服务外包英语教案unit6

课题Unit6DealingwithCustomers课型Speaking&Listening教学时数2教学目的Knowledgegoal:tounderstandhowtodealwithcustomersbyspeakingandlistening.Abilitygoal:beingabletotalkabouthowtodealwithcustomers.Qualitygoal:developSscommunicationabilitiesandcooperativespirits重点dialogueunderstandingbylistening.难点correctlyexpressideasaboutcommunicationpractices采用教法CommunicativeApproachTask-basedTeachingMethodSituationalTeachingMethod学法建议Participatory&cooperativelearning教学过程设计Step1leadin(10mins)SsdiscusshowtodealwithcustomersinasuccessfulwayStep2StartingUp(20mins)Task1,Task2&Task31.TleadsSstodiscussinpair2.Ssreporttheirideas3.TmakesupforitandsummarizeswhatSssaidStep3listening(30mins)1.ThelpsSstounderstandthedifficultpointssuchaswordsandexpressions2.TplaystherecordingforthreetimesandSslistentodoEx.3.Tcheckstheanswersandhelpstounderstandthescript4.TleadsSstodiscussmoreStep4speaking(25mins)1.Ssinpairpractice2.Sspresenttheirdialogue,TandotherSsgivescores3.TmakeasummaryStep5summary(5mins)Tmakesasummaryofwhattheylearnedinthisclass备注思考与练习Pre-readpassage1&2教学后记课题Unit6DealingwithCustomers课型Reading教学时数2教学目的Knowledgegoal:toreadthepassagestoknowmoreabouthowtodealwithcustomersinasuccessfulwayAbilitygoal:todevelopSs’readingability;Qualitygoal:toimproveSs’patienceandperseveranceinreading重点developmentofSs’readingskills难点developmentofreadingskills采用教法CommunicativeApproachMulti-mediaMethod学法建议participatory,cooperativelearningandself-accesslearning教学过程设计Step1.review(10mins)TaskssomeSstoactoutthedialogueonP103Step2pre-reading(15mins)1.Tintroducessomeskillstoreadapassage2.ThelpsSstoknowthenewwordsandexpressionsinpassage1&2Step3.while-reading(25mins)1.TasksSstofindouttopicsentencesofeachpara.2.Ssrereadtodotheex.onP104-105&P108Step4post-reading(35mins)1.ThelpsSstounderstandthepassages2.SsreadaloudStepsummary(5mins)1.Tsummarizestheimportantpointsthathavebeenlearnedandpracticed;2.Sssummarizewhattheycanorcannotdo备注思考与练习SsreadPassage3&4教学后记课题Unit6DealingwithCustomers课型Writing教学时数2教学目的Knowledgegoal:learntowriteacomplaintletterAbilitygoal:developSs’writingability;Qualitygoal:helpSstoprofessionalability重点writingacomplaintletter难点ImproveSs’writingability采用教法LectureMethodTask-basedTeachingMethod学法建议participatory,andself-accesslearning教学过程设计Step1review(5mins)TleadsSstoreviewwhatwaslearnedlastclassStep2presentation(20mins)lookatthesamplesandsummarizetheformofacomplaintletterStep3practice--writingtask(25mins)Step4Mini-project(30mins)Step5tipsforoutsourcingprofessionals(10mins)备注.思考与练习previewunit7教学后记