酒店总机日常英语对话练习吴建伟

总机日常英语对话Dialogue1TransferringCalls转接电话（1）Staff：DragonLakePrincessHotel,**speaking.MayIhelpyou?您好，九龙湖公主酒店，请问有什么可以帮您？Guest：Hello,PutmethroughtoRM5201,please!您好，请帮我转5201房间！Staff：MayIknowtheguestname,please?请问房间客人贵姓？Guest：Yes,He’snameisSam.他叫做萨姆。Staff：(Checkthecomputer)MayIhaveyourname,Madam?（查询电脑）请问您贵姓小姐？Guest：MissChen.姓陈。Staff：Waitamoment,MissChen;I’mconnecting/transferring/puttingthroughforyou.陈小姐，请您稍等，我帮您转过去。(Connecting…)GoodeveningMr.Sam.ThisisOperator**speaking.HereisacallbyMissChen,wouldyouliketoreceiveit?（转接中）晚上好，萨姆先生，这里是总机，有位陈小姐来电，请问您接听吗？Roomguest：Yes,thanks.好的，谢谢。Staff：Youarewelcome,waitamoment,please.不客气，请稍等。TransferringCalls转接电话（2）Staff:Goodafternoon.Operator.LiXiaspeaking.HowcanIhelpyou?下午好！总机，能为您效劳吗？Guest:Goodafternoon.I’dliketocallmyfriend.Heisstayinginmainbuildingofthehotel.Couldyouputmethrough?下午好！我想打电话给住在酒店主楼的朋友，你可以帮我转接吗？Staff:Forroom-to–roomcalls,pleasedialtheroomnumberdirectly.Thereisnochargeforhousecalls.房与房之间互打请直接拨房间号即可，房间之间互打电话是免费的。Guest:Thankyoufortheinformation.Bytheway,howshallIgetthroughtoaclientinanotherhotelofthecity?谢谢你，顺便问一下，请问如何拨打本市的另一间酒店的电话呢？Staff:pleasedial9firstandthenthenumber.请先拨9，然后再拨电话号码。Guest:Isee.Well,whataboutphonecallsoutsidethecity?I’dliketocallGuangzhou.那外地电话又是怎么打呢？我想拨打广州的电话。Staff:Forcallsoutsidethecity,pleasedial9andthentheareacodeandthenumber.打外地电话，请先拨9，再拨区号和电话号码。Guest:HowcanImakeaninternationalcall?请问国际电话又是怎么打呢？Staff:ThecountrycodesarelistedintheServiceDirectoryinyourroom.Pleasedial9beforethecountrycodeandthendialtheareacodeandthenumber.打国际长途电话，请先拨9、再拨国家号码、区域号码和电话号码。另外所有国家的区号代码在您房间内的服务指南里都有标注。Guest:Isee.Thankyouverymuch.我知道了，谢谢你。Staff:You’rewelcome,sir.Thankyouforyourcalling.不客气，谢谢你来电。Dialogue2Theline’sbusy占线Staff：DragonLakePrincessHotel,**speaking.MayIhelpyou?您好，九龙湖公主酒店，请问有什么可以帮您？Guest：Yes,IwouldliketospeaktoRitaHong我想找一下丽塔，洪小姐。Staff：MayIhavetheroomnumber,please?请问房间号码是多少？Guest：74037403Staff：I’llputyouthrough,sir﹍Sorrysir.Thelineisbusy.我帮您接过去，先生。不好意思先生，电话占线。Guest：Ok,I’llcallbacklater.好的，我等一下再打来。Staff：Thanksforyourcalling.谢谢您的来电。Dialogue3G=Guest顾客C=Clerk职员C:DragonLakePrincessHotel,**speaking.MayIhelpyou?您好，九龙湖公主酒店，请问有什么可以帮您？G:Yes,IhavesomethingurgenttospeaktoMr.Smith,butIforgothisroomnumber.是的，我有急事要找史密斯先生，但我忘了他的房间号码。C:Isee,sir.I’llcheckitforyou.Howdoyouspellhisname,please?我明白了，先生，我帮您查一查，请问他的姓名怎么拼写？G:S-M-I-T-HSmith.S-M-I-T-HSmith.C:Thankyousir.Waitamomentplease.…thankyouforwaiting.MayIhaveyournamesir?谢谢您先生，请稍等。…让您久等了，请问先生您贵姓？G:David.大卫。C:Mr.David,waitamomentplease,I’lltransferyou.大卫先生，请稍等，我帮您转过去。