e7的星级酒店实习生管理问题研究

华侨大学硕士学位论文基于人力资源管理的星级酒店实习生管理问题研究姓名：谢宝田申请学位级别：硕士专业：管理学旅游管理指导教师：汪京强20100601112spss16.0286t2AbstractThenumberofinternsinhotelemployeesisrapidlyincreasingastherapiddevelopmentofChina'shotelindustryandtourismcolleges.ManagementonInternsinrecentyearsbecomeanewresearchdirectionoftourism,andattractsmoreandmoreattentionfromscholars.Inthisresearch,mostpointisfromtheschooltodiscusshowtheeffectivemanagementoftheinterns,whilethereareveryfewarticleswhicharefromthehotelmanagementperspectivetodiscusstheinternsmanagement.Thisarticle,basedonthehotelhumanresourcesmanagementperspective,clearlydefinedthegroupofinternsanddistinguisheditfromregularemployees,analyzedthecommonproblemsandcausesoftheseproblemsduringcurrenthotelmanagementininterns;andanalyzedthefactorsaboutinternsmanagement,thenproposedsystematicallyhotelinternsmanagementlevelmodelandthecountermeasures.Themaininnovationofthispaperincludesthreeaspectsinthefollowing:First,basedonpreviousresearch,redefinedtheconceptofhotelandinternsinChina,andanalyzedtheperformancecharacteristicsofthehotelinternship,andsummedupthecurrentproblemsandcausesoftheseproblemsaboutthemanagementofinternsintheory.Second,selected12starhotelsinXiamenCityasthesampleandusedquestionnairesandinterviewstoinvestigatetheinternstogetthefirst-handinformation,andusedspss16.0statisticalanalysissoftwaretoanalyze28factorsinthequestionnaire,extractedsixfactorsaccordingtoprincipalcomponentanalysis,andre-namedthesesixfactors,basedonthefactoranalysis,comparedthedifferenceofmeanbetweeninfluencingfactorsoftheexpectedandactualexperiencefactorsaccordingtoindependentsamplesttest.Third,onthebasisofthetheoreticalandempiricalanalysis,putforwardinnovativelythehierarchytrainingmanagementmodelfromthehotel,schoolandinterns,andproposed3specificmanagementmeasures.KeywordsStarhotel;Intern;HumanResourceManagement;Countermeasure61978[1]301-1200814099432182157125616518[2]1-12000-2008Table1-1Thenumberofdomesticstar-ratedhotelsfrom2000to20082000602911735218993061600200173581294412287374875320028880175635284644148102003975119872731664864796200410888242971391450966652005118282811146429154976132006127513021369477956986032007135833691595530757185942008140994321821571256165181-121200271-12000-2008Chart1-1Thedevelopmenttendencyofdomesticstar-ratedhotelsfrom2000to2008200637605021591108694337312008125[3]890%100%[4]199021549022200881044.00[5]35%[6]9spss16.02861%1.2.101978[7]961971-2EBSCOHOSTElsevierSDOL(ScienceDirectOnLine)hotelrestauranttraineeinterninternshipgooglehoteltrainee,hotelinternhotelinternship,restauranttrainee,restaurantinternrestaurantinternship251-2Table1-2ThenumberofpaperstointernasthethemeinCNKI2000200120022003200420052006200720082009100117147184197257608703742412012226161735151120002006971.1[8]42123[9][10]12353+131[11][12]2+12150%[13]41118632360720[14]63132000[15]13222112[16][17]2+12[18]2.1[19][20][21][22][23]14[24][25][26][27]2[28]15[29][30]3.1999[31]2007[32]2007[33][34]16200112(17)spss16.02861%1819spss16.0T12spss16.02866t201.Hotel[35]1800[36]2003GB/T14308-2003tourismhotel[37]412342.21()[38]1214m23m261416m233.5m2138cm24131620m2()3.55m2152cm20m256m2168cm26m210m2/221.[39][40][41]()[42]2.[43]()()23()3.1/2345242070[44][45]X-YFredrickHerzbergX-Y[46]XYXYX-Y[47]XXX[48]122534Y[49]1Y2Y3(TwoFactorTheory)(Motivator-HygieneTheory)FredrickHerzberg[50][51][52]1.262.[53]1.[54]27[55]2.[56][57]3.[58]28[59]293-303135%323312[60]2009191849.6220.38224.259.8999.3910.38%67.2610.8432.139.43%2009196.2520.971750.2421818.378.15931.8735.1307.01-12.44624.8684.24181.597.57%2009167520231950103112[61]4-14-210534944-1Table4-1Theoperatingperformanceoffive-starhotel2007542391198601587660%6512008545352204791805357%6836.98%3.12%1.37%-3%4.92%4-2Table4-2Theoperatingperformanceoffour-starhotel20071775169389272966567%40520081877469385693131364%3983.06%-0.92%4.15%-3%-1.73%25124-3Table4-3Thelistsofsamplehotel357232Likert1,2,3,4,512345Liken2064284-4(B)AB(B)BA7ABCDABCD364-4Table4-4Theaffectingfactorsofinternandthecodeofvariable01A115A1502A216A1603A317A1704A418A1805A519A1906A620A2007A721A2108A822A2209A923A2310A1024A2411A1125A2512A1226A2613A1327A2714A1428A28112237251275124002652124466.25%92.1%4-54-5Table4-5Thestructureofsamples5823.8%23496.7%18676.2%83.3%6827.9%22491.8%/17672.1%104.1%00%41.6%00%62.5%3413.9%7028.7%9438.5%41.6%9438.5%3213.1%1666%5422.1%20.8%8233.6%20.8%20.8%20.8%8836.1%4008233.6%-13454.9%400-8007430.3%-229.0%801-12008032.8%00%120083.3%4-515823.8%18676.2%38223496.7%83.3%3/6827.9%17672.1%422491.8%10464.1%1.6%2.5%59438.5%77%3413.9%166.6%20.8%20.8%68233.6%7028.7%5422.1%84.4%3213.1%41.6%20.8%791%8836.1%15454.9%229%184008233.6%400-8007430.3%801-12008032.8%120083.3%4-6393A19A64.354.29A83.483284-6Table4-6DescriptivestatisticsofthesamplePanelAPanelB(Mean)(Std.Deviation)MeanStd.DeviationA13.940.933.611.124A23.751.0093.521.046A34.160.8473.751.033A43.590.9433.331.087A53.551.1363.521.166A64.290.6983.821.037A73.861.0783.591.141A83.480.9723.051.156A94.120.8584.17.869A103.761.0613.431.076A113.910.8623.681.006A124.080.8963.891.003A134.120.8683.80.995A144.170.8693.761.179A15