酒店行业解决方案-XX行业解决方案－－副标题

AllRightsReserved©Alcatel-Lucent2008酒店行业解决方案－－我的IP，我的酒店姓名邮件2008年2月AllRightsReserved©Alcatel-Lucent2008议程1.阿尔卡特.朗讯公司简介2.酒店行业现状及未来发展趋势3.ALU解决方案4.成功案例分析AllRightsReserved©Alcatel-Lucent20081阿尔卡特.朗讯公司简介AllRightsReserved©Alcatel-Lucent2008Alcatel-LucentDay12006年12月1日阿尔卡特朗讯正式成立AllRightsReserved©Alcatel-Lucent2008Alcatel-Lucent#1inbroadband,switching,optics,satellite,telecom…satellitesubmarineopticalbroadbandvoiceoutsourcingdata/IP阿尔卡特朗讯是首家真正意义上的全球通信解决方案供应商•有线市场第一位•无线市场第三位•前三位的应用和服务提供商•欧洲排名第一的企业通信解决方案供应商年营业收入:€18.6billion*(CY05)净收入:€1.9billion*(CY05)雇员人数:79,000–including~23,000inR&DR&D:€2.7billion*(CY05);专利:25,000;诺贝尔奖:6AllRightsReserved©Alcatel-Lucent2008Alcatel-Lucent’sEnterpriseBusinessGroup作为世界领先的通信解决方案供应商，我们向企业和政府用户提供最完整的通信解决方案，为用户提供新的业务增长点。我们的任务AllRightsReserved©Alcatel-Lucent20082酒店业面临的挑战AllRightsReserved©Alcatel-Lucent2008HospitalityChallenges酒店业面临的挑战AttractGuests吸引客人ImproveHotelOperations改进酒店运营GenerateRevenue创造收入LoyaltyCreate建立忠诚AllRightsReserved©Alcatel-Lucent2008HospitalityChallenges酒店业面临的挑战HavingSatisfiedGuests令客人满意EarningRecurrentVisits赢得再度入住VIPTreatmentVIP待遇OfferingValueAddedServices提供增值服务OfferingAttractiveLoyaltyPlans提供吸引眼球的忠诚计划Loyalty建立忠诚CreateAllRightsReserved©Alcatel-Lucent2008HospitalityChallenges酒店业面临的挑战DifferentiationFromCompetition区别于竞争对手OfferingBestGuestServices提供最佳的客人服务OfferingCustomizedRoomServices提供定制的客房服务IncreasingGuestProductivity提高客人的效率ProvidingInformation提供更多的信息GuestsAttract吸引客人AllRightsReserved©Alcatel-Lucent2008HospitalityChallenges酒店业面临的挑战ImprovingStaff&BackOfficeProductivity改进员工和后台人员的生产力StrongPMSIntegration与PMS平滑地集成ReducedITCosts降低IT开销ReducedITComplexity减少IT的复杂性IntuitiveAdministrationTools简明的管理工具HotelOperations改进酒店运营ImproveAllRightsReserved©Alcatel-Lucent2008HospitalityChallenges酒店业面临的挑战InnovativeHi-TechServices创新的高科技服务Valueaddedservices增值服务CustomizedServicesInRoom(anddifferenthotellocations)客房中（不同的酒店位置）定制的服务Revenue创造收入GenerateAllRightsReserved©Alcatel-Lucent20083ALU解决方案AllRightsReserved©Alcatel-Lucent2008Alcatel-LucentIPCommunications/阿尔卡特朗讯IP通信解决方案forHospitalityEnvironments/为酒店行业定制的BetterGuestExperience更好的客人体验New&IncreasedRevenue新增加的收入SmartHotelOperations聪明的酒店运营AllRightsReserved©Alcatel-Lucent2008Alcatel-LucentIPCommunications/阿尔卡特朗讯IP通信解决方案forHospitalityEnvironments/为酒店行业定制的BetterGuestexperience更好的客人体验New&IncreasedRevenue新增加的收入SmartHotelOperations智能的酒店运营AllRightsReserved©Alcatel-Lucent2008BetterGuestExperience/更好的客人体验Atthereception/在接待处Individualorgroupcheck-in/散客或团队入住登记AutomaticAssigmentofVoiceMail,