上海电信信息化规划和信息系统建设研究

上海交通大学硕士学位论文上海电信信息化规划和信息系统建设研究姓名：俞励鸣申请学位级别：硕士专业：工商管理指导教师：徐博艺20050612[1]ITITITITITREASEARCHONTHEINFORMATIONSYSTEMPLANNING&CONSTRUCTIONINSHANGHAITELECOMCOMPANYLIMITEDABSTRACTAttheeraofneweconomy,theconceptofinformatizationhasbeengonedeeplyintopeople’sheart,whileenterprise’sinformatizationconstructionhasgraduallybecomethemainbodyofinformatization.Enterprise’sinformatizationhasbecomethebreachentranceofbringingalongitseachtask’sinnovationandupgrade,whichistheimportantpointofcurrentinformatizationworking.AccordingtoStateDepartment’sdecisionofstrategicrecombinationandreformatpostindustry,ShanghaiTelecomexperiencedaseriesofsysteminnovation,changedhisoldroleasoneenterprise-administrativecombinedcompanyintoanewtelecomoperatorandinformationserviceproviderwhomustfacetothemarketcompetition.AlongwithShanghaiTelecom’scontinuousupgradeofcomingintoHKandotheroverseamarketandbusinessflow’srecombination,alongwithtelecomcustomers’increase,telecombusiness’scontinuousexpandinganddevelopment,thedailyincreaseonthebusinesshandlingcomplexityandmarketingflexibleresponse,theadministrativechangeandbusinessdevelopmenthasbroughtforwardthehigherrequesttotheinformatization.HenceShanghaiTelecomurgentlyneedasetoffeasibleinformatizationplantodirectitsconstructionandmanagement.Toenhancethesupportingpoweratinformatization’ssystem,wecanwellsupportthemarketing,salesandservice’sbusinessflowfocusedintheclient,realizethenetrunningsystemasmarket’sdirection,ensuretoestablishahighefficiententerprisemanagingsystem,upgradethemanagingabilityofrunningcostandenhancethecontrollingabilityofbusinessincome,thuswecanjointhemarketcompetitioneffectivelyandupgradeenterprise’scorecompetingforce.Soit’sverymeaningfultoinvestigatetheissuesofShanghaiTelecom’sinformatizationplanning..Afterseveralyears’developmentofinformatization,ShanghaiTelecom’shasbuiltupacommunicationservicesystemwithcertainscopeandgoodquality,ithasbasicallycomeintoasamelevelcomparedwithdevelopedcountryathardwareequipmentsuchasnettype,netequipment,etc..Alltypesofbusinesssupportingsystemlikecountingsystem,netmanagingsystem,97businesssystemhavebeenputintouseonebyone.Theseoneshaveobtainedobviousachievementthroughrunningmanyyears.Businesssystem’srunninghasaccumulatedalotofhistorydata,butsincesystem’sbuildupaimsatvariousbusinessgoal,systemswerecomparativelyindependentwitheachsystemstructureandformedmanyinformationisland.Throughinvestigation,thethesisproposessomedetailedsuggestionandimprovingstrategy,itcanbetakenasreferencetoimproveShanghaiTelecom’sinformatizationconstructionandmanaginglevel.Thisthesisbeginswiththeintroductionoftelecomsectordevelophistoryandmajorbusinessproducts.AnalysistheexternalenvironmentofcustomerneedsandindustrycompetitivestatusandinternalenvironmentforShanghaitelecomspecialrequirementtoITstructure.AccordingtotheanalysisofShanghaitelecomcurrentITstatus,businessprocess,dataandapplicationsystem,pointsoutthestudyofITsystemprinciple,purposeandtaskbasedoncurrentITsystemandexistingissues.ItsdiscussestheShanghaitelecomITinfrastructureandsystemestablishmentfromfulfillmentpointofviewaswell.1Accordingtotheexistingproblemsatthebusinessprocess,dataandapplicationsystem,itputforwarditsownsuggestionandimprovedopinion.2.Itstudied enterprise'sfutureinformatizationtargetsystemframeand made careful investigation and analysis to shanghaitelecom'sinformationsystem'sbasic facility construction and applicationsystem'sconstruction.Meanwhile,itgaveoutmoreopinionsandsuggestionssuchasITorganization’sestablishmentcooperatedatamodel’sbuild-up,applicationsystemframe’sconstruction,etc.Onthebasisofaboveanalysis,thisthesisconcludedseveralaspectswhichshouldbeemphaticallyconsideredintheprocessofShanghaiTelecominformatizationconstruction.Forexample,toperformactivelytheinformatizationplanning;toinsistontheprincipleofcombiningbetweeninformationsystem’sconstructionandmaintenancemanagement;tobuilduptheuniformflowofsevereITprogram’sapplication,audit,constructionandcontrol,toensureun-repeatedconstructionlikenotconstructingisolatedsmallapplicationsystemsoastoletbusinessstrategyandITstrategyhaveabettercombinationandcontrolITinvestmentmeantime;toregardtheinformationsystem’ssafetyproblemthroughbuildingupeffectivesafetysystem;todefinitizetechnologybasicestablishment’sstandardandstrategy,toregardstandardjob,tosuperviseallapplicationsystems’developmenttotakethetechnologystandardwithunitedplanandsoon.Lastly,thisthesismadeaprospecttoShanghaiTelecom’sinformatizationconstructionandmanagement’sfuture.KeyWords:ITStrategyPlanning,ShanghaiTelecom,Informatization,InformationSystem200557200557200557MBA1WTOMBA2ITITITITITMBA31.11881188219781992[2]1989301990199582000SDH64301989111219951125198958199311100199542001996430019974400199812500100200280019891319851478199772002MBA454208019991989581199516.81998125.3320021989362.8%1995188.6520.83%200266950.7%5.6IC199810.2200227520005000200228200541501995ATM2000ATMADSL1.2188119496819495271957MBA519971219981999200071200012200211141511181.3(PHS)e160168800DDDIDDIC2002013001790817901IPISDNPBXCentrexWACDDNATMMPLS