长虹大酒店英语强化培训资料

“HotelEnglishTrainingExpert”MarketLeaderEducationGroupCall:400-670-9199长虹大酒店英语强化培训资料MarketLeaderHotelEnglishTraining“HotelEnglishTrainingExpert”MarketLeaderEducationGroupCall:400-670-9199酒店部门常用术语E.D.P(ElectronicDataProcessor)电脑部1．ExecutiveOffice行政办公室2．HumanResourcesDept.人力资源部3．FrontOffice前厅部4．HousekeepingDept.管家部5．Food&BeverageDept.餐饮部6．RecreationalDept.康乐部7．FinancialDept.财务部8．SalesDept.市场营销部9．SecurityDept.保安部10．EngineeringDept.工程部11．Waitinglist等候名单12．Averageroomrate平均房价13．DND=DoNotDisturb请勿打扰14．VIP=VeryImportantPerson贵宾15．Package包价服务16．No-show订房不到17．Message留言18．Cancellation取消19．Walk-in无预订散客20．Morningcall叫醒服务21．Complain投诉22．Overbooking超额预订23．OOO=OutofOrder维修房24．Lostandfound失物招领25．Roomstatus房间状态26．Checkin登记入住27．Checkout结帐离店28．Reservation预订29．Reception接待30．Operator总机话务员31．Businesscentre商务中心32．DDD=DomesticDirectDial国内直拨33．IDD=InternationalDirectDial国际直拨34．LDD=LocalDirectDial市话35．Suite套房36．Standardroom标准间37．Doubleroom大床间38．Mini-bar小酒吧39．Laundryservice洗衣服务40．Roomservice送餐服务41．Menu菜单42．PA=PublicArea公共区域43．DJ=DiskJockey音控员44．Tips=ToInsurePromptService小费45．AM=AssistantManager大堂副理常用词汇informationdesk问讯处receptionoffice接待室hotelregister旅客登记簿registrationform登记表newsstand售报处postalservice邮局服务处shop小卖部bar酒吧间lounge休息厅roofgarden屋顶花园billiard-room球房dining-room,dininghall餐厅men'sroom男盥洗室ladies'room女盥洗室cloak-room存衣处basement地下室cellar地窖broomcloset杂物室roomnumber房间号码roomkey房间钥匙suite一套房间singleroom单人房间doubleroom双人房间sitting-room,living-room起居室sofa,settee长沙发easychair安乐椅“HotelEnglishTrainingExpert”MarketLeaderEducationGroupCall:400-670-9199扶手椅wickerchair藤椅foldingchair叠椅swivelchair转椅rockingchair摇椅stool凳子stool凳子bench条凳teatable茶几desk书桌bookcase书橱bookshelf书架wardrobe衣柜built-inwardrobe,closet壁橱chestofdrawers五斗橱screen屏风hatrack帽架rug小地毯carpet大地毯singlebed单人床doublebed双人床twinbeds成对床mattress褥子quilt被blanket毯子sheet床单bedspread床罩cottonterryblanket毛巾被pillow枕头pillow枕头pillowcase枕套mat席cushion垫子bathroom浴室bathtub浴盆showerbath,shower淋浴coldandhotwatertaps冷热自来水龙头sprinkle-nozzle,(shower)nozzle喷头dressingtable梳妆台mirror镜子washbasin洗脸盆towel毛巾toilet,lavatory,washroom卫生间watercloset,W.C.