Language,Prepayment,Name,Typeofoccupancy,externallineaccess/自动分配语音信箱、语言、预付款、名字、占用类型、外线权限RoomManagement/客房管理Roomstatuscontrol(clean,available,etc)dialingcodesfromthephonesetintheroom/可以从客房的电话机上拨打代码输入房态信息（打扫、可卖等）Billing/账单Receptionpersonnelcanaccesstofullrecordofcallsandmanagethem/前台人员可以获得全部通话记录账单进行管理AllRightsReserved©Alcatel-Lucent2008BetterGuestExperience/更好的客人体验Atthereception/在接待处DynamicSuites/动态的套房Formultiplephonesinthesamesuiteandjustoneguestmanagement/把多个电话组成套房IndividualorGroupCheck-outwithautomatic/退房:Cancellationofdirectaccess/取消直拨入DID,Mailboxdeactivation/关闭邮箱,Notificationofnumberofunheardmessagespriortocheckout/在退房前通知还没有浏览信息,Cancellationofwaitingmessages/关闭留言灯,Cancellationofdonotdisturb/取消免打扰,Cancellationofexternallineaccess/取消外线权限,ConsolidatedinvoiceatcheckoutfromPMSandtelephoneservices/退房时，从PMS给出账单AllRightsReserved©Alcatel-Lucent2008BetterGuestExperience/更好的客人体验InRoom/客房AdvancedTelephonyServices先进的电话应用业务TDMand/orIP/Wiredand/orWirelessTDM以及IP以及无线Hi-SpeedInternet宽带接入IPEntertainmentServicesIP娱乐服务AllRightsReserved©Alcatel-Lucent2008BetterGuestExperience/更好的客人体验InRoom-Hi-SpeedInternet/客房中：宽带的接入Highspeedinternetaccess/宽带接入MostbusinesstravelershavetheirPCwiththem/许多商务客人带着PC出差•Theycanaccesstheirmailthroughahighspeedconnection/他们通过宽带连接进入信箱Theaccesscanbeauthorizedforagivenperiodoftime/客人可以在授权的时间段内接入Billingcanbeatthediscretionoftheguest/客人支付相应的接入费用VariousAccesspossibilities/不同的接入权限UserID/Passwordprotected/用户身份/口令保护AllRightsReserved©Alcatel-Lucent2008BetterGuestExperience/更好的客人体验InRoom–Hi-SpeedInternet/客房中：宽带的接入WiredorWireless/有线或者无线Alcatel-LucentSolutionansweringallneeds/阿尔卡特朗讯的解决方案满足所有的需求:OmniSwitchFamily/OmniSwitch系列:WiredLANConvergedIP/融合的IP有线局域网WirelessLAN(WiFi)/无线局域网（WiFi）AllRightsReserved©Alcatel-Lucent2008BetterGuestExperience/更好的客人体验InMeetingRooms/会议室HighspeedInternetaccess/宽带接入WiredorWireless/有线或无线Anadditionalserviceforattendeesofthemeeting/给会议的出席者额外的服务VariousAccessandsecuritypossibilities/不同接入和安全权限UserID/Passwordprotected/用户身份/口令保护BillingisatthediscretionoftheHotel/酒店可以采取灵活的收费方式WirelessPhones(IPorTDM)forparticipants/与会方可以使用无线电话（IP或TDM）AllRightsReserved©Alcatel-Lucent2008BetterGuestExperience/更好的客人体验Atanyplace/在任何地方Wirelessphones(IPorTDM)inroomsforguest/客房中布放无线电话（IP或者TDM）Receive&makecallanywhere/在任何地方都可通话Multipletypeofphonesintheroom:wired&wireless/客房中可以布放各种类型的电话：有线的和无线的Wirelesscoverageinopenareas/在公共区域覆盖无线Lobby,corridors,suiteroom/大堂、走廊、套房ProvideshighspeedandsecuredcustomizedInternetorIntranetservices/提供安全的宽带接入WIFIPortablePCs,WIFIenabledPDA/WIFI