unit5 travel and visits

Unit5TravelandVisitsBusinesspeoplearefrequentlyinvolvedinalotoftravelinordertoseeknewmarketsandtokeepintouchwithclients.Duringbusinesstrips,visitingbusinessassociatesisinevitable.BusinessEtiquetteBusinessetiquetteisinessenceaboutbuildingrelationshipswithpeople.Inthebusinessworld,itispeoplethatinfluenceyoursuccessorfailure.Etiquetteissimplyameansofmaximizingyourbusinesspotential.Businessetiquetterevolvesaroundtwothings:firstly,thoughtfulconsiderationoftheinterestsandfeelingsofothers;secondly,minimizingmisunderstandings.Botharedependentuponselfconduct.Businessetiquettepolishesthisconduct.Brainstorm.Whattopicswouldyouchoosetotalkaboutwithsomeoneyouhavejustmetduringabusinesstrip?Whattopicsaretraditionallytaboowhentalkingtostrangers?Hints:safetopics:weather,holidays,currentaffairs…Tabootopics:religion,sex,politics,income…Whatkindofhotelwouldyouprefertostayinifyouwereonabusinesstripintermsofatmosphere,location,facilitiesandservices?Hints:atmosphere:homelike,hospitable,relaxing…Location:nearairport/station,neardowntown,inbusinessarea…Facilities:businesscenter,fitnesscenter,24-hourcafé/restaurant…Services:buffet-stylebreakfast,freecarparking,sauna,hotelsecretary,freshfruitandflowersinbedrooms…LanguageexpansionAboutbusinesstravelInquiringaboutflightsAretheflightstoLondonnon-stop?CanIbreakmyjourneyatChicago?CanIstopatNewYork?Doesthatflightgoeveryafternoon？BookingairlineticketsMayIhaveatickettoChicagoforFebruary12?CanIbookaflighttoShanghaionMay9th,please?I’dliketofly/goeconomy/firstclass.InquiringabouthotelreservationsI’dliketobookaroomfortwonights.MayIhaveadoubleroomwiththeparkview?InquiringaboutservicesDoyouofferwake-upcallserviceforguests?Whendoyouservemeals?AskingaboutpricesIwonderwhat’stherateforatwinroom,please.What’stheratefortheluxurysuitefromJanuary1stto3rd?I’dlikeamoderatelypricedroom.Priceisnoproblem.I’dlikeawell-equippedroom.CheckinginItelephonetomakeareservationlastweek.Mynameis…Ihavebookedadoubleroominyourhotel.Letmecheck.Oh,yes,Room507isreservedforyou.Yes,right.Ihaveyourreservationherewithme.Wouldyoupleasesignyournameinthearrival/registrationcard?Here’syourkey.It’sonthe9thfloor.Theporterwilltakeyourluggageup.Thebellboywillshowyoutheway.CheckingoutI’minRoom303.Iwillcomedownstairstocheckoutinaminute,wouldyougetmybillready?AboutbusinessvisitsAskingforinformationaboutthevisitorAreyouMissKarolinfromABCCompany?MayIhaveyourname,please？AskingthevisitortowaitWaitafewminutes,please.I’llphonethroughhissecretary.Takeaseat,please.I’llaskhissecretarytomeetyou.GivingthevisitorinformationI’lllethimknowassoonashereturns.Theaccountantisavailablenowintheoffice.TheSalesManagerwillbehereonFridaymorning.Mr.Jonesisfreeat15:00thisafternoon.ApologizingforhavingkeptthevisitorwaitingI’msorryfortheinconvenience.Thedirectorishavinglunch/animportantclientatthemoment.I’msorry.Mr.Hopkinshasgoneouttoattendaconference.I’msorry.TheSalesManagerisawayonbusiness.ExpressingregretwhensomeoneisnotavailableI’msorry,buttheManagingDirector’ssecretaryisattendingaconference.I’mafraidtheMarketingManagerwillbeverybusyallday.MeetingtheguestattheairportAllowmetointroducemyself.I’mLinHua.MynameisWangli.I’mfromtheUnitedTextilesCorporation.I’mheretomeetyou.SeeingoffHaveanicejourney.Andwelookforwardtohearingfromyousoon.Don’tforgettogivemearingwhenyouarrivehome.Givemybestregardsto…SmalltalktopicsAbouttravelItwasabitrough.Imissedmyconnection.Therewerenoproblems.AboutweatherYes,it’slovely.RealNovemberweather,sharpandbright.AboutaccommodationTheserviceisratherslow.Theroomsareabitcramped.Discussinpairs.Howimportantarefirstimpressions?Whateffectdoestheinitialcontacthaveonfuturerelations?Hints:Firstimpressionshelptobuildafriendlyrelationship,setapositivetonefortheentirebusinessexperience,andestablishagoodimageofyourcompany…HomeworkYouarejustarrivingattheHiltonInternationalHotel.Youarecheckinginatthereceptionandaskthereceptionistforthefollowinginformation:Whenandwhereisthebreakfastserved?Istherearoomforameetingofeightpeoplethatyoucanuse?Wherecanyousendfax?Isthereanyotherroomwithabetterview?Whattimedoyouhavetocheckout?Isitpossibletoreservearoomforyournextvisitinamonth?RoleplayYouaretheExportManagerofGuangzhouCosmeticsLtd.,andarenowattheBaiyunAirporttomeetyourCanadiancustomer,Mr.Wilson.You’vebeendealingwitheachotherthroughtelephoneandemailforoneortwoyears,buthavenevermetbefore.Afteryoumeet,youexchangegreetingsandmakeasmalltalkonthewaytohotel.