跨国零售行业厨房家电用品供应商选择的研究

上海交通大学硕士学位论文跨国零售行业厨房家电用品供应商选择的研究姓名：宋毓新申请学位级别：硕士专业：工业工程指导教师：李树刚;高林20081201I(AHP)FSE,IISTUDYOFKITCHENANDAPPLIANCESUPPLIERSELECTIONINMULTINATIONALRETAILINDUSTRYABSTRACTSupplyChainManagement(SCM)becomesahottopicoftheoreticandapplicationstudyinmodernbusinessenvironment,supplierevaluationandselectionintheenvironmentofSCMisthekeyfactortothesuccessofasupplychain.Thisthesisfirstintroducedrelateddefinitionandtheoryofsupplychainmodel,introducedretailindustrysbasiccharacteristics,analyzedthefactorswhichmayimpactsupplierselectionintheenvironmentofSCMandtheimportanceofsupplierstrategicpartnershiprelationships.Furthermore,thethesisaddressedandestablishedsupplierselectioncriteriasystemthroughanalyzingsupplierselectionrequirementsandcriteriaaswellasrelevantresearchresults,analyzedandcomparedexistingsupplierevaluationmethods,introducedAHP(AnalyticHierarchyProcess)andFSE(FuzzyIISyntheticEvaluation);studiedthefeasibilityofcombinationofthesetwomethodologies.Finally,analyzedcurrentsupplierselectionandevaluationmethodsofaFortune500multi-nationalretailcompany,putforwardcombinationofAHPandFSEtobeappliedintokitchenandhomeappliancesupplierselectionforthecompany.Basedonthestudy,setupamodelofsupplierselectionandprovedthefeasibilityofthemodelinapplicationthroughcasestudy.KEYWORDS:SupplyChainManagement(SCM),MultinationalRetailIndustry,Supplier,AnalyticHierarchyProcess(AHP),FuzzySyntheticEvaluation(FSE),EvaluationCriteriaSystem____11.1(SupplyChain)(),,1)2)3)4)21.2DicksonGW196623WeberDickson1967199074Eliram(1990)SymtkaClemens(l993)WeberLuizendeBoerHatherall8Yahya&Kingsman(1998)20:1999,,1.31.3.131.3.2C-TPAT1.3.3AHPFSE42.12.1.1[1]2.1.21[1]/51Figure1SupplyChainOperationStructureModel2.1.31)()2)3)4)2.2123/62.2.1CSCMPSCM[2]FredA.Kuglin()[3]Evens[4](Phillip)[5]2.2.251)2)3)JIT4)5)72.2.3:1)M.DouglasM.Lambert2)19983)20063E-auction24)5)86)NikeSunKodak2006(Flextronics),Apple90%7)93.1RetailerCutupBreakbulkMichaelLevyA.BartonA.WeitzEssentialsofRetailing[6]BarryBermanRJoelREvansretailingJayHBaker1998Retailing1)102)3)3.2(Win-Win)[7]3.33.3.111(MaloniBenton1997)SupplyChainPartnership:[8]:3.3.21):MRPJIT:2)123)1990WTO3.4131)2)3)4)5)JIT6)7)8)143.552A.E.AB.C.D.2Figure2SupplierSelectionFlowChart15B.SMARTC.D.E.164.1901999A.T.Kearney16219951998495172283173Figure3SupplierClassificationMatrix184.2ITGWDickson(1966)170123[9]1Dickson1Quality2ManagementandOrganization3Delivery4OperatingControls5PerformanceHistory6RepairService7WarrantiesandClaimPolicy8Attitude9ProductionFacilitiesandCapacity10Impression11Price12PackagingAbility13TechnicalCapability14LaborRelationsRecord15FinancialStatus16GeographicalLocation17ProceduralCompliance18AmountofPastBusiness19CommunicationSystem20TrainingAids21ReputationandPositioninindustry1922ReciprocalArrangement23DesireofBusinessHatheran19888[10]Weber19911967199074/[11]1998202000ERPERP20002001b),,,4.3,,:1)()2)3)4)5),6)204.44:322215.15.1.1(Activity-BasedCostingABC)(RobinCooper)(Robert.S.Kaplan)1988[12]:(l)(2)(3)(4)ABCABCABC805.1.2()1996[13]:ijjikDcqppSj×+×−=∑)(min(5.1)kS:ikpiminpqjc22ijD:iSiS5.1.35.25.2.12070(T.L.Satty)[14](AnalyticHierarchyProcess,AHP),()(),,,,,AHP5.2.2[15][16]235[15][16]AHP3CiCijCDelphi193319135792468ijijajijia=1/ija…bnnBiBnbi2bi1bn1bijbn2binbnj……………………………CB1B2B1B2BjBnb1jb11b12b1nb21b2jb22b2n………………………………24BijbCibjbnCICI=(maxλ-n)/(n-1)maxλCR=CI/RIRI4RI4RI[15]CR0.1BiCiW()5.2.3AHP5.35.3.12060L.A.Zadeh123456789101112131415RI000.580.91.121.241.321.411.451.491.521.541.561.581.5925,5.3.24:UVRW[17][18]:CDelphiCCCiCC1,C2Ci,C=(C1,C2,Ci)=jiCCΙ(ji≠)Ci,i=1,2,…n,XiniCi={Xi11,X121,…,X1n1},i=1,2,…,n,∑==ninin1nCniCiWW=w1,w2wi,11=∑=niiwWi=w11,w12wij,11=∑=mjijwi=12nj=12mwijCijCimCijVFvkv=(v1v2vk)CiRi=(rij,k)ni*m,i=1,2,…,10;j=1,2,..,ni;k=1,2,…,mrij,kXijVkRi[0~1]xij∑=nkkV11CiBi=iiRWο=(bi1,bi2,…,bim),i=1,2,…,nbik:ikb=kikniijrw,1∑=,,1ikniikrwb∑==k=1,2,…,m.26iCBiiCCV==imiimmibbbbbbbbbBBBR..............................21222211121121iCCW=(w1,w2,…,ws),C),...,(2,1mbbbRWB=°=tptpybSkmkpkp,...,2,1,1==∑=pkbpk5.3.3,,,5.45.4.1[19]275.4.2,,KhooCook(Case-BasedReasoning),,Albino(NeuralNetworks)VokerkaWeber[20](DataEnvelopmentAnalysis,DEA),,,,,DEA5.4.35.4.4(LinearWeightingModels),,GregoryTimmerman1986(CategoricalMethod),(+)(0)(-),5.4.5[18]5.528AHPFSEAHP45:1)()2)C-TPATR&D()3)AHPFSE4)XXX46[1]..:.2000[2]CouncilofSupplyChainManagementProfessionals.[3]FredA.Kuglin,Customer-CenteredSupplyChainManagement,1998[4]NormanMScarborough.,,2006[5].,,2005[6].2007[7]WEBERCA,CURRENTJR.Amultiobjectiveapproachtovendorselection.EuropeanJournalofOperationalRe-search.1993,68(2):173-184[8]MALONIMJ,BENTONWC.SupplyChainPartnerships:opportunitiesforoperationsresearch[J].EuropeanJournalofOperationalResearch,1997,101(3).419-429.[9]GaryLRagatsRobertBHandfieldThomasVScannell.SuccessfactorsforintegratingsuppliersintonewProductdevelopment.JProdInnovManag199714:190202[10]/.M,2000[11]DavisT.Effectivesupplychainmanagement.SloanManagement:TextandcasesNewYork:McGraw-Hill199635-46[12]...19968[13]FilipR,JozefK.VendorSelectionandEvaluation:andActivity