商务英语期末复习资料

商务英语期末复习资料Audience受众Marketingmix营销组合Impact影响，作用Impulsebuy即兴购买Trigger引起Undervaluing低估Feedback反馈Self-actualization自我实现Leadership领导（能力）Delegate委派Undertimepressure时间紧迫Subordinate下属Insight洞察力Precedent先例Restructure重建Milestone里程标、重要事件、转折点Afterhours工作完毕后机票：Nick:Ijustmissedmyflight.Clerk:Oh,I’msorrytohearthat.Nick:Couldyourescheduleit?Clerk:Yes,Whenwouldyouliketorescheduleitfor?Nick:Howaboutchangingmyflighttotomorrownoon?Clerk:Thatwasfortomorrowatnoon?Pleaseletmeverifyflightavailability?Nick:Yes.Clerk:OK,there’sstilloneseatavailableonthatflight.Butit’sinbusinessclass.Icanletyouhavethatifyoulikefornoadditionalcharge,butreschedulingcostsalittleextra.酒店：Staff:Goodmorning,sir,MayIknowyourname?Guest:Certainly.MynameisJohnSmithStaff:Wouldyoupleasespellyourlastname?Guest:Sure.P-a-r-k-I-n-s-o-n,Parkinson.Staff:HowdoyoudoMr.Parkinson?Welcometoourhotel.Guest:Howdoyoudo?Verynicetomeetyou.Staff:Hopeyou’llenjoyyoustayhere.Guest:IthinkIwillStaff:Seeyoulater.Guest:Seeyou.----Staff:Excuseme,MayIhelpyou?Guest:Yes,I’mlookingformyroom.Staff:MayIknowyourroomnumber,please?Guest:Yes,myroomnumberis358.Staff:That’sattheotherendofthecorridor.Followme.Please.I’llshowyoutoyourroom.Guest:Thankyou.It’sverykindofyou.Staff:It’smypleasuretoserveyou.Pleaseenjoyyourstay.----Staff:Goodmorning.Mr.Smith.Howareyoutoday?Guest:Goodmorning.Jane.I’mfine,thanks,andyou?Staff:I’mfinetoo.Areyouchecking-outtoday?Guest:yes,IthinksoStaff:Didyouenjoyyourstayhere?Guest:Yes,Idid.Staff:Ihopeourserviceistoyoursatisfaction.Guest:Sure.I’mverypleasedwitheverythinghere.Staff:Thankyou.Iwishyouanicetriphomeandlookforwardtoseeingyouagain.Guest:Thankyou.I’lldefinitelycometotheSheratonnexttimeI’minTianjin.----Guest:Excuseme.Whattimeisitnow?Staff:It’s2:25bymywatch;Guest:Isitthecorrecttime?Staff:Yes,Ithinkso.Guest:YouuseBeijingTimehere,don’tyou?Staff:Yes,wedoGuest:DoyouknowwhattimeitisnowinHolland?Staff:Iguestitisabouthalfpasteightinthemorning.Thereisatimedifferenceof6hoursGuest:Isee.Iwanttocallbackhome.ItseemsI’dbettermakethecallintheeveningStaff:Ithinksoifnothingisurgent,becausetherearespecialratesatnightafter9:00Guest:Doyoumeancheaper?Staff:YesGuest:That’sgreat.ThankyouStaff:Mypleasure.----Staff:Goodmorning,ma’am.AnythingIcandoforyou?Guest:Goodmorning.I’mheretoseemyfriend.ButIdon’tknowwhichbuildingshelivesinStaff:Doyouhaveherroomnumber?Guest:Yes,It’s408Staff:MayIknowyourfriend’sname?Guest:Sure.HernameisShelly,ShellyWilsonStaff:IssheanAmerican?Guest:No,sheisGermanStaff:Pleasewithasecond.I’llcheckforyouGuest:OKStaff:Yes,hereitis.ShelivesinRoom2408intheapartmentbuildingoverthereGuest:Whatdoes2mean?Staff:ItstandsfortheApartmentBuildingGuest:Isee.ThankyouforyourhelpStaff:You’rewelcome.