体验商务英语第二册Unit 10 conflict

Unit10ConflictMichaelEisner,CEOofTheWaltDisneyCompanyfromSeptember22,1984toSeptember30,2005.“Whyistherenoconflictatthismeeting?”“Diversityisagreatforcetowardscreativity.”StartingupHowgoodareyouatmanagingconflict?Dothequizandcheckoutyouransweronpage137.Payattentiontotheuseofthefollowingwordsandphrases.intervene:dosomethingtodealwithaproblemPeopleusuallydon’twanttointerveneindisputesbetweenhusbandsandwives.takesideswith…,takethesideof…Idon’tlikehimbutthistimeI’mtakingsideswithhim/takinghisside.asthough/asif…Helooksasthough(asif)heknowseverything.Hebehavesasifnothinghashappened.turn…downWouldyouturndowntheTValittlebit?It’stooloud.getbackat…Hewastryingwhateverhecouldtogetbackathisex-wife.listeningHandlingconflictsQuestionsBadlyhandledWellhandledWhowereinvolved?Whatwastheproblem?Whatactiondidtheytake?Whatwastheresult?2managersinateamwhowerearguingwitheachotherallthetimeEverybodyavoidedtheproblem&frustrationsbuiltupTheytriedtomakeothersfeelbetterbutdidn’ttakeanyaction..AhugefighttookplaceThespeaker&hiscolleagueatworkHedidn’tlikeherwayofworking&sobecameassertive&aggressive.Shetalked&listenedtohim.Theysortedouttheconflicttogether.Theygotonbetterwitheachotherafterwards.ListenandthecompletethefollowingchartReadingNegotiatingacrossculturesArticleA1.tactics2.makecompromises3.consistencya)beflexibleb)Notchangingyouropinionorattitudec)ThemethodsyouusetogetwhatyouwantReadArticleA&answerthesequestionsWhatshouldyoudoifyourRussiannegotiatorsarebangingtheirfistsonthetableandleavingtheroom?Thesearedesignedtacticsandyoushoulddealwiththemwithcalmnessandpatience.IsitwisetomakecompromiseswithRussiannegotiators?No,Russiannegotiatorsareexperiencedandtheirtacticsarecarefullyplannedinadvance.Makingcompromisesmaybeseenasasignofweakness.Whatshouldyoubelikeinside&outsidenegotiations?Inside,youshouldremaincalm,patient&consistent.Outside,youcanbewhatyouare,showingaffection&personalsympathy.AArticleB1.Speakyourmind2.Placegreatweighton3.Exploratoryphrasesa)Whenyoufindwhattheothersidewantsb)Saywhatyouthinkc)ConsiderveryimportantReadArticleB&answerthefollowingquestionsWhatarenegotiationslikeinGermanbusiness?Germanmanagersare100%businessmen.Theirnegotiationsareformalanddirect.Theywantthesubjectmatterclearandliketogettothepointquickly.WhatshouldyoupayattentiontowhenyouaregivingapresentationtoGermanbusinessmen?Youhavetomakesurethatyourpresentationiswellpreparedandingreatdetail,withanemphasisonobjectiveinformation.WhatshouldyoudowhennegotiatingwithGermanmanagers?Preparethoroughlybeforethenegotiation.Makeyourpositionsclearduringthenegotiationanddonotinterrupt.ArticleC1.smalltalk2.protocol3.mannera)styleofbehaviorb)politeorsocialconversationc)thewaythingsaredoneonofficialoccasionsReadArticleC&answerthesequestionsHowarenegotiationslikeinAmericanbusiness?WhenAmericanbusinessmenmeet,theemphasisisonsmalltalkandsmiling.Negotiationsareinformalandrelaxed.Peoplejokewitheachotherandhavesnacksanddrinkstogether.WhatmannerandattitudedoAmericanbusinessmenhaveinnegotiations?Theirmannerisinformal,relaxedandcasual.Theyaddresseachotheronafirst-namebasis.Theyaremorelikefriendsthanbusinesspartners.WhatdoAmericanbusinessmenvaluemost?ForAmericanbusinessmen,timeismoney.Whattheyvaluemostis“gettingresults”–doingbusiness&makingmoney.ArticleD1.counterparts2.spontaneousideas3.putyourpointacrossa)unplannedthoughtsb)giveyouropinionc)thepeopleontheothernegotiatingteamReadArticleDandanswerthefollowingquestions:InSpain,whatpreparationisnecessarybeforethenegotiation?Youneedtopreparethedocumentation&businesscardsinSpanish&English.WhatisthemajordifferenceinthestyleofnegotiationbetweenSpainandNorthernEurope?InSpain,duringnegotiations,peopleinterrupteachotherandseveralpeopletalkatthesametime,whichisconsideredratherunusualinNorthernEurope.HowarenegotiationslikeinSpanishbusiness?Spanishbusinessmenrelyonquickthinking&spontaneousideas.Everyoneistryingtoputhisorherideaacross.Sonegotiationsarelikelytobeintense&lengthy,butcanalsobelively&enjoyablycreative.AnswerthefollowingquestionsInwhichcountry(Russia,Germany,theUSorSpain):1.shouldyoustartanegotiationwithgeneralconversation?2.donegotiatorsshowstrongemotions?3.isitcommonfortheretobeseveralconversationsatthesametimeduringanegotiation?4.donegotiatorsfocusonresultsratherthandevelopingrelationships?5.donegotiatorsplantheirtacticscarefully?6.shouldyounotstopsomeonewhiletheyaretalking?7.isitusualfortheatmospheretoberelaxedandfriendly?8.donegotiatorsprefertothinkofideasduringanegotiationratherthanbeforeitstarts?9.donegotiatorsliketotalkaboutbusinessimmediately?10.shouldyounotgivetheothersidetoomuchastheywillnotrespectyou?USRussiaSpainUSRussiaGermanyUSSpainGermanyRussiaBGroupDiscussionNegotiatorsofwhichcountrydoyouthinkaremostdifficulttodealwith?Businessmenofwhichcountrydoyouthinkyouwouldenjoyassociatingwith?Givereasonsforyouranswers.CVocabularyWordbuildingAUsethecorrectformofthefollowingwordstocompletethechart.1patiencepatient2calmnessnervous3weaknessstrong4toughness5emotion6consistency7sympathy8formalinformal9enthusiasm10creativeimpatientcalmweakt