Dialogue4Nobodyanswer无人接听Staff：DragonLakePrincessHotel,**speaking.MayIhelpyou?您好，九龙湖公主酒店，请问有什么可以帮您？Guest：Iwanttoconnecttoroom9101,Mr.Ben.帮我接通9101房，本先生。Staff：Certainly,madam.MayIhaveyourname,please?好的，夫人，请问您贵姓？Guest：Angela,hiswife.安吉拉，他的妻子。Staff：Waitamoment,pleaseMrs.Angela.I’lltransferyou﹍Sorrytokeepyouwaiting.Mrs.Angela,thereisnoanswer;wouldyouliketoleaveamessage?请稍等，安吉拉夫人，我帮您转接﹍，不好意思让您久等了，安吉拉夫人，电话没有人接听，请问您需要留言吗？Guest：Yes.Pleasetellhimtocallmebacktonightat10:00.好的，请告诉他今晚10：00回我电话。Staff：Letmerepeatit(repeatthemessage),Isthatallright?我重复一次﹍，对吗？Guest：Yes,youarequiteright.Thankyou.是的，谢谢你。Staff：Youarewelcome.不用客气Dialogue5Internationalcall(IDD)/Overseascall国际长途/越洋电话Staff：Operator**speaking,mayIhelpyou?您好，总机，请问有什么可以帮您？Guest：Hello,I’dliketomakeaoverseascalltoAmerican.您好，我想打个越洋电话到美国。Staff：Allright,sir.Pleasedial“9”first,thenthecountrycode,areacodeandthetelephonenumber.好的，先生，请您先拔9，然后是国家代码，地区代码，最后是电话号码。Guest：Thanksverymuch.非常感谢。Longdistancecall长途电话（1）Staff：Operator**speaking,mayIhelpyou?您好，总机，请问有什么可以帮您？Guest：I’dliketomakealongdistancecalltoDongguan,howcanImakeit?我想打个长途电话到东莞，我该怎么拔打？Staff：Pleasedial“9”first,thentheareacodeandthetelephonenumber.请您先拔“9”，然后是地区代码，最后是电话号码。Guest：Howdoyouchargeit?你能告诉我怎么收费吗？Staff：WechargeRMB0.07per6seconds.Plus15%(percent)servicecharge.收费为：7分每6秒，加上15%的服务费。Guest：Thanksverymuch.非常感谢。Staff：Youarewelcome.不客气。ALong-distancecall长途电话（2）Staff:Goodmorning.**Hotel.**speaking.HowcanIhelpyou?早上好！**酒店，**接听您的来电，请问有什么可以帮到您？Guest:Goodmorning.I’dliketodialalong-distancecalltoAmerica.早上好！我想打一个美国的长途电话。Staff:Allright.Aperson-to-personcallorastationcall,sir?好的。先生，请问您是打叫人电话还是叫号电话？Guest:Aperson-to-person.叫人电话。Staff:Couldyoutellmethefullnameandthetelephonenumber,please?请问您可以告诉我您想拨叫的人的全名和电话号码吗？Guest:Yes,it’sJohnHopkinsandthenumberisU.S.A.801-5858671.可以，他的名字叫JohnHopkins，电话号码是801-5858671Staff:Mr.JohnHopkinsandnumberisU.S.A.801-5858671.JohnHopkins先生，电话是801-5858671。Guest:That’sright.是的。Staff:MayIhaveyournameandtheroomnumber,please?请问您的姓名和房间号？Guest:Yes,it’sTonyBlackandI’minRoom1108.我是TonyBlack，房间号是1108Staff:Mr.TonyBlackinRoom1108.1108房的TonyBlack先生。Guest:That’sright.是的。Staff:Couldyouhangup,please?Nowwaitintheroomandwewillcallyouback.I’llconnectyouwiththeInternationalCallServiceStationrightnow.请您先放下电话，在房间等候，我一会回复您。我现在就叫国际长途台帮你拨号。Guest:OK.好的。(Afewminuteslater)（几分钟后）Staff:MayIspeaktoMr.TonyBlack,please?请问是TonyBlack先生吗？Guest:Speaking.是的。Staff:ThisistheHotelOperator.TheOverseasOperatorisontheline.Goahead,please.这是总机，您要拨打的长途电话已接通，请讲。Dialogue6叫醒服务Wakeupcallservice（1）Staff：Operator**speaking,mayIh