1 China Life AE and Best Practice Ver2.0-en

ChinaLifeITStrategyProjectTheAdaptiveEnterprise&ITBestPractices10&11January2004ChinaLife,Beijing2AgendaWelcomeandIntroductionofparticipantsEnterpriseArchitectureTheAdaptiveEnterprise&ITBestPracticesApplicationInfrastructureData•Day1(morningonly)•Day2•LunchITStrategyGovernanceBreakoutdiscussionBreakoutdiscussionRecapandConclusionsFeedbackfromdiscussionworkgroupsIntroductiontoworkshopDay2previewQ&A3AgendaTheAdaptiveEnterpriseInsuranceIndustryITBestPracticesChinaLifeTodayConclusion4AgendaTheAdaptiveEnterpriseInsuranceIndustryITBestPracticesChinaLifeTodayConclusion5PracticingwhatwepreachHP’sownadaptiveenterprise6Thebiggesttechmergerinhistory–HP&CompaqThesizeoftheITtaskThedesiredresult:1,200networkedsites215,000desktops49,000networkdevices7,000+applications900+webserversandinfrastructure21,671servers228,000mailboxes26millionemailsaweek30millionB2BmessagesmonthlyCustomersandpartnersinteractwithHPasonecompanyProductsandsolutionsgo-to-marketthroughintegrated,globalsupplychainsHPworkforceoperatesasasinglecompanyITcostandcomplexityarereducedBusinessperformanceimproves7Improveagility:•Enablebusinesstorespondtochangingmarketsandcompetitivepressures•EnablebusinessandITtosynchronize•UseabilitytochangeasacompetitiveadvantageManagecosts:•Reducecostofchange•Loweroperationsandacquisitioncosts•Balancefixedvs.variablecostsMitigaterisk:•Ensuresecurityandcontinuityofbusinessoperations•Riskofnotinnovating•ImpactoftechnologyimplementationonpeopleandprocessIncreasequality:•Improvecustomersatisfaction•Linkandextendvaluechain•ImproveservicelevelsacrossthevaluechainBusinessagility:thenewdimensionTraditionalmanagementhasfocusedoncostandquality.Leadersoftomorrowareactivelymanagingriskandtreatagilityasacriticalsuccessfactor8AdaptiveEnterprisereferencearchitectureBusinessStrategyOrchestrationoftheflowofgoods,information,andvalueacrossavaluechaintoaccomplishtheobjectivesofthebusinessBusinessProcessesandInformationOperationalReferencemodelsandbusinessrulesandpolicies,keyperformanceindicators,andflowoflogicalinformationApplicationsApplicationisoneofthekeyenablersoftheCore&mainsupportingBusinessProcesses.,andprovidesbusinessinformationDataAccesstoinformationisakeyfactorinreducingthetimeneededtorespondtochangesinindustry,customer,andinternalsituationsorrequirements.InfrastructuresTheinformationtechnologyinfrastructureshouldbereliable,available,costeffective,anduseshared(virtualized)resources.GovernanceManage&Control,ConnectdistributedbusinessprocessesandITserviceswithresourcesIntegrate&Orchestrate`BusinessStrategyDemandInfrastructureVirtualizedResourcesResourcesVirtualizationSourcingSharingPoolingClientsImaging/PrintingServersStorageInfrastructureServicesWeb/Gridservices…Document/ImagingservicesNetworkSoftwareEnviron-mentSupplyBusinessProcessesInformationApplicationServicesInfoPolicies/StdsProcessModelsProduct…BusinessDocsBusIntelRptsMobility/NetworkservicesDatabaseservicesRegistryservicesTrust&SecurityservicesCollaborationservicesITBusinessSupportMgtIntegrationChannelITOperationsSupportManage&controllifecyclePolicy-basedControlIntegrate&OrchestrateOperationalReferenceModelsBusinessRulesandPoliciesKPIBusinessProcessDesignDataService9ITisabusinessacceleratorthatdrivesbusinessvalue•Achieved$3billionincostsavingsin9months•Delivered$1.3billioninsupplychainintegrationsavingsinfirstninemonths,$1billionmorenextyear•e-businessoperationsonapathtotripletransactionvolumeby2004•Reducedbuild-to-orderPCmanufacturingcostsby26%•Rolledoutworld’slargest,mostcomplexPeopleSoft8.0e-HRinstallation•Reducedfinancialtransactionprocessingcostsbyalmost$20millionannually•Reducedandsimplifiedapplicationsportfoliofrom7,000to5,000•ReducedoverallITcostsby24%10Businessandtechnologyinnovation2Architectandintegrate4Extendandlink3Manageandcontrol1MeasureandassessHowdidwedoit?Adisciplinedapproach•Anintegratedplanofrecordwithrigorousprogrammanagement•ApplieddesignprinciplesacrosstheentireITenvironment•Deployedadaptivenetworkarchitecturetoenabledayonecommunicationwithsuppliers,employeesandcustomers•ImplementedUtilityDataCenterinPaloAlto,Bristol•ImplementedKeyChaintoenablesupplierstodealwithreal-timeshiftsinpricing,productionandcapacity•OutsourcedITenvironmenttoHPServices•Scalinge-businessoperations11AgendaTheAdaptiveEnterpriseInsuranceIndustryITBestPracticesChinaLifeTodayConclusion12GlobalmarketpressuresintheinsuranceindustryCustomers’expectationsFlighttoQualityCustomizedComplexProductsPriceSensitiveOneStopShoppingFinancialaccountabilityandgovernanceNewInternationalFinancialReporting(accounting)StandardsforinsurersSarbanesOxleyfinancialaccountabilityRiskmanagementandgovernancerequirementsDistributionsophisticationProfessionalagentsBancassuranceChannelintegrationGlobalizationFinancialServicesIndustryconvergenceFreeTrade/NewentrantsNewmarketsGlobalOutsourcingMergers/Acquisitions/Alliances/JointVenturesVolatilefinancialmarketsNewinvestmentclassesNegativespreadsAssetLiabilitymanagementFundmanageraccountabilityInsuranceindustryGlobalforcesarechangingthenatureoftheinsu