----Staff:Goodafternoon,Mrs.Anderson.CanIcleanyourroomnow?Guest:Couldyoupleasecomebackagain.I’mtiedupatthemoment.I’vesomevisitors.Staff:Allright,noproblem.Whendoyouneedmetocomeback?Guest:Howabout6:00.isthatallright?Staff:Sorry,I’llbeoffthen.I’llfinishworkingat5:30.butdon’tworry.Oneofmycolleagueswillcome.Guest:OKStaff:Bytheway,doyouneedanadapter?Guest:Yes,Ididaskforone.Staff:Hereyouare.I’vegotitforyouGuest:ThankyouStaff:Notatall.----Staff:Goodmorning.Mrs.JonesGuest:Goodmorning.Staff:YouknowtheMid-AutumnFestivaliscoming.It’sanimportanttraditionalfestivalinChina.TheHotelisnoworganizingaone-daytriptotheGreatWall.Theholidaywillbecelebratedwithmusicandnutpicking.Guest:That’sagreatidea.Itwillbewonderful.Staff:Definitely,buthowshallwego?Guest:BytheHotelTaxiStaff:Whattimeshallwesetout?Guest:At5:30inthemorning.Thetaxiwillbewaitingforyouattheentrance.Pleasegettherealittlebitearlierbecausetheseatarrangementpolicyisonafirstcome,firstservebasis.Staff:Ok,Iwill.Thankyouverymuchfortellingmeallthis.Guest:I’mgladyoulikeit.APPROPRIATERESPONSE合适的回答-CURRENTLYUNAVAILABLEBUTWOULDLIKETORETURNYOUCALL’‘他现在不在，但会给你回电话的’-DOYOUMINDWAITING你介意等一会儿吗？-CANSOMEONEELSEASSIST?其他什麽人能接听吗？YES-HOLDTHENGOBACKTOTHECALL是的-等一会儿然后会到电话里“THANKFORWAITING”“感谢您的等待”NO-TAKEAMESSAGE不-留言对不起，我还没有请教阁下的尊姓大名呢。Excuseme,Ihaven’thadhonorofknowingyou.谢谢您专程赶来接待我！Thankyouverymuchforcomingallthewaytomeetmeinperson.我很高兴见到您！I’msopleasedtohavemetyou./It’sbeenmypleasuremeetingyou.我们又见面了。Smallworld,isn’tit?我很高兴能与您结识。I’mdelightedtomakeyouracquaintance欢迎光临上海通用汽车公司。WelcometoShanghaiGeneralMotors.能有如此热情的团队参与我们的项目，我们深感愉快。It’sagreatpleasuretohavesuchanenthusiasticgroupparticipateinourproject.谢谢您邀请我参加这次令人愉快的晚宴。Thankyouverymuchforinvitingmetothisdelightfuldinner.感谢您为我们所作的如此精心的安排。Thankyouforsuchathoughtfularrangementforus.感谢各位专程远道造访本公司。Thankyouforcomingallthewaytoourcompany.我十分感谢您们不辞辛劳远道来访我市。Weappreciateverymuchthatyouhavecometovisitourcityinspiteofthelongandtiringjourney.祝您参观一切顺利！！Wishyouallthebestinyourtour/visit.祝您访问圆满成功！Wishyourvisitacompletesuccess.祝您万事如意！Iwishyouallthebest!希望我们能不久再相会！Hopetoseeeachotheragainsoon.让我们保持联系！Let’skeepintouch.期待能有机会再次作为东道主接待您.Lookingforwardtotheopportunityofhostingyouhereagain.您真好，专程来送别。It’sveryniceofyoutocomeallthewaytoseemeoff.祝您旅途愉快/一路平安。Iwishyouapleasantjourney/Haveanicetrip.Bonvoyage!/Haveasafetriphome!一、展位预订基本应对1.I’dliketosignup.我想报名。2.Imayreg