厕所；抽水马桶toiletroll,toiletpaper卫生纸bathtowel浴巾bathrobe浴衣towelrail,towelrack毛巾架sponge海绵waste-paperbasket废纸篓thermometer温度计balcony阳台balcony阳台sashwindow上下开关窗shutters百叶窗transom,transomwindow气窗curtain窗帘lacecurtain挑花窗帘windowsill窗台air-conditioned有空调设备的radiator暖气片centralheating暖气ashtray烟灰碟smokingset烟具electricfan电扇chandelier,pendantlamp吊灯fluorescentlamp日光灯desklamp台灯bedsidelamp床头灯floorlamp落地灯walllamp壁灯lampshade灯罩bulbholder灯头bulb灯泡screw-typebulb罗口灯泡bayonet-typebulb卡口灯泡frostedbulb磨砂灯泡opalbulb,opaquebulb乳白灯泡“HotelEnglishTrainingExpert”MarketLeaderEducationGroupCall:400-670-9199开关socket插座plug插头telephone电话electriciron电熨斗peg,hook衣钩clothes-hanger衣架door-mat门前的擦鞋棕垫manager经理attendant服务员deskclerk值班服务员waiter（餐厅）服务员waitress（餐厅）女服务员rent租金bill账单酒店英语口语150句欢迎和问候语：1)Goodmorning(afternoon,evening),sir(madam).早上(下午、晚上)好，先生(夫人)。2)Howdoyoudo?您好！(初次见面)Howdoyoudo?您好！Gladtomeetyou.很高兴见到您。3)Howareyou?您好吗？Fine,thanks.Andyou?好的，谢谢。您呢？4)Welcometoourhotel(restaurant,shop).欢迎您到我们宾馆(餐厅、商店)来。5)Wishyouamostpleasantstayinourhotel.愿您在我们宾馆过得愉快。6)Ihopeyouwillenjoyyourstaywithus.希望您在我们宾馆过得愉快。(客人刚入店时)Ihopeyouareenjoyingyourstaywithus.希望您在我们宾馆过得愉快。(客人在饭店逗留期间)Ihopeyouhaveenjoyedyourstaywithus.希望您在我们宾馆过得愉快。(客人离店时)7)Haveagoodtime!祝您过得愉快！电话用语：8)***Hotel,FrontDesk.CanIhelpyou?***大酒店，前厅。您找谁？9)Sorry,I’vedialedthewrongnumber.对不起，我拨错号了。10)MayIspeaktoyourGeneralManager?能和你们总经理说话吗？Speaking.我就是。11)Sorry.Heisnotinatthemoment.对不起，他现在不在。Wouldyouliketoleaveamessage?您要留口信吗？12)Pardon?对不起，请再说一遍好吗？Ibegyourpardon?对不起，请再说一遍好吗？祝贺语：13)Congratulations!祝贺您！14)Happybirthday!生日快乐！15)HappyNewYear!新年快乐！16)MerryChristmas!圣诞快乐！17)Haveaniceholiday!节日快乐！18)Wishyoueverysuccess!祝您成功！答谢和答应语：19)Thankyou(verymuch).谢谢您(非常感谢)。20)Thankyouforyouradvice(information,子help).感谢您的忠告(信息、帮助)。21)It’sverykindofyou.谢谢，您真客气。22)Youarewelcome.不用谢。23)Notatall.不用谢。Don’tmentionit.不用谢。24)It’smypleasure.很高兴为您服务。Withpleasure.Mypleasure.“HotelEnglishTrainingExpert”MarketLeaderEducationGroupCall:400-670-9199)Iamatyourservice.乐意为您效劳。26)Thankyouforstayinginourhotel.感谢您在我们饭店下榻。道歉语：27)I’msorry.很抱歉。28)Excuseme.对不起。29)Oh,ismyapologize.对不起，那是我的过错。30)Sorrytohavekeptyouwaiting.对不起，让您久等了。31)Sorrytointerruptyou.对不起，打扰您了。32)I’msorryaboutthis.对此表示歉意。33)Iapologizeforthis.我为此道歉。34)That’sallright.没关系。35)Let’sforgetit.算了吧。征询语：36)Can(May)Ihelpyou?我能帮您什么吗？Yes,please.好的。37)WhatcanIdoforyou?我能为您干点什么吗？38)IsthereanythingIcandoforyou?有什么我能为您效劳的？39)Justamoment,please.请稍等一下。40)MayIuseyourphone?我能借用您的电话吗？Yes,ofcourse.当然可以。Certainly.当然可以。指路用语：41)Goupstairs/downstairs上楼/下楼42)It’sonthesecond(third)floor.在二(三)楼43)Excuseme.Whereisthewashroom对不起，请问盥洗室(电梯)在哪儿？(restroom,elevator)Thisway,please.请这边走。44)Turnleft/right.往左(右)转。45)It’sinthelobbynearthemainentrance.在大厅*近大门。46)It’sinthebasementattheendofthecorridor.在地下室走廊尽头。提醒用语：47)Mind(Watch)yourstep.请走好。48)P