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景点英语实训PracticalEnglishforTourGuideServiceArrangementofthiscourse:•Onthewaytothehotel(9.9,9.10)•Onthewaytoscenicspot(9.11,9.12)•Theintroductiontothescenicspot(9.13,9.16,9.17)•Sightseeing:TheChancellor’sTemple(9.18)•Seeingoffthetourgroups(9.22)Onthewaytothehotel•Preparations:1.BeingfamiliarwiththeReceptionProgram2.Makingpreparationsformeetingthetourgroup3.AWelcomeSpeechThereceptionprogramisthecontractualarrangementsinwhichthelocaltravelserviceisentrustedbythesponsortravelservicetoorganizetouristactivities.Itisamajorbasisforthetourguidetoknowthegeneralinformationandschedulesofthetourgroup.TheReceptionProgram•TheChinesetouroperator,persontocontactandthetelephonenumber•Foreigntourorganizer,nameofthegroup,codenumber,computerserialnumber,nationality,languagerequirement,servicestandard(deluxe,standard,oreconomical),nameoftheleader•Namelistsofthegroupnumber:numberoftourists,gender,names,occupations,religions•Itineraryofthewholetrip,entryandexitportcities•Arrivalanddeparturemeansoftransportation,scheduledarrivalanddeparturetimeandplace•Informationconcerningtickets,e.g.:•Somespecialservicesandpointsforattention,e.g.:Informationconcerningtickets•Ticketstothenextcity:confirmwhethertheticketstothenextcityarebookedorifthereisanychange.Ifthereisachange,findoutthefinalresult.•Whethertherearereturntickets•WhethertheinternationaldepartureflightticketsareOPENorOKSomespecialservicesandpoints•Whetherthegrouprequiresspecialrooms,buses,tours,foods•Whetherthegrouphasthetouristswhoneedspecialcare,e.g.thedisabled,theold,thesick,etc.PreparationsforMeetingtheTourGroup•Checktheschedule•Confirmthetransportationvehicles:•Haveallthenecessarytelephonenumbersavailable(departmentsconcernedatthetravelagency,restaurants,hotels,buscompanies,otherguides,etc.)•Arrangetheaccommodation:•Confirmthetransferofluggage•Getfamiliarwiththenewscenicspottovisit(theopeninghours,bestroutetovisit,locationofparkinglotandthetoilet,etc)Confirmthetransportationvehicles•Contactthetouristbuscompanyandmakesurethemodelandnumberofthebusandthedriver’sname•Ifthetourgroupisoflargescale,thenumberandeye-catchingsignsshouldbeattachedtothevehicle•ConfirmwiththedrivertheplacetomeetandtellhimthetouractivitiesandspecificschedulesArrangetheaccommodation•Gettoknowthehotellocation,facilitiesanditemsofservicesoffered•Confirmthenumberandstandardofrooms•Makesureifbreakfastisincluded•Confirmeachmealwiththespecificrestaurants(nameofthegroup,numberofdiners,cost,datesandspecialrequests)Inaddition,thelocalguideshouldmakethefollowingpreparations•Materialpreparation:gettourmaps,entrancetickets,itinerary,guidingcertificate,guidenamecard,guidingflag,receptionboardandsigns,theguide’spersonalbelongings,etc•Languageandknowledgepreparation:--forimportantplacestovisit--forspecialinterestgroups,newvocabulary,specialterms,etc--fortopicsofinterests,impactissues,andshockingnews•Theimagepreparation•PsychologicalpreparationHowtoDeliveraWelcomeSpeechAwelcomespeechusuallyincludes:•Extendingawarmwelcometothetouristsonbehalfofthetravelservice;•Introducingyourself,thedriverandthetravelagencyyouworkfor;•Expressingyourwishtoprovidegoodservice;•Introducingthehotelthetouristsaregoingtostayin,including:(1)name,classandlocationofthehotel(2)distinctivefeaturesofthehotel,itsfacilitiesandservicesprovided;•Tellingthetouristsbrieflyaboutthecity:(1)geographyofthecity(includingclimate,area,populationandbestseasontotravel);(2)briefintroductiontothecity(includinglocalhistory,customs,culture,cuisine,products,etc)(3)sightseeingalongtheway;•Wishtouristsagoodtripandrepeatsomethingimportantuntileverytouristlearnsitbyheart.WelcomeSpeech•Goodevening,ladiesandgentlemen!•WelcometoZhengzhou!Nowwe’releavingforHolidayInnLidoHotelwhereyou’llstayduringyourstayinZhengzhou.First,pleaseallowmetointroducemyteam.MynameisWangXiaodan.IamfromZhengzhouInternationalTravelService,andIwillbeyourlocalguideinZhengzhou.Mr.Zhangisourbusdriver,andhehasmorethan10yearsofdrivingunderhisbelt,soyouareinverysafehands.Onbehalfofthetravelservice,Iwouldliketoextendawarmwelcometoallofyou.DuringyourstayinZhengzhou,wewilldoeverythingpossibletomakeyourtripmoreenjoyable.Ifyouhaveanydifficulties,pleasedonothesitatetoletusknow.HopeyouwillhaveapleasantexperienceinZhengzhou.•EventhoughChinaspansfivetimezones,weonlyhaveonetime—BeijingstandardtimeallthroughChina.Thetimedifferenceis16hoursbetweenBeijingandSanFrancisco,sopleaseresetyourwatches.NowBeijingstandardtimeis9:30Pm.•Itisaboutonehour’sridefromtheairporttothehotel.NowIwouldliketotellyousomethingaboutouritineraryforthecomingtwodays.TomorrowwewillvisitShaolintempleinthemorningandLongmenGrottoesintheafternoon.ThedayaftertomorrowwewillgotoKaifengcityandvisittheMillenniumParkthere.ThenyouwilltakeaneveningtraintoSuzhou.•YouaregoingtostayatHolidayInnLidoHotelfortwonights,whichisaluxuriousfive-starhotel.Bagsofteaandcoffeeinyourroomsarecomplimentary,andyoucanalsobuydrinksfromtheminibar.Youcanexchangeyourcurrencyforyuaninthehotel.Pleaseboilthetapwaterbeforeyoudrinkbecauseitmaybeundrinkable.•Weshallmeetatthelobbyat7:30amforourfirs