深圳威尼斯皇冠假日酒店管理培训生项目

1CrownePlazaShenzhenManagementTraineeProgrom深圳威尼斯皇冠假日酒店管理培训生项目2Whyisit?•Thepositionexiststointroducethetraineetoallaspectsofhoteloperationsandinparticular,thesystems,proceduresandphilosophiesoftheIntercontinentalHotelsGroup.•TheTraineeshipalsoincludesstructuredsupervisoryexperience,whichexposesthetraineetotheskillsofpeoplemanagementandformsthebasisforfurtherdevelopment.•Theaimistodevelopmanagersofthefutureforyourhotel.3•Tobuildatalentpoolandbenchstrengthformiddlemanagersin2to3yearstimeline•TobuildemployerbrandasknownforcompanywhoinvestsongrowingpeopleandhighpotentialmanagementObjectiveofCPSZManagementTraineeProgram4HowitWorks–ProgramFrameworkOn-the-JobTrainingTraining&DevelopmentPerformanceManagementSuccessionPlanningRecruitment•18monthsprogram,indifferentfunctionsincludingHR,FO,HSKP,S&M,F&B,Fin(SampleprograminToolkit)•RecruitasLevel8(Serviceassociates/Supervisor)accordingtothecandidate’sexperienceandbackground•1-2levelsupuponsuccessfulcompletionoftheprogramdependingonperformance(Performancemanagementandsuccessionplanning)•Currentsystemintegration-OnBoarding,Training&Development,PerformanceManagement,SuccessionPlanning•SpecializedProcessinareaslikerecruitment,orientation,on-jobtrainingOrientation5OrientationOn-the-JobTrainingTraining&DevelopmentPerformanceManagementSuccessionPlanningRecruitmentChineseNationalityArelevantDegree/DiplomainpreferablyHotel,CommerceorBusinessManagementMinimum6monthsexperienceinhospitalityoraserviceindustryenvironmentStrongcustomerserviceorientationEffectivecommunicationskillsConsistentlystrivingtolearnandapplyskillsandknowledgeSelfmotivated,showsinitiativeandflexibilityMobilityEnglishproficiencyExcel/WordoperationRecruitment6ManagementTraineeSelectionCriteria1.Competency2.SkillsSet3.Intelligence(capabilitypotential)4.FitCPSZManagementTrainee71stInterview&AssessmentActivities1.Competency2.SkillsSet•EnglishTest•WindowOperationTest3.Intelligence(capabilitypotential)•IQTest4.Fit•GroupExerciseCPSZManagementTrainee•CBIInterview•Presentation8InterviewGroupExercisePresentationIQTestTranslation/ComputerTest‘45•Teamwork•Impact&Influence•CustomerFocus•ProblemSolving&DecisionMaking•Impact&Influence•Planning&Organizing•DriveforResult•Implementation•Arithmetic•SpatialSkill•Logical•ShortTermMemory•RoteUtilization•Algebraic•VisualApprehension•Geometric•Intuition•ComputationalSpeed•Teamwork•Leading&DevelopingPeople•DriveforResult•CustomerFocus•UnderstandingOperation•OralEnglish•English•Windowoperation•Planning&Organizing•Implementation‘30‘30‘20‘45ManagementTraineeSelectionProcessDurationAssessmentActivitiesAssessmentAreas9OrientationOn-the-JobTrainingTraining&DevelopmentPerformanceManagementSuccessionPlanningRecruitmentIHGManagementTraineeon-boardingCentralizedOffJobOrientationServiceProgramOn-jobOrientationOrientation10OrientationOn-the-JobTrainingTraining&DevelopmentPerformanceManagementSuccessionPlanningRecruitmentHumanResourcesTraining&DevelopmentFinanceSalesandMarketingFoodandBeverageFrontOfficeHousekeepingOn-the-JobTraining11OrientationOn-the-JobTrainingTraining&DevelopmentPerformanceManagementSuccessionPlanningRecruitment•ManagingTrainingandDevelopment•CraftTrainingCertificate•GroupTrainingCertificate•SupervisoryLeadership•TotalQualityManagement•PerformanceManagement•E-CornellCourse•OtherfunctionalTrainingTraining&Development12OrientationOn-the-JobTrainingTraining&DevelopmentPerformanceManagementSuccessionPlanningRecruitment•PerformancePlanning•MidYearPerformanceReviews•AnnualPerformanceReviewsPerformanceManagement13OrientationOn-the-JobTrainingTraining&DevelopmentPerformanceManagementSuccessionPlanningRecruitmentConductPerformanceReviewEstablishSuccessionPlanConductTalentReviewMeetingConsolidateSuccessionPlanImplementActionPlanConductMid-yearReviewUpdateSuccessionPlan1sthalfoftheyear2ndhalfoftheyearSuccessionPlanning14Thankyou