAarerequiredtofinishwork?类别category具体内容content示例example知识knowledge1、事实truth2、概念concept3、原理（记忆或理解）Principle(memory/understanding)数据的类型Datatype技能skill1、原理（运用）Principle(application)2、流程方法、工具Process、tools3、问题解决Problemsolving1、电话沟通的基本技巧Telephonecommunicationskill2、数据收集的流程、工具、模板Process\tool\modelofdatacollecting3、消除客户提供信息的抗拒心理Howtoremovepsychologicalresistanceforinf