中国电信信息化业务发展研究——以海南省电信为例

上海交通大学硕士学位论文中国电信信息化业务发展研究——以海南省电信为例姓名：刘峰申请学位级别：硕士专业：旅游管理指导教师：孟宪忠20090101THESTUDYOFCHINATELECOM’SBUSINESSDEVELOPMENTININFORMATIZATIONAREASACASESTUDYOFHAINANTELECOMABSTRACTWiththedevelopmentofthesociety,wearenowmeetingadualtransfer,thatisthetransferfromtheagriculturalsocietytotheindustrializedsocietyandthetransferfromtheindustrializedsocietytotheinformationsociety.ChinaTelecom,thebiggestfixed-netserviceproviderandoneofthemainprovidersofInformatizationbusiness,hastomakegreatcontributiontothetransferofthesociety.ButwiththeevolvementoftheTelecomindustry,thecustomersbecomemoreandmorecomplicated,ChinaTelecomcan’tmakecontinualsuccessdependsonitstraditionalbusiness.Atthesametime,theamalgamationofdifferenttechnologiesanddifferentindustriesmakesChinaTelecomfacemuchmorecompetitionformboththeotherTelecomoperatorsandsomenewcompetitorssuchasIPod,GoogleandMicrosoft.So,ChinaTelecomhastokeepimprovingitselfandbecomeaintegratedinformationprovider,paymoreattentiononthedevelopmentofinformatizationbusiness.ThedevelopmentoftheinformatizationbusinessisalongandsystematicprojectforChinaTelecom,itrequirestheChinaTelecomhastomakescientificdecisionbasedontheanalysisofexternalandinternalenvironment.ThepurposeofthepaperishelpChinaTelecomfindaproperwaytodevelopmentitsinformatizationbusinessandWeselectedHainanTelecomastheresearchcase.Atfirst,weanalyzedtheimpactofthedevelopmentofthesociety,thedevelopmentoftheindustry,thedevelopmentofthetechnologyandtheamalgamationofdifferentindustriesonthedevelopmentofChinaTelecom.Then,weanalyzedthetransferstrategyofChinaTelecom,especiallythemeaningofitsnewstrategy“Focusonthecustomers’informationinnovation”.Wealsosummarizedthedevelopmentoftheinformationtheory,andbasedontherealenvironmentofoursocietyanalyzedthecharacteristicsanddevelopmenttrendsoftheinformationindustry.HainanTelecomisthebiggestintegratedinformationbusinessproviderinHainanprovince,ithasalreadyaccumulatedmuchexperienceinthepast,soweitemizeditsbusinessandanalyzeditsadvantagesanddisadvantages.InordertohelpHainanTelecomtomakerightdecisioninfuturewealsoanalyzeditsmaincompetitorHainanMobile.Atlast,basedonthenewesttheoryintheinformationareaandthereferenceoftheexcellenttelecomoperators’experienceweformulatedtheinformationbusinessdevelopmodelforHainanTelecom,suggestedtheinformationbusinessdevelopviewofHainanTelecominfuture,thebusinesseswhichHainanTelecomshouldcarryoutimmediately,theinformationbusinessdeveloptacticcomparedwiththecompetitorsandriskdefendingstrategyinfuture,hopingthiscanhelpHainanTelecommakesuccessinthedevelopmentofinformationbusiness.Keywords:informatizationtelecomtransferbusinessdevelopment11.1311.1.11949-19871949199821-1Fig.1-1ThedevelopepathofChinaTelecomindustry1988611199319938800450VSAT19941()CHINANET31994719954199711998199710()(())19981998319992319994200091231200012200111WTO2001105+12004()2008524CG1.1.24ITERP1.1.33C(Computer)(Communication)(ConsumerElectronic)FMC3C3C3CFMCFMCFMC(1)(2)(3)(4)(5)5IPITCTICTICTITCTICT1.1.420051623/1.23281-1Chart.1-1ChinaTelecomenterprises’business1.2.3.4.5.6.7.78.IT9.10.1.2.3.1.2.ITSRFID1.82.1.2.3.1.2.3.1.2.3.91.31-2101-2Fig.1-2Researchframework1ICT112ICTsICTs3412informationization2060207019939NationalInformationInfrastructureNIIInformationSuperhighwayInternetInformationTechno1ogyIT2.12.1.1132.1.2,2.1.3GDP2.1.490ICTs()ICTsICTs142.2ICTsICTs1946,,1965IBM360,,,ICTs2.31949-19781519791199716217183.120072.12.1620082.81200852.3%44.2%16.7%14%200759%25%10%6%2200821gov.cn3.520062.167%2008600200712%20071922.6%60%3200821780020.62.72.167.3%1.435.7%427%7%50%520082186.6%81.4%76.9%22.1%46402006871%6ITICT200716ICT4024.6200612.5%ICTICTICTICT;ITICT7202007ICT20078311683.21200832007147200631.3%200676%56.6%70%2SIP2120071201040%201098.639.532006GPDI200647.34%4.73%43.2%4.50%0.24%IPTV4GPDI20082010550%90%201026005B2C20062010B2C60%2010B2C660B2C50%100%67%50%11%B2C62220202006200660201080050%7IPTVIPTV2007IPTV2007CEO20073IDC20072011IPTVIPTV20101050IPTV2007IPTV72007IPTVIPTV30158200792008323103.3200620201224342556782692720046182700149199100,4.12005ICT32008284.1.14.1.21220950%20071-1120060.1%8.4%6.0%15.2%3ITIP29453G67IT21NExT304.24.2.1.8090MIS9097971999OA2000ERPCRM4.2.21100003523781013121032350%1/41/81879295129334200845505032,ADCApplicationDataCenterADC,ADCERP7362006420066819.9%20067M.Music8OTASTKPC92007375.15.1.11235.1.21IT2IT3NTTDATANTTDATAITITCT38IT5.1.3ICTICCT5-1ICTFig.5-1ITCconnectionareasICTIC1C23IC4CICTsICCTC39ICT5.2ICTsICTICTICTs1ICTICTICTICTICTICT2ICTICT40ICTICT5-25-35-45-2ICTFig.5-2ICTsolutionforgovernmentsandenterprises415-3ICTFig.5-3ICTsolutionforfamily5-4ICTFig.5-4ICTsolutionforperson42ICTICTICT5.3ICTsICTICTICTs435-5Fig.5-5BusinessviewofHainanTelecom445.45-6Fig.5-6ThedevelopepathofHainanTelecombusinessFMC451EEEE46ESPFMCSP234FMC54765.512E3454867891011495.6C1ab50c()abc51//NTTDoCoMoi-Mode5-8525-7Fig.5-7Telecomind