酒店培训单词

北大博雅国际会议中心前台部服务英语SPECIALVOCABULARY前台部专用词汇Reservation订房部procedure过程group团体VIP十分重要客人expected预计forecast预报guarantee保证confirmation确认cancellation取消treatment待遇contract合同masterfolio旅行社代号agent代理Firm/company公司cooperate旅行社代号occupation已住房occupancy开房率status情况roomstatus房态roomtype房间种类presidentialsuite总统套房doubleroom双人房availableroom可出租客房adjoiningroom相邻房connectingroom邻近房间connectingroom相连房blockedroom已预分并输入电脑的房间vacancy空房dayuse半天租房freesale有受限制售房up-selling推销高价房cross-selling交叉推销upgrade提升住房voucher凭据roomassignment房间分配stand-by预备roominglist客人住房名单waitinglist候补名单blacklist黑名单fullhouse客满overbooking超额预订tariff价目表roomcharge/rate房费、房价specialrate特价rackrate对外价packagetourrate小包价netrate净价promotionalfare推广优惠价50%reduction半价discount折扣commission佣金deposit押金advanceddeposit预付押金Methodofpayment/settlement付款方式charge费用minimumcharge最低消费surcharge/handlingfee(charge)服务费Additional(incidental)charges杂费F.O.C免费Complimentary免费赠送refund退款commercialaccount商务帐号directbill报帐cheque支票blankcheck空白支票creditcard信用卡signature签名prepaid预付payable应支付的hotelrepresentative酒店代表CustomsOffice海关ImmigrationOffice移民办公室nationality国籍objectofstay入住目的entryvisa入境签证identificationcard身份证passport护照termofvalidity有效期valid有效的expired期满dateofarrivalincountry入境日期airporttransfer机场接送arrival到达departure离开delay延误Reception接待组registrationform登记表hotelpassport房卡keyrack钥匙架nameboard姓名牌signboard(signpost)指示牌noticeboard布告牌lowseason淡季peakseason旺季checkin,out入住、退房latecheck-out延迟退房stayover续住sleepout外宿walk-in无预订客人F.I.T散客no-show已预订但没到information询问组guesthistory客人资料remark备注record记录logbook工作日记、交班薄workschedule排班表all-nightservice通宵服务nightaudit夜间稽核Concierge委托代办ticketoffice票务中心OKticket已确认票openticket无明确日期的票roundticked双程票returnticket回程票singletrip单程returntrip回程roundtrip双程carrier交通工具internationalflight国际航班domesticflight国内航班additionalflight加班航班firstclass头等舱economyclass经济舱throughtrain直通车expresstrain特快火车hard,softseat硬座、软座hard,softberth硬卧、软卧terminal终点站platform站台hydrofoil水翼船hovercraft气垫船catamaran双体船pier码头timetable时间表timedifference时差brochure/pamphlet/booklet小册子citytour城市游conductedtour有导游的旅游sightseeing游览sightseeingroute旅游路线scenery景色scenicspot风景区placeofinterest名胜古迹culturalrelic文物guide导游interpreter翻译acrobatics杂技BeijingOpera京剧recreationalactivities文娱活动religioustaboo宗教禁忌religion宗教folklore民俗traditionalculture传统文化traditionalholiday传统节日manners&customs风俗习惯localconditions&features风土人情localflavor地方风味ethnicminority少数民族businesscard名片postcard明信片envelope信封stamp邮票homeaddress家庭地址zipcode邮政编码patient耐心attitude态度regulation规则polite文雅的rude粗鲁的compliment称赞，赞扬complaint抱怨complain投诉attendto处理lookinto调查beniceto…对．．．热情beupsetaboutsth.对．．．不安overlook忽略hearsb.Out（让某人）把话讲完jotdown草草记下ExecutiveOffice行政办公室executivefloor商务楼层non-smokingfloor非吸烟楼层SecurityDepartment保安部emergencyexit紧急出口safe-depositbox保险箱Lost&Found失物招领PublicRelationsDepartment公关部theLeadingHotelsoftheWorld＂世界一流酒店＂组织theChineseExportCommoditiesTradeFair中国出口商品交易会Food&BeverageDepartment餐饮部BanquetOffice宴会部lounge休息室cocktail鸡尾酒dietcoke健怡可乐Welcomedrinkcoupon迎宾酒券buffet自助餐Alfrescodinner露天晚餐Americanbreakfast美式早餐Continentalbreakfast欧式早餐Purchasing$SuppliesDepartment供应部TransportationDepartment汽车部TransportationDepartment运输shuttlebus穿梭巴士limousine轿车MercedesBenz奔驰taxi/cab出租车trunk车尾箱pickup接机（车）freemarket自由市场departmentstore百货商店giftshop礼物店ShoppingArcade商场souvenir纪念品Arts&Crafts工艺品antique古董cloisonne景泰蓝porcelain瓷器chinaware陶瓷leather真皮precious珍贵jewelry珠宝jade玉silk丝绸kniwear针织品foodstuff食品FinanceDepartment财务部AccountingSection会计处exchangememo兑换水单exchangeforeigncurrency兑换外币exchangerate兑换价，汇率invoice发票receipt收据smallchange,change零钱、找头compensation赔偿HousekeepingDepartment客房部centralair-conditioning中央空调ceiling天花板bulb灯泡plug插头voltage电压high-wattageappliance瓦数高的电器poweroff停电wheelchair轮椅extrabed/rollawaybed加床baby-sitting托婴服务cot婴儿床hardmattress硬垫softmattress软垫quiltcover被套bedspread床罩blanket毛毯pillow枕头bathroomscale浴室磅秤bathtub浴缸bathrobe浴衣slippers拖鞋shaver刮刀ashtray烟灰缸shoppingbag购物袋BellCaptain行李组领班bellboy/bellman/porter行李员doorman门童cloakroom寄物处apieceofluggage(baggage)一件行李trunk大皮箱suitcase行李（手提）箱knapsack背包，登山袋travellingbag旅行袋briefcase公文包handbag手提包valuables贵重物品breakable(fragile)易碎（物品）sticker贴纸luggagesticker行李标签label/tag标签claimtag取物牌wrapping包装纸rope/string/cord绳damage损坏SwitchboardOperator总机payphone收费电话housephone内线houseuse内部使用outsideline外线Extension,extensionnumber分机、分机号码internalcall内线电话externalcall外线电话localcall(citycall)市话IDD国际直拨电话long-distancecall长途电话collectcall对方付款电话wake-upcall,morningcall叫醒服务message留言dial拨号（电话）putthrough转电话holdtheline请勿挂线hangup,hangon挂线、不要挂线DND请勿打扰buzzingnoise喳喳声faint(voice)微弱的interference(ontheline)线路受到干扰Static(ontheline)线路几次中断cutoff(inthemiddleofthecall)电话中途被切断BusinessCenter商务中心seminar研讨会conferenceroom会议室functionroom多功能厅banner横额signpost指示牌secretarialservice秘书服务boardroomstyle董事会议形式whiteboard白板copyboard电子白板flipchart活动示教板dataprojector视频投影机overheadprojector投影机slideprojector幻灯机slideprojector幻灯片transparency投影胶片screen投影屏幕scanner扫描仪TVmonitor电视机video-cassetterecorder录像机recorder录音机personalcomputer个人电脑digitalcamera数码相机calculator计算机speaker-phone免提电话mineralwater矿泉水teacup茶杯spoon茶匙equipmentrental设备出租translation翻译telecomminication电信countrycode电服fax传真broadbandconnection宽带